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Can't get past the starting windows screen


Flick24's Avatar
Flick24 Flick24 is offline
Junior Member with 1 posts.
Join Date: Jan 2012
Experience: Beginner
12-Jan-2012, 04:33 PM #1
Unhappy Can't get past the starting windows screen

I've got a:
Presario CQ62 notebook pc with a AMD Athlon(tm) II P320 Dual Core processor, and I can't get past the start up screen with the "starting windows" animation. It will show part of the animation then simply hang. I have a very bad battery but am keeping the computer plugged in. When I attempt a system recovery it says: "A disk read error occurred press ctrl+alt+del to restart" I've tried this many times and I get the same message each time. Beyond that I have no idea what to try.

Any ideas????
Elvandil's Avatar
Computer Specs
Member with 51,991 posts.
Join Date: Aug 2003
Location: Vermont
12-Jan-2012, 04:46 PM #2
Safe Mode?

A read error means possible hard drive failure. You should make sure your backups are recent and test the drive.

Hard Drive Manufacturers' Diagnostic Utilities Links:
rmills55's Avatar
rmills55 rmills55 is offline
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Join Date: Jan 2012
12-Jan-2012, 07:16 PM #3
Yes, or if you can go into a system fix thingy (cant remember the name) and when its done, dont shut down system, click more fixing problems thingy (forgot again) and then do a system restore might be a option?
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