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Problem with a new laptop


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Mark1956's Avatar
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22-Dec-2011, 03:07 PM #61
The CD you have (most likely a DVD) with Windows 7 on is from Alienware and will just be a Recovery disc for re-installing, you will not be able to use this to gain access to the Recovery Console for repairs. The other disc is just additional software, most of which will be trial versions and out of date software.

Most Dell PC's are not supplied with discs, they just have a Recovery Partiton which is exactly the same as what you have on the CD. This may vary depending on place of purchase and is not specific to the manufaturer. It is all down to money, which is why most manufacturer's these days only supply there PC's with a Recovery Partition to save money on supplying the disks.

The link you posted is safe as far as I can tell but you will probably have to pay to get full functionality from the software. I doubt it is going to get to the route of the problem.

Please do run the scan with the Intel software, but again I doubt it will show anything usefull.

Other than returning the PC under the guarantee the only option left is to run the Recovery install and then do not install anything else and see if the problem still persists. If it does then I think you can be fairly certain that the fault is hardware related and the PC should be replaced. You can then proceed to install the media disc and check again for the sleep problem. Then re-install the software that you put on the PC yourself and test again.
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22-Dec-2011, 05:09 PM #62
actually My laptop does feel better now after all the system check and all. no complaints as far all seems fine. Yeah my laptop has a year warranty so when i go back i will replace if the problem persists..I am a student abroad. So as of now I am just wishing that my laptop is all good. also one of my friends said that In-Built windows has a different way of re-installation..we have to go into the system and re-install. It doesn't have the boot method of install. He also said its advised to give it to the manufacturers or service people for reinstallation. dont know how true that is.
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22-Dec-2011, 05:40 PM #63
Glad to hear it is going reasonably well.

You certainly do not need to return a PC to the manufacturer to re-install Windows, that is what the Recovery disc is supplied for, so you can do it yourself. The disc will contain everything needed for your particular model including all the drivers for the hardware so it is a fairly straightforward and user friendly process.

Running a re-install on a PC with a Recovery partition is a slightly different process, but with the Recovery disc it is no different to using a normal Windows Retail disc.

You do not need to do anything other than put the Recovery disc in the CD drive and reboot the PC, then follow the instructions on screen.

Whoever gave you advice to the contrary is clearly misinformed and should not be listened to.
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22-Dec-2011, 05:46 PM #64
Thanks mark, I guess I'll just wait to see if any new error pop up. if it does, ill post the minidump here and see if you guys can take a clue. Otherwise I think changing the power state might have done the trick **fingers crossed** If you think I should re-install windows now just let me know.

Lets see how it goes..
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22-Dec-2011, 05:56 PM #65
I have a program Alien respawn which has two options.

Backup and Restore

It gives the option of create system recovery discs, by CD or USB Drive.

On selecting CD and clicking next, it reads the following.

Your computer has a special protected section of the harddisk that can be used to restore your computer if the normal system fails, in some cases this section could be damaged.

To help your system, it is very imporatant to create system recovery CD/USB to use if this protected system data should fail.

IS this what you were saying or Am I saying something totally different?
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22-Dec-2011, 06:02 PM #66
also, I am gonna go ahead and try doing the system recovery through control panel as you mentioned earlier on a bootable USB drive now. will see if it can repair any damage.


EDITED!!!!!!!!!!
using this site as reference :

http://www.7tutorials.com/create-usb...recovery-tools
Mark1956's Avatar
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22-Dec-2011, 06:59 PM #67
The system recovery can be usefull to have on a USB stick but it is far easier just to burn it to a CD. There is nothing you can do with it at the moment that cannot be done from within Windows, it is only really useful for recovery from a system crash when the PC will not boot. The link in the tutorial "Recovery Tools" shows you what you will get.

The Alien Respawn Backup and Restore facility is telling you that you "do" have a Recovery Partition on the hard drive from which you can do a complete Factory System Restore.

It is also offering the facility to make a set of Recovery discs which will be a copy of the Recovery partition. These can be used in the event of a hard drive failure so you have something to fall back on. From what you have told me your PC was supplied with these discs so there is no need to make any more usless you think it may be wise to have a spare copy which is never a bad thing just in case the originals get lost or damaged.

See how it goes with the main problem, no point in doing a re-install if all is well.
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23-Dec-2011, 04:39 AM #68
I read some alienware forums regarding M14x. Their problem was that after re-installing windows with the CD provided, they couldn't get all the factory settings though.

The expert there asked them if they had done the alienware respawn. He said the first thing to do when you go a new laptop is to do an alienware respawn so that your factory settings could be saved.

my question is, is it already late for me to do the respawn because something might/is wrong with my device already, its gonna save those wrong settings and if I do a recovery, its gonna be the same like now, isnt it?

I hope you understand what I am talking about..
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23-Dec-2011, 05:10 AM #69
From what you have read it sounds like the disc provided is just a copy of Windows with nothing else added. In this case it would be advisable to make the Recovery discs using Alien Respawn. As far as I know this will make a copy of the Recovery partition which will not include any of the suspected bad settings that are causing the problem. If it makes a clone of the hard drive then it would save everything you have on there and any bad settings.

To be quite sure you get this correct I would suggest you use the Recovery partition to reset everything back to Factory settings, then make the Recovery discs with Alien Respawn before you install any software. Make sure you save any data that you do not want to loose.
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23-Dec-2011, 05:19 AM #70
how do I reset everything back to facotry settings?

Also please read this reply of one Expert on my problem.


I can't explain them any further than what I'm looking at. When I look up the name of the drivers, they come up as for an infrared receiver that's hooked up via USB, made by Conexant Systems. Given it's a laptop, it may be something that integrated into the Alienware laptop. Also, a consumer brand product that uses this would be Cricket phones. Again, all I can tell is from this name, and that's what I see related to it.

If you're just as clueless as I am about this thing, your best bet would be to go to the Alienware/Dell website and download and update all drivers for your hardware as well as your BIOS. Everything that's in your PC update. Maybe this CXIR thing would be included. Otherwise you'll have to contact technical support and tell them it. If you want, you can include the following for them to look through:

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64 Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Users\igarvin\AppData\Local\Temp\7zO6E24.tmp\121911-29889-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0? Symbol search path is: symsrv*symsrv.dll*c:\localsymbols*http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Personal Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506 Machine Name: Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a9670 Debug session time: Mon Dec 19 09:56:05.546 2011 (UTC - 5:00) System Uptime: 0 days 1:17:56.421 Loading Kernel Symbols ............................................................... ................................................................ ..................................................... Loading User Symbols Loading unloaded module list ....... *************************************************************************** **** * * * Bugcheck Analysis * * * *************************************************************************** **** Use !analyze -v to get detailed debugging information. BugCheck 9F, {3, fffffa80076e8060, fffff80000b9c3d8, fffffa800791e3b0} Probably caused by : usbccgp.sys Followup: MachineOwner --------- 0: kd> !analyze -v *************************************************************************** **** * * * Bugcheck Analysis * * * *************************************************************************** **** DRIVER_POWER_STATE_FAILURE (9f) A driver is causing an inconsistent power state. Arguments: Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time Arg2: fffffa80076e8060, Physical Device Object of the stack Arg3: fffff80000b9c3d8, Functional Device Object of the stack Arg4: fffffa800791e3b0, The blocked IRP Debugging Details: ------------------ DRVPOWERSTATE_SUBCODE: 3 IMAGE_NAME: usbccgp.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4d8c0aea MODULE_NAME: usbccgp FAULTING_MODULE: fffff8800299a000 usbccgp CUSTOMER_CRASH_COUNT: 1 DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT BUGCHECK_STR: 0x9F PROCESS_NAME: System CURRENT_IRQL: 2 STACK_TEXT: fffff800`00b9c388 fffff800`0314ecd2 : 00000000`0000009f 00000000`00000003 fffffa80`076e8060 fffff800`00b9c3d8 : nt!KeBugCheckEx fffff800`00b9c390 fffff800`030ec5fc : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34a90 fffff800`00b9c430 fffff800`030ec496 : fffff800`0328bf00 00000000`000492f8 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c fffff800`00b9c4a0 fffff800`030ec37e : 0000000a`e35d4059 fffff800`00b9cb18 00000000`000492f8 fffff800`0325b188 : nt!KiProcessExpiredTimerList+0xc6 fffff800`00b9caf0 fffff800`030ec167 : 00000002`54f803c1 00000002`000492f8 00000002`54f80304 00000000`000000f8 : nt!KiTimerExpiration+0x1be fffff800`00b9cb90 fffff800`030d896a : fffff800`03256e80 fffff800`03264cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277 fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a STACK_COMMAND: kb FOLLOWUP_NAME: MachineOwner FAILURE_BUCKET_ID: X64_0x9F_3_cxcir64_IMAGE_usbccgp.sys BUCKET_ID: X64_0x9F_3_cxcir64_IMAGE_usbccgp.sys Followup: MachineOwner --------- 0: kd> !irp fffffa800791e3b0 Irp is active with 8 stacks 6 is current (= 0xfffffa800791e5e8) No Mdl: No System Buffer: Thread 00000000: Irp stack trace. cmd flg cl Device File Completion-Context [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 [ 0, 0] 0 0 00000000 00000000 00000000-00000000 Args: 00000000 00000000 00000000 00000000 >[ 16, 2] 0 e0 fffffa800796d060 00000000 fffff880085b72ec-fffffa800796d1b0 Success Error Cancel Unable to load image \SystemRoot\system32\drivers\cxcir64.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for cxcir64.sys *** ERROR: Module load completed but symbols could not be loaded for cxcir64.sys \Driver\CXIR HIDCLASS!HidpFdoPowerCompletion Args: 00014400 00000001 00000004 00000002 [ 16, 2] 0 e1 fffffa800796d060 00000000 fffff800030cd430-fffffa800a5681d0 Success Error Cancel pending \Driver\CXIR nt!IopUnloadSafeCompletion Args: 00014400 00000001 00000004 00000002 [ 0, 0] 0 0 00000000 00000000 00000000-fffffa800b8ff9e0 Args: 00000000 00000000 00000000 00000000

What's happening is that during shutdown all devices must be powered down and unloaded. When it comes time for this CXIR device to do the same, it's being held up, which is causing the crash. The driver associated with the device is cxcir64.sys. I can analyze further for exactly why it's being held up, but the minidump does not retain the information I need. I'm sure they are willing to work with this, though. Just say it's for an infrared receiver made by Conexant Systems.
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adnanbhat adnanbhat is offline
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23-Dec-2011, 05:37 AM #71
I have a USB TV card as I said, it belongs to the k-world company.

KWorld! Enrich Your World!!

maybe the remote control I use to control the channels is based on IR nd it is a usb plug in device.
Could this be the problem? And if it is...what is the solution?

also take a look at this site.

it shows that conexant makes drivers for these

Conexant KWorld KW878RF Driver Download
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adnanbhat adnanbhat is offline
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23-Dec-2011, 06:05 AM #72
should I just delete this driver?

I uninstalled the whole USB TV CARD but this driver did not get deleted. It is stil there.

Since its an IR device, should I just manually delete it.

I took the ownership of the file and also have full control over it.

Before deleting it, I could save its copy on a usb and then delete it..if it causes any problem then I could load it back in its place.

I dont know if things are supposed to work like that but am assuming. Is it fine?

please read the above two posts too.
Mark1956's Avatar
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23-Dec-2011, 06:34 AM #73
You can reset everything back to Factory settings by running the Recovery process which will use the Recovery partition. If there is no sign of it in the Advanced Boot Menu which you can get to by using the F8 key at startup you will have to look in the user manual for the instructions and what key/s to use.

This problem does seem to relate to the IR device driver. The easiest thing to do is locate the driver and rename it by changing the extension to .old that way you can change it back if it doesn't work or causes additional errors.

cxcir64.sys change to cxcir64.old
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adnanbhat adnanbhat is offline
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23-Dec-2011, 06:50 AM #74
changed the filename, I am contacting the alienware technical team for their opinion on this matter.

Laptop seems fine but don't know when the next problem can pop in. So doing all that to prevent it.

edit : downloading latest drivers for dell and updating them too.

Just finished updating my BIOS.
Mark1956's Avatar
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23-Dec-2011, 09:02 AM #75
Let us know how it goes.
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