[Canan]

Help Please. I have been recieving a Low Virtual Memory msg. for some time, but I had no one to ture to. I found TSG and WOW do you all have a lot of information. I'm new to this site and thought I'd start here asking for help with the Low Virtual Memory msg.. I might have more problems with this second hand computer but I just have to start some were.
I play some computer games and this is were the msg. pops up.
Hope someone can help me.

Attached is TSG System Info as recommended:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 2.00GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 1015 Mb
Graphics Card: Mobile Intel(R) 915GM/GMS,910GML Express Chipset Family, 128 Mb
Hard Drives: C: Total - 57231 MB, Free - 32905 MB;
Motherboard: Dell Inc., 0D4571
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled


More information from System Summary window:

OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer Microsoft Corporation
System Name CANAN
System Manufacturer Dell Inc.
System Model Latitude D610
System Type X86-based PC
Processor x86 Family 6 Model 13 Stepping 8 GenuineIntel ~798 Mhz
BIOS Version/Date Dell Inc. A03, 3/2/2005
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name CANAN\Army
Time Zone GTB Daylight Time
Total Physical Memory 1,024.00 MB
Available Physical Memory 462.56 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 2.38 GB
Page File C:\pagefile.sys

If I'm in the wrong posting area please tell me were I should post this.

Help!!

[lunarlander]

Right click on Computer, Properties, Advanced System Settings, Performance Settings button, Advanced tab, Virtual Memory Change button, See if "automatic manage paging file ..." is checkmarked. You can set the pagefile size manually, and normally the size should be double the size of your RAM.

[Canan]

Thank you lunarlander for answering my call for HELP. Well, I dont see anythin that sayes "automatic manage paging file...". Bear with me I'm new to this stuff and as you can see spelling is bad. It does say Paging file size for selected drive. Then check Custom size ( Initial size and Maximum) or check System managed size or No paging file. If I was to set it manually can you tell me what I would input?

Maybe I should let you know what is checked now: Custom size: Initial size (MB) 1522 and the same for Maximum size. It sayes the drive space available is 34433 MB.

[Rosemary16]

Set the minumum to 256 MB and the maximum to 1,024 MB. If that isn't sufficient, then you either need to clear out your paging file or get more RAM memory.

[flavallee]

The Dell Latitude D610 laptop supports up to 2 GB of RAM, so you should seriously consider maxing it out.

Virtual memory/page file should be set on "System managed size".

-------------------------------------------------------------

I'm guessing that laptop has too many programs and services auto-loading and running in the background.

Go here and click the green "Download latest version" link to download and save

HiJackThis 2.0.4

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the entire log file here.

-------------------------------------------------------------

[Canan]

Thank you Rosemary16 and Flavallee for taking the time to help me.

Sorry, for the delay in responding, but there is a BIG time differance.

It's 9am and I have had my coffee and ready to work on my computer.
Virtual memory is set at "System managed size"now.

Here is HJT.

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 09:01:08 AM, on 4/2/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
C:\WINDOWS\system32\HPZipm12.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\DellTPad\Apoint.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
C:\PROGRA~1\Uniblue\POWERS~1\powersuite.exe
C:\Program Files\DellTPad\ApMsgFwd.exe
C:\Program Files\DellTPad\HidFind.exe
C:\Program Files\DellTPad\Apntex.exe
C:\PROGRA~1\Uniblue\SPEEDU~1\sump.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb10.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\DellTPad\Apoint.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKCU\..\Run: [PowerSuite] "C:\PROGRA~1\Uniblue\POWERS~1\launcher.exe" delay 20000 -m
O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
O4 - HKUS\S-1-5-18\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\Run: [DWQueuedReporting] "c:\PROGRA~1\COMMON~1\MICROS~1\DW\dwtrig20.exe" -t (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [ctfmon.exe] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://get.adobe.com
O15 - Trusted Zone: http://apps.facebook.com
O15 - Trusted Zone: http://www.facebook.com
O15 - Trusted Zone: *.hotmail.com
O15 - Trusted Zone: *.live.com
O15 - Trusted Zone: *.msn.com
O15 - Trusted Zone: *.passport.com
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {49232000-16E4-426C-A231-62846947304B} (SysData Class) - https://wimpro.cce.hp.com/ChatEntry/...ds/sysinfo.cab
O16 - DPF: {B1E2B96C-12FE-45E2-BEF1-44A219113CDD} (SABScanProcesses Class) - http://www.superadblocker.com/activex/sabspx.cab
O16 - DPF: {DAF5D9A2-D982-4671-83E4-0398706A5F6A} (SCEWebLauncherCtl Object) - http://zone.msn.com/bingame/hsol/def...ebLauncher.cab
O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: stllssvr - Unknown owner - C:\\Program Files\\Common Files\\SureThing Shared\\stllssvr.exe (file missing)
--
End of file - 5197 bytes

[flavallee]

I advise you to get rid of Uniblue PowerSuite and Uniblue SpeedUpMyPC and any other cleaner/optimizer/booster/tuneup type utilities that you're using in that computer before you wind up trashing it with them.

They will do little-to-nothing to improve speed and fix problems, but what they can do is damage the Windows operating system and break programs and generate error/warning messages and create overall havoc.

----------------------------------------------------------

Start HiJackThis.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the entire file here.

------------------------------------------------------------

[Canan]

I will remove the Uniblue PowerSuite, wish I knew that before I paided for it. That's ok I'd rather have my computer. Please suggest the best way to remove it. I also have CCleaner should I remove that also?
Should I do the HJT before or after the removel of Uniblue PowerSuite?

[flavallee]

Go to Control Panel - Add Or Remove Programs, then uninstall/remove everything that's associated with Uniblue.

Also uninstall/remove CCleaner because using its "Registry" feature and over-using its "Cleaner" feature can wreak havoc with your computer.

After you're done and have restarted the computer, you can follow my previous instructions for submitting an "uninstall_list.txt" log.

----------------------------------------------------------

[Canan]

I just answered my own question about HJT I'll do it now and later. Sometimes it take me a little time to think. :-)

[flavallee]

Take your time. I'm getting ready to go off-line for a few hours.

-----------------------------------------------------------

[Canan]

Add/Remove Pro (Freeware)
Adobe Flash Player 11 ActiveX
Adobe Reader X (10.1.2)
Apple Application Support
Apple Software Update
Broadcom Gigabit Integrated Controller
C-Major Audio
Conexant D110 MDC V.92 Modem
Defraggler
Dell Touchpad
ERUNT 1.1j
Highlight Viewer (Windows Live Toolbar)
HiJackThis
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Hotfix for Windows Internet Explorer 7 (KB947864)
HP Deskjet 1050 J410 series Basic Device Software
HP Deskjet 1050 J410 series Help
HP Deskjet 1050 J410 series Product Improvement Study
HP Photo Creations
HP Unload DLL Patch
HP Update
HPDiagnosticAlert
Intel(R) Graphics Media Accelerator Driver for Mobile
InterVideo WinDVD
Malwarebytes Anti-Malware version 1.60.1.1000
Map Button (Windows Live Toolbar)
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2
Microsoft .NET Framework 3.0 Service Pack 2
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft .NET Framework 4 Client Profile
Microsoft Antimalware
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
Microsoft Kernel-Mode Driver Framework Feature Pack 1.9
Microsoft National Language Support Downlevel APIs
Microsoft Office 2000 Premium
Microsoft Security Client
Microsoft Security Essentials
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
MSXML 4.0 SP2 (KB936181)
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
MSXML 6.0 Parser (KB933579)
overland
QuickTime
Revo Uninstaller Pro 2.5.7
Security Update for CAPICOM (KB931906)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2478663)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Windows Internet Explorer 7 (KB938127)
Security Update for Windows Internet Explorer 7 (KB942615)
Security Update for Windows Internet Explorer 7 (KB944533)
Security Update for Windows Internet Explorer 7 (KB950759)
Security Update for Windows Internet Explorer 7 (KB953838)
Security Update for Windows Internet Explorer 7 (KB956390)
Security Update for Windows Internet Explorer 7 (KB958215)
Security Update for Windows Internet Explorer 7 (KB960714)
Security Update for Windows Internet Explorer 7 (KB961260)
Security Update for Windows Internet Explorer 7 (KB963027)
Security Update for Windows Internet Explorer 8 (KB2183461)
Security Update for Windows Internet Explorer 8 (KB2360131)
Security Update for Windows Internet Explorer 8 (KB2416400)
Security Update for Windows Internet Explorer 8 (KB2482017)
Security Update for Windows Internet Explorer 8 (KB2497640)
Security Update for Windows Internet Explorer 8 (KB2510531)
Security Update for Windows Internet Explorer 8 (KB2530548)
Security Update for Windows Internet Explorer 8 (KB2544521)
Security Update for Windows Internet Explorer 8 (KB2559049)
Security Update for Windows Internet Explorer 8 (KB2586448)
Security Update for Windows Internet Explorer 8 (KB2618444)
Security Update for Windows Internet Explorer 8 (KB2647516)
Security Update for Windows Internet Explorer 8 (KB969897)
Security Update for Windows Internet Explorer 8 (KB971961)
Security Update for Windows Internet Explorer 8 (KB972260)
Security Update for Windows Internet Explorer 8 (KB974455)
Security Update for Windows Internet Explorer 8 (KB976325)
Security Update for Windows Internet Explorer 8 (KB978207)
Security Update for Windows Internet Explorer 8 (KB981332)
Security Update for Windows Internet Explorer 8 (KB982381)
Smart Menus (Windows Live Toolbar)
Spelling Dictionaries Support For Adobe Reader 8
SUPERAntiSpyware
Texas Instruments PCIxx21/x515/xx12 drivers.
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Windows Internet Explorer 8 (KB2447568)
Update for Windows Internet Explorer 8 (KB2598845)
Update for Windows Internet Explorer 8 (KB2632503)
Update for Windows Internet Explorer 8 (KB968220)
Update for Windows Internet Explorer 8 (KB972636)
Update for Windows Internet Explorer 8 (KB976662)
Update for Windows Internet Explorer 8 (KB976749)
Update for Windows Internet Explorer 8 (KB980182)
Update for Windows Internet Explorer 8 (KB980302)
Windows Installer Clean Up
Windows Internet Explorer 8
Windows Live Toolbar Extension (Windows Live Toolbar)
Windows Media Format 11 runtime
Windows Media Format 11 runtime
Windows Media Player 11
Windows Media Player 11
Windows XP Service Pack 3
WinRAR archiver

[flavallee]

Do the following in the order that they're listed.

DON'T use the computer while each scan is in progress.

-----------------------------------------------------------

Click Start - Run, then type in

%temp%

and then click OK.

Click Start - Run, then type in

c:\windows\temp

and then click OK.

Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

-----------------------------------------------------------

Start Malwarebytes Anti-Malware.

Click "Updates(tab) - Check for Updates".

When the definition files have updated, click "OK".

Click "Scanner(tab) - Perform quick scan - Scan".

If infections or problems are found during the scan, the number of them will be highlighted in red.

When the scan is finished, click "Show Results".

Make sure that EVERYTHING is selected, then click "Remove Selected".

If you're prompted to restart to finish the removal process, click "Yes".

Start Malwarebytes Anti-Malware again.

Click "Logs"(tab).

Highlight the scan log entry, then click "Open".

When the scan log appears in Notepad, copy-and-paste it here.

-----------------------------------------------------------

Start SUPERAntiSpyware.

Click "Check for Updates".

When the definition files have updated, click "Close".

Select the "Quick Scan" option, then click "Scan your Computer".

If infections or problems are found during the scan, a list will appear and the number of them will be highlighted in red.

When the scan is finished and the scan summary window appears, click "Continue".

Make sure that EVERYTHING in the list is selected, then click "Remove Threats".

Click "OK - Finish".

If you're prompted to restart to finish the removal process, do so.

Start SUPERAntiSpyware again.

Click "View Scan Logs".

Highlight the scan log entry, then click "View Selected Log".

When the scan log appears in Notepad, copy-and-paste it here.

-----------------------------------------------------------

[Canan]

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.04.02.10

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Army :: CANAN [administrator]

4/3/2012 01:45:08 AM
mbam-log-2012-04-03 (01-45-08).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 177836
Time elapsed: 6 minute(s), 15 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

--------------------------------------------------------

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 04/03/2012 at 02:09 AM

Application Version : 5.0.1146

Core Rules Database Version : 8408
Trace Rules Database Version: 6220

Scan type : Quick Scan
Total Scan Time : 00:06:58

Operating System Information
Windows XP Professional 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 382
Memory threats detected : 0
Registry items scanned : 28658
Registry threats detected : 0
File items scanned : 7235
File threats detected : 0

_________________________

How long should a log be kept on these progromes, be they infected or not logs?
I have a CC Registry Backups log file should I delete it?
I have a copy of the HJT log and uninstall list on my desktop that you requested earlyer should I delete them.
I'm a type of person that trys to keep things orderly.

[flavallee]

I'm surprised that both scan logs came up clean.

I would've expected the SUPERAntiSpyware scan log to display some adware tracking cookies.

----------------------------------------------------------

Start HiJackThis, then click "Do a system scan and save a log file".

Save the new log that appears, then copy-and-paste it here.

----------------------------------------------------------