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BlueScreen/Random Restarting Dell Inspiron N5040


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Vinal's Avatar
Vinal Vinal is offline
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29-Oct-2011, 09:59 AM #1
BlueScreen/Random Restarting Dell Inspiron N5040
Hey there,

My Girl recently got a Dell Inspiron N5040, when we first turned it on, after a few mins it randomly restarted, i thought maybe its just an update (had to install loads of windows updates) however, over the past week, its being doing it every time its been turned off for a few hours... however once it restarts and comes back on, it usually is fine, It's only when leaving it a long while then turning it back on, it does the same again, and today for the first time we got a blue screen of death, which i believe may lead to some answers, here is the report:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: 1a
BCP1: 0000000000041287
BCP2: 00000000000004DA
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\102911-23400-01.dmp
C:\Users\Ledine\AppData\Local\Temp\WER-59873-0.sysdata.xml

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Hope someone can help,

Thanks

James
Mark1956's Avatar
Malware Removal Specialist with 13,961 posts.
 
Join Date: May 2011
Location: Spain
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29-Oct-2011, 11:41 AM #2
This is most likely to be caused by faulty RAM. Locate the memory sticks and remove one of them and continue to use the PC to see if the performance is any better, if not, swap the sticks and try again.

Please post back for further help if the performance is the same with either of the memory sticks.
Vinal's Avatar
Vinal Vinal is offline
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29-Oct-2011, 03:12 PM #3
I dare not take it apart thought as its only a week old, would taking it apart not void the warrenty?
Mark1956's Avatar
Malware Removal Specialist with 13,961 posts.
 
Join Date: May 2011
Location: Spain
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29-Oct-2011, 07:37 PM #4
Take it back to where you bought it from.
Elvandil's Avatar
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29-Oct-2011, 08:52 PM #5
...or post the minidump folder contents as indicated in the error message. We will analyze the dump for you.
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