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windows 7 wont shut down, keeps restarting


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wilbob123 wilbob123 is offline
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27-Jul-2011, 10:34 PM #1
windows 7 wont shut down, keeps restarting
I have a HP desktop with windows 7 on it. lately(the last 3 or 4 days) when I shutdown windows goes through the shutdown process, my monitor goes off, the power light blinks and windows restarts. Can anyone help me out? I have done a system restore, and scanned with my antivirus software with no resolution to the problem.
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27-Jul-2011, 11:46 PM #2
How are you shutting down the machine? Going to Start, Shutdown?
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28-Jul-2011, 12:22 AM #3
Have you tried the Default ?
Start - Power Options - Change when the computer sleeps -
Change Advance Power Settings - Restore Plan Default.
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28-Jul-2011, 09:29 AM #4
This doesn't answer your question, but here's some information that you should have:

Here is the support site for the HP Pavilion p6310y desktop.

You should add and save this site in your browser favorites/bookmarks list so you can readily refer to it when needed.

If you don't have a recovery disc kit for that desktop, I suggest you order it from here.

If the hard drive dies and needs to be replaced, or if the built-in recovery partition becomes damaged, you'll need a recovery disc kit to get that desktop back to its original condition when you bought it.

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28-Jul-2011, 07:18 PM #5
Quote:
Originally Posted by wilbob123 View Post
I have a HP desktop with windows 7 on it. lately(the last 3 or 4 days) when I shutdown windows goes through the shutdown process, my monitor goes off, the power light blinks and windows restarts. Can anyone help me out? I have done a system restore, and scanned with my antivirus software with no resolution to the problem.
Boot into the BIOS "Its either F10 or F1 to access on bootup" and set it to defaults. Save the settings, exit out and restart. Once in Windows try shutting down normally.


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Last edited by Lance1; 28-Jul-2011 at 07:28 PM..
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wilbob123 wilbob123 is offline
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28-Jul-2011, 09:15 PM #6
yes i am using start-shutdown.
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wilbob123 wilbob123 is offline
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28-Jul-2011, 09:16 PM #7
no luck yet
I have tried all of the things suggested with no luck yet.
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28-Jul-2011, 09:33 PM #8
Quote:
Originally Posted by wilbob123 View Post
I have tried all of the things suggested with no luck yet.
Boot to Safe Mode by tapping F8 on bootup, select Safe Mode at the top. once in Safe mode, will it shutdown normally from there?

Last edited by Lance1; 28-Jul-2011 at 09:52 PM..
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wilbob123 wilbob123 is offline
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31-Jul-2011, 09:03 PM #9
tried safe mode
I tried booting up in safe mode and shutting down from there but still does the same thing, wont shut down.
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02-Aug-2011, 09:12 AM #10
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Originally Posted by wilbob123 View Post
I tried booting up in safe mode and shutting down from there but still does the same thing, wont shut down.
Since Windows has it own built-in power management, lets disable power management in the BIOS. It is entirely possible that there is a conflict between the Windows power management and the bios power management.

Please post the results.
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wilbob123 wilbob123 is offline
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02-Aug-2011, 06:37 PM #11
Sounds good Lance, how do I do that?
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