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HP Support Assistant not working


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rudydoo's Avatar
rudydoo rudydoo is offline
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27-Aug-2011, 10:51 PM #1
Angry HP Support Assistant not working
I have had my HP Laptop for going on a year now, and I have had no issues with it or Windows 7. My problem is that the HP Support Assistant will not work properly and never has. I get message that I have an issue that it has detected, but it won't let me do anything after I respond. Would much appreciate some help please. Thanks in advance.:
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haycg haycg is offline
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27-Aug-2011, 11:13 PM #2
Try using the Tools that comes with Windows 7

Repair Disc - sfc /scannow - Error Checking - Diagnostic Tool
---------------------------------------------------------------------------------------------------------
1. Error Checking- CD not needed
Start - my computer - right click local disk (C) - properties - Tools Tab -
Error checking section - Check now - check mark both boxes - Start -
This requires a restart to begin.
2. Start - Run - type - sfc /scannow - OK
Don't forget the space between c and /
You will need the Recovery CD if any thing is found wrong.
Not sure what CD would be needed for Windows 7
Their are 3 Install CD
Don't insert unless asked for.
========================================
Repair Disc
Start - Control Panel - Backup and Restore - at the left top corner -
Create a System Repair Disc - It may say DVD but a CD works OK
With the Repair Disc in the tray, Restart your computer and be ready
to press any key when asked.
If it doesn't find and fix right off than click next and follow directions
from the list that should come up.
=============================================
When you turn your computer on start tapping the F9 key to get to
the Diagnostic Tool. It test 3 things.
CPU
Memory
Hard Drive
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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28-Aug-2011, 09:48 AM #3
Quote:
Originally Posted by rudydoo View Post
I have had my HP Laptop for going on a year now, and I have had no issues with it or Windows 7. My problem is that the HP Support Assistant will not work properly and never has. I get message that I have an issue that it has detected, but it won't let me do anything after I respond. Would much appreciate some help please. Thanks in advance.:
Most of the HP-related "bloatware" that comes pre-installed in HP/Compaq computers isn't needed, and some of them can be problematic to use.

Go to Control Panel - Programs And Features.

What are the names listed there that start with HP - - - ?

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