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winfows 7 stuck in factory restore mode


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shananignz's Avatar
shananignz shananignz is offline
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29-Mar-2012, 05:37 AM #1
winfows 7 stuck in factory restore mode
Ok. Bear with me. This is kinda drawn out. Yesterday morning I started my laptop and it was frozen at the Acer screen. After I restarted a few times I called acer tech support. Via remote access the tech support agent was able to see that, even though I have McAfee installed, my computer had trojans and a lot of files had been affected. He told me he could fix it but it would cost $200 which I can't afford right now. So I ordered the windows 7 reinstall disc and hung up. I decided to try doing a system resore back to factory settings. I began the restore and had no problems. Then when the computer went to automaticaly restart it continued to remain stuck on the acer load screen but I found that if I left it alone for about 45 minutes it would automatically restart and continue with the restore process, adding files and whatnot. My newest problem is that the restore is stuck. It started loading Office 2010 and has been doing it for 12 hours now. So what, if anything, can I do? Any insight, answers, tricks, tips, dark magic, voodoo, helpful advice on the right place to hit it with a sledgehammer, would be GREATLY appreciated. Thanks in advance!
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29-Mar-2012, 02:18 PM #2
Test your memory
http://www.memtest.org/

Test your hard drive, there may be hardware tools in the bios, if not find out which brand of hard drive you have and go to the manufacturers website to download diagnostic tools.
shananignz's Avatar
shananignz shananignz is offline
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29-Mar-2012, 04:19 PM #3
I cant download the diagnostic tools or test my memory. I can't do anything. Its stuck on loading Office 2010 after the factory restore. Can't get on the desktop. If I restart it just brings me back to loading Office. Thank you though.
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29-Mar-2012, 04:23 PM #4
You have to go to that site, create a boot disk, and boot from it.
Mumbodog's Avatar
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29-Mar-2012, 04:35 PM #5
Quote:
Originally Posted by shananignz View Post
I cant download the diagnostic tools or test my memory. I can't do anything. Its stuck on loading Office 2010 after the factory restore. Can't get on the desktop. If I restart it just brings me back to loading Office. Thank you though.
You will have to use another PC to get the file and burn the iso file to cd as an image, then use it on the problem PC.
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frozen, restore, windows 7

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