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Deleted Folders Reappearing


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JerichoMaxim's Avatar
JerichoMaxim JerichoMaxim is offline
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17-Oct-2011, 08:28 AM #1
Deleted Folders Reappearing
Hello,

I have a user at my company that just upgraded to a new PC with Windows 7. Her "My Documents" folder is mapped to a private folder on a network shared drive. Files and folders that she deletes from the My Docs folder reappear, sometimes the same day as the deletion, sometimes the next day, but they always reappear.

She is convinced that the issue has something to do with the Windows 7 "libraries" but I'm not so sure.

What kind of information would you need to be able to help me with this issue? We want (obviously) to stop the deleted files from reappearing.

Thank you,
jerichomaxim
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17-Oct-2011, 02:16 PM #2
Is volume shadow copy enabled on the drive where her folders are redirected to?
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17-Oct-2011, 02:26 PM #3
Volume Shadow Copy
Yes, Volume Shadow Copy is enabled and stable on the network share.
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17-Oct-2011, 02:38 PM #4
Have the folders been removed from the Libraries? Are they empty when restored?

If they are listed in Libraries, or anywhere else that maintains a sub-category of folders, it would make sense that they would be recreated when that component was accessed. They would still be on the Libraries list after deletion, I assume, though I haven'tdeleted anything from there to know for sure, I admit.
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19-Oct-2011, 08:28 AM #5
Still no joy after removing folders from libraries
I had the user remove the folders from her libraries screen, reboot, and the folders that were removed are back again.
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19-Oct-2011, 08:50 AM #6
Are these from redirected network folders? If people are using the same account and user profile on the network and say person A deletes the file and user B still has this file as a local copy, once user B logs off it will sync user A's deleted file back to the server.
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19-Oct-2011, 08:55 AM #7
The way the folder is set up is like this: the "my documents" folder on C: has been re-directed to a network shared drive, although the user is the only person with access to this folder. There is only one user having this issue, recently upgraded to a windows 7 pc.
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19-Oct-2011, 09:08 AM #8
Do they by chance use multiple computers that have off line copies of these files? Do you have roaming profiles and my documents directed to the same location? They should go to separate shares.
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19-Oct-2011, 09:14 AM #9
No, there is only one PC that is accessing the folders, and we do not user roaming profiles to my knowledge.
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19-Oct-2011, 09:19 AM #10
I would check to make sure that you are not using roaming profiles. This can cause the issues you are describing. Redirected my documents is sort of like roaming profiles where it makes the folder available at any computer that user account logs into. And no one else uses this particular login except one person?
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19-Oct-2011, 01:38 PM #11
I checked the user profile, and it is set to local, not roaming.
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19-Oct-2011, 01:57 PM #12
No one else uses this user account except for this one user? Do they log on remotely using Terminal services per chance?
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20-Oct-2011, 08:24 AM #13
That is correct, only one person is using this account. They do not use Terminal Services.
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