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cant download pictures from emails or web


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BamBam123's Avatar
BamBam123 BamBam123 is offline
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09-Sep-2010, 04:07 AM #1
Question cant download pictures from emails or web
i have windows xp, aol 9.0vr, IE7.0 and Norton antivirus.

everytime i try to download a picture from aol email, the computer freezes and i am unable to download jpeg, or pps or anything. i cant upload pics to place in ads on craigslist. i went to office depot, paid over $170 dollars and was told to remove norton and put mcaffee, i agreed. that didnt solve the problem. i ve done everything i can think of and need help now. ive deleted browsing history, reset internet settings to factory, reset ie settings, deleted cookies, cache, etc. rebooted, and no relief.

initially the download manager would download a few pics sporadically, and it had nothing to do with picture size, but now it has completely stopped doing so even after clearing browsing history.

i really dont want to put mcaffee anti virus cuz ive paid for norton already for the year.

any ideas? any suggestions? i feel this is a million dollar question but im sure with your experience, its probably a quick fix that I am not aware of.

thanks again.
kniht's Avatar
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09-Sep-2010, 06:46 AM #2
Are you using a third party download manager? If so have you tried uninstalling and then reinstalling the application?
Michael York's Avatar
Michael York Michael York is offline
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09-Sep-2010, 02:15 PM #3
Hi BamBam,

Mike, from the Norton Support Team here.

Which Norton product and version do you currently have installed? Please let me know. You should be using the latest version, which is the 2011 version. To ensure that you have the latest version installed, please visit the Norton Update Center .

If you are already using the latest version, please manually run LiveUpdate and then complete a Full System Scan to check for infections which may be causing the problem you are having. If no infections are found or if they are remdiated by Norton, the next step is to temporarily disable Norton Auto-Protect to see if it makes a difference. You can temporaily disable this feature by right-clicking on the Norton icon in the Taskbar and choose "Diable Auto-Protect."

Please try this out and let me know the outcome.

Thanks,
Mike


Quote:
Originally Posted by BamBam123 View Post
i have windows xp, aol 9.0vr, IE7.0 and Norton antivirus.

everytime i try to download a picture from aol email, the computer freezes and i am unable to download jpeg, or pps or anything. i cant upload pics to place in ads on craigslist. i went to office depot, paid over $170 dollars and was told to remove norton and put mcaffee, i agreed. that didnt solve the problem. i ve done everything i can think of and need help now. ive deleted browsing history, reset internet settings to factory, reset ie settings, deleted cookies, cache, etc. rebooted, and no relief.

initially the download manager would download a few pics sporadically, and it had nothing to do with picture size, but now it has completely stopped doing so even after clearing browsing history.

i really dont want to put mcaffee anti virus cuz ive paid for norton already for the year.

any ideas? any suggestions? i feel this is a million dollar question but im sure with your experience, its probably a quick fix that I am not aware of.

thanks again.
BamBam123's Avatar
BamBam123 BamBam123 is offline
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10-Sep-2010, 04:32 PM #4
thanks. it is the same download manager that came with my toshiba laptop. the laptop is about 3 years old now and is running slow to load programs. i have one gb of ram.

anyway, how would i uninstall the download manager and reinstall it?
thanks again.
BamBam123's Avatar
BamBam123 BamBam123 is offline
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10-Sep-2010, 04:35 PM #5
cant download pictures from email on aol
thanks. it is the same download manager that came with my toshiba laptop. the laptop is about 3 years old now and is running slow to load programs. i have one gb of ram.

anyway, how would i uninstall the download manager and reinstall it?
thanks again.
BamBam123's Avatar
BamBam123 BamBam123 is offline
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10-Sep-2010, 04:54 PM #6
hi mike
thanks a bunch for your help. i have norton 360, version 4.0. i ran live update and it says i am using the latest version. i have no viruses.

i tried to update changes to ie7, and i am not able to save the settings on the ie7 update page.

i get this message: http://runonce.msn.com/runonce3.aspxessage

Thanks for choosing Internet Explorer 7
Welcome Back
Setup is quick and easy
Settings saved successfully;
you're good to go.
Settings were not able to be saved successfully.
Internet Explorer

is better than ever, which you'll see in just a few quick clicks.

so now i feel everytime i try to download or save something, the computer freezes. this is what happens when i download a picture.

when office depot put mcafee instead of norton, the machine did work.
if i disable the auto protect, will i be unprotected for virus scans of those pictures i am downloading?
thanks for all of your help.
Michael York's Avatar
Michael York Michael York is offline
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10-Sep-2010, 05:35 PM #7
Hi BamBam,

Thanks for the response and you re indeed using the latest version of Norton 360. It appears that the problem you are having is related to Internet Explorer itself. I only support Norton products but I am sure that someone on Tech Support Guy can help you in further troubleshooting the issue. I would strongly reccomend that you install an alternate browser to see if you experience the same issue when you visit web pages.

Thanks,
Mike

Quote:
Originally Posted by BamBam123 View Post
hi mike
thanks a bunch for your help. i have norton 360, version 4.0. i ran live update and it says i am using the latest version. i have no viruses.

i tried to update changes to ie7, and i am not able to save the settings on the ie7 update page.

i get this message: http://runonce.msn.com/runonce3.aspxessage

Thanks for choosing Internet Explorer 7
Welcome Back
Setup is quick and easy
Settings saved successfully;
you're good to go.
Settings were not able to be saved successfully.
Internet Explorer

is better than ever, which you'll see in just a few quick clicks.

so now i feel everytime i try to download or save something, the computer freezes. this is what happens when i download a picture.

when office depot put mcafee instead of norton, the machine did work.
if i disable the auto protect, will i be unprotected for virus scans of those pictures i am downloading?
thanks for all of your help.
BamBam123's Avatar
BamBam123 BamBam123 is offline
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Join Date: Sep 2010
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10-Sep-2010, 07:50 PM #8
hi mike
thanks again for your help. the problem is occuring when i try to upload pictures from my aol, or my documents. i cant download or upload now. i tried to upload pics to craigslist.com and the computer once again froze. does it make a difference if i go to craigslist via aol or internet explorer?

thanks a bunch
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