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Internet Slow - Bizarre Circumstance


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Hackneyboy's Avatar
Hackneyboy Hackneyboy is offline
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15-Aug-2010, 11:20 AM #1
Internet Slow - Bizarre Circumstance
Hello All,

I am no computer expert - but I know enough to get me around. However I have encountered a problem over the past week, and quite frankly it is doing my head in!

I am having a problem with periodic slowdown of web pages opening. The speedtest on the computer I am having the issue on is fluctuating between 5mbs but on occasion dropping as low as 0.68mbs - ping is consistent at around 52. There is no problem with the other computers on the network which speed tests all come out between 5mbs and 4mbs - depending on the time of day - which is normal.

I can't work it out - here is what i have tried with the results.

I have reset the browsers (IE8 and chrome) back to original settings - no effect
I have disabled any unnecessary plug-ins - no effect
Tried to update wireless driver - no effect
Deleted and re-installed driver - no effect
I have re-started in safe mode - SUCCESS - normal operation - so now know its not hardware!
Tried system restore - no effect
Run antivirus - no infection - no effect
Run Malware Bytes - no malware - no effect
Run spybot - no spyware - no effect
Turned off antivirus and firewall - no effect
Tried all off windows trouble shooting - no effect

I am loathed to re-install windows - there must be a solution to this issue - i am hoping someone out there is able to assist me.

System Details:

Dell desktop inspiron 531
Windows 7 professional
4gb ram
AMD 64 processor
Browser - Chrome (primary) and IE8 (secondary)
Wireless connection - unable to hardwire due to PC location
Further details provided if required.

Please don't get too technical with responses - plain English please - not that advanced!

Thanks for reading - and helping if you can!
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oksteve oksteve is offline
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15-Aug-2010, 01:12 PM #2
Could be your ISP , might be worth seeing if they have changed any settings in your modem,or any problems in your area.
Try switching it off then think of a nice cream cake mmmmm and switch it back on again.
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15-Aug-2010, 01:56 PM #3
Thanks for the suggestion.

Just tried that. No change I'm afraid..
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oksteve oksteve is offline
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15-Aug-2010, 02:04 PM #4
and your ISP said it was a local fault that they are rushing to fix and will gladly compensate you for your loss of connectivity ????
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15-Aug-2010, 02:23 PM #5
Quote:
I have re-started in safe mode - SUCCESS - normal operation - so now know its not hardware!
Time to find the software culprit then.

The referenced threads in the following show how two of us went about tracking down similar issues.

The following services have each given at least one person networking problems in Vista.

SSTP-service (secure tunneling protocol) caused one person's Microsoft network products to go slow: http://forums.techguy.org/networking...ml#post5911440

Remote Access Auto Connection Manager caused my Firefox to load pages slowly: http://forums.techguy.org/windows-vi...ad-slowly.html


In Windows 7 Remote Access Connection Manager has (very strangely) caused my Firefox to slow.
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15-Aug-2010, 03:23 PM #6
Sounds to me like either the router needs replacement unless the others connect OK wirelessly or the wireless adapter needs replacement.
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Tags
broadband, network, slow internet, speed, wireless

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