Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Web & Email Web & Email
Search Search
Search for:
Tech Support Guy > > >

Solved: XP freezes after download Chrome


(!)

Johnspath's Avatar
Johnspath Johnspath is offline
Computer Specs
Junior Member with 4 posts.
THREAD STARTER
 
Join Date: Jan 2010
Experience: Intermediate
26-Aug-2010, 02:00 AM #1
Solved: XP freezes after download Chrome
Hello,

I have a desktop:
Windows XP Home Edition, Version 5.1.2600 Service Pack 3

Tonight I got the message that I had to renew my license for Avast! While renewing, they asked me if I also wanted to download Google Chrome. As I have heard good reviews about Chrome, I chose to download that. Big mistake, I guess…

After the download of Chrome was finished, the desktop froze. I rebooted the desktop but it froze again right after I uninstalled Google Chrome (not sure if I was finished with uninstalling).
Since then, I can’t do anything anymore on the desktop, because every time I start up the desk top, it freezes already during the starting up. So I can’t even start other programs.

I would really appreciate any help to get things ‘starting’ again. Thanks!
John
Cheeseball81's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 83,656 posts.
 
Join Date: Mar 2004
Location: Long Island, NY
Experience: Advanced
26-Aug-2010, 01:13 PM #2
Hi and welcome.

Does it boot up okay in Safe Mode?

You could even boot into Safe Mode and try doing a System Restore, meaning roll the computer back to a few days ago before Chrome actually got downloaded/installed.
Johnspath's Avatar
Johnspath Johnspath is offline
Computer Specs
Junior Member with 4 posts.
THREAD STARTER
 
Join Date: Jan 2010
Experience: Intermediate
26-Aug-2010, 03:59 PM #3
Thanks for your response.
I tried to reboot in Safe Mode and doing System Restore but the system said "“There are currently no restore points available.”
Cheeseball81's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 83,656 posts.
 
Join Date: Mar 2004
Location: Long Island, NY
Experience: Advanced
26-Aug-2010, 04:32 PM #4
Did it freeze in Safe Mode at all?

Wow none at all? Not even like a month ago?
Johnspath's Avatar
Johnspath Johnspath is offline
Computer Specs
Junior Member with 4 posts.
THREAD STARTER
 
Join Date: Jan 2010
Experience: Intermediate
27-Aug-2010, 02:04 AM #5
XP freezes after download Chrome
No, there seems to be no restore points at all. In System Properties I saw that the option “Turn off System Restore on all drives” was checked on! No idea how that happened, but it explains that there are no restore points available (unfortunately). And when I start up in Safe Mode and I choose “Last Known Good Configuration”, it just starts up as normal (not Safe Mode) and freezes again.

So the problem is that when I start up the desk top, it won’t finish the starting up: it breaks off already before any program has been loaded and it stays in this “freezing-mode”.

The computer doesn’t freeze immediately when I run in Safe Mode. I am not sure what to do in Safe Mode though, in order to solve the problem in normal mode. Any advice?

So far I did the following (didn’t help much though):
- System Cleanup
- Run HijackThis and save log, see below (perhaps this helps the specialists here?):

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:37:20 PM, on 8/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
Boot mode: Safe mode

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlog.exe
C:\WINDOWS\System32\services.exe
C:\WINDOWS\System32\lsass.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

R1 – HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://ie.redirect.hp.com/svs/rdr?TY...ion&pf=desktop
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cust...ch/search.html
R1 – HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 – HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 – HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://go.microsoft.com/fwlink/?LinkId=374
R1 – HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1;<local>
R3 – URLSearchHook: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 – BHO: &Yahoo! Toolbar Helper – {02478D38-C3F9-4efb-9B51-7695ECA05670} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O2 – BHO: AcroIEHelperStub – {18DF081C-E4283-A596-FA578C2EBDC3} – C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 – BHO: RealPlayer Download and Record Plugin for Internet Explorer – {3049C3E9-B461-4BC58870-4C09146192CA) – C:\Documents and Settings\All Users\Application Data\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 – BHO: IE_PopupBlocker Class – {656EC4B7-072B-4698-B504-2A414C1F0037} – C:\Program Files\EarthLink TotalAccess\Accelerator\prp1_IePopupBlocker.dll
O2 – BHO: SSVHelper Class – {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} – C:\Program Files\Java\jre6\bin\ssv.dll
O2 – BHO: Google Toolbar Helper – {AA58ED58-01DD-4d91-8333-CF10577473F7} – C:\program files\google\googletoolbar1.dll
O2 – BHO: Google Toolbar Notifier BHO – {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} – C:\Program Files\Google\GoogleToolbarNotifier\5.4.4525.1752\swg.dll
O2 – Java™ Plug-In 2 SSV Helper – {DBC80044-A445-435b-BC74-9C25C1C588A9} – C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 – BHO: JQSIEStartDetectorImpl – {E7E6F031-17CE-4C07-BC86-EABFE594F69C} – C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O2 – BHO: SingleInstance Class – {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081 – C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
O3 – Toolbar: HP View – {B2847E28-5D7D-4DEB-8B67-05D28BCF79F5} – c:\program files\hp\digital imaging\bin\hpdlk02.dll
O3 – Toolbar: &Google – {2318C2B1—4965-11d4-9B18-009027A5CD4F} – c:\program files\google\googletoolbar1.dll
O3 – Toolbar: Yahoo! Toolbar – {EF99BD32-C1FB-11D2-892F-0090271D4F88} – C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
O4 – HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 – HKLM\..\Run: [RecGuard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 – HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 – HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 – HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 – HKLM\..\Run: [HPHUPD05] c:\Program Files\HP\{45B6180B-DCAB-4093-8EE8-6164457517F0}\hphupd05.exe
O4 – HKLM\..\Run: [TkBellExe] “C:\Program Files\Common Files\Real\Update_OB\realsched.exe” -osboot
O4 – HKLM\..\Run: [QuickTime Task] “C:\Program Files\QuickTime\QTTask.exe” -atboottime
O4 – HKLM\..\Run: [avast5] C:\PROGRA~1\ALWILS~1\Avast5\avastUI.exe / nogui
O4 – HKLM\..\Run: [MSConfig] C:\WINDOWS\pchealth\helpctr\Binaries\MSCONFIG.EXE /auto
O4 – HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 – HKCU\..\Run: [BackUpNotify] c:\Program Files\HP\Digital Imaging\bin\backupnotify.exe
O4 – HKUS\S-1-5-18\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User ‘SYSTEM’)
04 – HKUS\.DEFAULT\..\Run: [MySpaceIM] C:\Program Files\MySpace\IM\MySpaceIM.exe (User ‘Default user’)
08 – Extra content menu item: &AIM Search – res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
08 – Extra content menu item: Add to Google Photos Screensa&ver – res://C:\WINDOWS\system32\GPhotos.scr/200
08 – Extra content menu item: Add to HP Organize… - C:\PROGRA~1\HEWLET~1\HPORGA~1\bin\core.hp.main\SendTo.html
08 – Extra content menu item: E&xport to Microsoft Excel – res://C:\PROGRA~1\MI1933~1\OFFICE11\EXCEL.EXE/3000
09 – Extra button: (no name) – (08B0E5C0-4FCB-11CF=AAA5=00501C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
09 – Extra ‘Tools’ menuitem: Sun Java Console – {08B0E5C0-4FCB-11CF-AAA5-00401C608501} – C:\Program Files\Java\jre6\bin\jp2iexp.dll
09 – Extra button: Research – {92780B25-18CC-41C8-B9BE-3C9C571A8263} – C:\PROGRA~1\MI1933~1\OFFICE11\REFIEBAR.DLL
09 – Extra button: (no name) – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
09 – Extra ‘Tools’ menuitem: @xpsp3res.dll,-20001 – {e2e2dd38-d088-4134-82b7-f2ba38496583} – C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
09 – Extra button: Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
09 – Extra ‘Tools’ menuitem: Windows Messenger – {FB5F1910-F110-11d2-BB9E-00C04F795683} – C:\Program Files\Messenger\msmsgs.exe
016 – DBF: {48DD0448-9209-4F81-9F6D-D83562940134} (MySpace Uploader Control) – http://lads.myspace.com/upload/MySpaceUploader1006.cab
016 – DBF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) – http://gfx2.hotmail.com/mail/w2/resources/MSNPUpld.cab
016 – DBF: {BB383206-6DA1-4E80-B62A-3DF950FCC697} (Create & Print ActiveX Plug-in) – http://ak,imgag.com/imgag/cp/install/AxCtp2.cab
020 – Winlogon Notify: !SASWinLogon – C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
022 – SharedTaskScheduler: Browseui preloader – {438755C2-A8BA-11D1-B96B-00A0C90312E1} – C:\WINDOWS\System32\browseui.dll
022 – SharedTaskScheduler: Component Categories cache daemon – {8C7461EF-2B13-11d2-BE35-3078302C2030} – C:\WINDOWS\System32\browseui.dll
023 – Service: Apple Mobile Device – Apple Inc. – C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
023 – Service: avast! Antivirus – AVAST Software – C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
023 – Service: avast! Mail Scanner – AVAST Software – C:|\Program Files\Alwil Software\Avast5\AvastSvc.exe
023 – Service: avast! Web Scanner - AVAST Software – C:|\Program Files\Alwil Software\Avast5\AvastSvc.exe
023 – Service: EarthLink Monitor Service (EarthLinkMonitor) – Boingo Wireless, Inc. – C:\Program Files\EarthLink TotalAccess\WENGINE\wmonitor.exe
023 – Service: Google Update Service (gupdate1ca0d392a4b1f86) (gupdate1ca0d392a4b1f86) – Google Inc. – C:\Program Files\Google\Update\GoogleUpdate.exe
023 – Service: Google Software Updater (gusvc) – Google – C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
023 – Service: InstallDriver Table Manager (IDriverT) – Macrovision Corporation – C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
023 – Service: Java Quick Starter (JavaQuickStarterService) – Sun Microsystems, Inc. – C:\Program Files\Java\jre6\bin\jqs.exe
023 – Service: Process Monitor (LVPrcSrv) – Logitech Inc. – c:\program files\common files\logishrd\lvmvfm\LVPrcSrv.exe
023 – Service: LVSrvLauncher – Logitech Inc. – C:\Program Files\Common Files\LogiShrd\SrvLnch\SrvLnch.exe
023 – Service: MSCSPTISRV – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\MSCSPTISRV.exe
023 – Service: NMSAccessU – Unknown owner – C:\Program Files\CDBurnerXP\NMSAccessU.exe
023 – Service: PACSPTISVR – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\PACSPTISVR.exe
023 – Service: Pml Driver HPZ12 – HP – C:\WINDOWS\System32\HPZipm12.exe
023 – Service: ProtexisLicensing – Unknown owner – C:\WINDOWS\system32\PSIService.exe
023 – Service: Sony SPTI Service (SPTISRV) – Sony Corporation – C:\Program Files\Common Files\Sony Shared\AVLib\SPTISRV.exe

--
End of file – 8602 bytes
Cheeseball81's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 83,656 posts.
 
Join Date: Mar 2004
Location: Long Island, NY
Experience: Advanced
27-Aug-2010, 10:34 AM #6
I don't really see anything questionable in the log. I wonder if we could run a scan in Safe Mode with Networking.
See if you can do this:

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.
__________________
Microsoft MVP - Consumer Security
If we've helped you, please donate to TSG!
TerryNet's Avatar
Computer Specs
Moderator with 66,452 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
27-Aug-2010, 12:54 PM #7
The following won't hurt anything, may help the startup freeze, and won't interfere with what Cheeseball81 is having you do.

Delete everything in the temporary folder:

C:\Documents and Settings\<your user account>\Local Settings\Temp
Johnspath's Avatar
Johnspath Johnspath is offline
Computer Specs
Junior Member with 4 posts.
THREAD STARTER
 
Join Date: Jan 2010
Experience: Intermediate
27-Aug-2010, 11:48 PM #8
Well, problem is solved.
I was googling last night for my kind of problem of my desktop and I found out that it has a recovery option (F10) at the beginning of starting up. I completely forgot about that! This recovery goes back to original settings of desktop, but all software and data is saved. I just went back from XP SP3 to SP1, so I have a lot of updating to do.

Thanks for all your input, it is appreciated!
Cheeseball81's Avatar
Computer Specs
Moderator & Malware Removal Specialist with 83,656 posts.
 
Join Date: Mar 2004
Location: Long Island, NY
Experience: Advanced
28-Aug-2010, 12:58 AM #9
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


Similar Threads
Title Thread Starter Forum Replies Last Post
Windows XP Freezes after login screen alastor117 Windows XP 0 26-Jul-2010 11:37 AM
Windows XP freezes once I login lallylu Windows XP 7 27-Feb-2010 01:04 PM
XP freezes after login, can't boot in safe mode dmh22 Windows XP 0 26-Oct-2009 03:54 PM
WinXP Login Freeze after HD Upgrade ste123 Windows XP 2 02-May-2009 08:23 PM
XP freezes after malware removed DrWurm Windows XP 2 28-Jul-2008 09:41 PM

WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑