[leahshea]

I received a similar call yesterday and went along not thinking straight. I was eventually asked to go to www.secure.me not realising it was logmein allowing remote access. I did go as far as keying in the 6 digit pin but as soon as a connection was established I closed the chat box and hung up.

Now my question is whether my information has been compromised since I did not allow them to take control? I have disabled anything doing with lmi.exe on my firewall an disabled remote access.

Please help! Appreciate it..

[Elvandil]

What makes you think it is a scam, and how did you find out about it? What "call" did you get?

It appears to be a legitimate site and service. Avira has partnered with them.

But that doesn't mean you don't have to be careful, if it's not already too late: CNN Report On Internet Privacy.

[leahshea]

Well he said he was calling from Microsoft and sounded very convincing with the company address and details. But then I've done some reading and realised everyone's saying its a scam.

[leahshea]

Oh yes and telling me my computer had all these errors and warnings.

[Elvandil]

Well, he wasn't from Microsoft. Did he tell you how he knew your machine had errors?

Where did that URL come from?

That really doesn't make much sense, even as a scam. Why would someone claim to be from Microsoft if they were sending you to another company? But maybe I misunderstood you.

Was there more than one call involved here and was some of it on the internet?

[leahshea]

He said he was from Microsoft technical support and they were getting repeated error messages. So he provided the secure(dot)me link to hook me up with a technician or something. Like I mentioned, I hadnt realised at that point it was for remote access. I know I shouldn't have been so gullible but once I did realise I immediately shut it and hung up. Would you know if this has compromised my information in anyway? My understanding is that it would be if I had allowed them to access any files, etc. which I did not.

[DoubleHelix]

Uninstall the software, and everything is fine.

It's a well-known scam. Obviously they didn't know anything about your computer. Almost everyone with a Windows computer has errors at one point or another. They just call and guess.

[leahshea]

I don't think it installed any software. It was an applet that supposedly clears itself after the session. I've tried looking for and removing any files that I could identify with the lmi letters. I'm just wondering if they might have installed any malware or spyware. Or even if just by accessing the address they gave. Many thanks

[DoubleHelix]

It's unlikely something happened that fast.

[leahshea]

I hope so. But I've read something else about logmein here http://m.itproportal.com/2011/11/21/...ogmein-rescue/ that the connection stays awake even when it is reboot or shutdown. But then it also says that customers can shut the link with the stop button. Now I'm confused. (Wasn't able to copy and paste the text here)