There's no such thing as a stupid question, but they're the easiest to answer.


Search Search
Search for:
Tech Support Guy > > >

User accounts not showing up in Windows 7 log on screen


nathandrake's Avatar
nathandrake nathandrake is offline
Member with 1 posts.
Join Date: May 2012
Experience: Beginner
01-May-2012, 10:45 AM #1
Exclamation User accounts not showing up in Windows 7 log on screen
On my friends laptop, when she boots it up, it gets to the log-on screen and instead of having her account there, it's just the blank blue background and it doesn't say the Windows 7 bit at the bottom of the screen or have the shut down/sleep mode options and the cursor is in the middle of the screen, but it's not the normal cursor, it's larger and looks like the cursor from older versions of Windows. It is also frozen in place, and you can't move it. And when you close her laptop, it stays on instead of going black. We've tried looking it up already, but it's either just people having similar problems on other operating systems or people who are only missing some user accounts and can still log in on one. We're pretty sure it can't be a virus, because she scans her PC regularly with Avast, MalwareBytes, SUPERAntiSpyware and Spybot. (She also has McAfee, which came with her PC and when she tried to uninstall it, it made her computer bluescreen and then start frequently bluescreening randomly for a while, but soon stop)
TerryNet's Avatar
Computer Specs
Moderator with 69,174 posts.
Join Date: Mar 2005
Location: Ottawa, IL
01-May-2012, 11:58 AM #2
Have you tried Safe Mode? Or 'last good configuration'?
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

logon, missing, virus, windows

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

You Are Using: Server ID
Trusted Website Back to the Top ↑