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Solved: Friend's computer freezing up.


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Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
27-May-2012, 07:50 PM #1
Solved: Friend's computer freezing up.
Hello!

My friend is having some problems with her computer and I'm posting here on her behalf.

The computer is somewhat slow overall and Windows doesn't seem to be able to update itself properly. At some point during use the computer tends to freeze up completely and has to be restarted by holding down the power button.

She had some similar problems way earlier, which were seemingly fixed by re-installing windows. At that time we ran memtest, furmark, prime95 as well as some HDD self tests to see that it wasn't a hardware problem.
I thought the problem might be with her hard drive breaking down (I've had the same model break twice and my other friend had his HDD of the same model breaking as well), but I thought that I'd ask here first. Her antivirus and malware scans come up clean.

I don't remember her specific specs, but I can ask for those if they are needed. These are what I remember from the top of my head:

Asus P8P67
Intel i5-2500K
8GB DDR3 1600MHz
Nvidia GTX 560 Ti


Here's her HiJackThis log:


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:00:03, on 27.5.2012
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v8.00 (8.00.7601.17514)
Boot mode: Normal

Running processes:
D:\Games\Steam\Steam.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files (x86)\Winamp\winampa.exe
C:\Program Files (x86)\HP\HP Software Update\hpwuschd2.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Windows\SysWOW64\rundll32.exe
C:\Users\Johanna\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Bing Bar Helper - {1dad3af3-ef2f-4f64-ac4b-11789189fcb6} - C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll
O2 - BHO: Zonealarm Helper Object - {2A841F7A-A014-4DA5-B6D9-8B913DFB7A8C} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.23.8\bh\zonealarm.dll
O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre6\bin\ssv.dll
O2 - BHO: ZoneAlarm Security Engine Registrar - {8A4A36C2-0535-4D2C-BD3D-496CB7EED6E3} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.d ll
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Windows Live Messenger Companion Helper - {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Bing Bar - {eec0f710-38b5-4aba-99bf-ec87564a4e13} - "C:\Program Files (x86)\Microsoft\BingBar\7.1.361.0\BingExt.dll" (file missing)
O3 - Toolbar: ZoneAlarm Security Toolbar - {438FAE3E-BDEF-44D3-AB8B-0C7C8350DF59} - C:\Program Files (x86)\Check Point Software Technologies LTD\zonealarm\1.5.23.8\zonealarmTlbr.dll
O3 - Toolbar: ZoneAlarm Security Engine - {EE2AC4E5-B0B0-4EC6-88A9-BCA1A32AB107} - C:\Program Files\CheckPoint\ZAForceField\WOW64\TrustChecker\bin\TrustCheckerIEPlugin.d ll
O4 - HKLM\..\Run: [ZoneAlarm] "C:\Program Files (x86)\CheckPoint\ZoneAlarm\zatray.exe"
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [WinampAgent] "C:\Program Files (x86)\Winamp\winampa.exe"
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [KiesTrayAgent] C:\Program Files (x86)\Samsung\Kies\KiesTrayAgent.exe
O4 - HKCU\..\Run: [Steam] "D:\Games\Steam\Steam.exe" -silent
O4 - HKCU\..\Run: [Google Update] "C:\Users\Johanna\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [KiesPDLR] C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files (x86)\uTorrent\uTorrent.exe" /MINIMIZED
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-26351958-1042761492-3598149995-1001\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-26351958-1042761492-3598149995-1001\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Companion\companionlang.dll,-600 - {0000036B-C524-4050-81A0-243669A86B9F} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
O9 - Extra button: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1004 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: @C:\Program Files (x86)\Windows Live\Writer\WindowsLiveWriterShortcuts.dll,-1003 - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O18 - Protocol: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: Dragon Age: Origins - Content Updater (DAUpdaterSvc) - BioWare - d:\games\steam\steamapps\common\dragon age origins\bin_ship\DAUpdaterSvc.Service.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: ZoneAlarm LTD Toolbar IswSvc (IswSvc) - Check Point Software Technologies - C:\Program Files\CheckPoint\ZAForceField\IswSvc.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Update Core\daemonu.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files (x86)\Common Files\Steam\SteamService.exe
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\Program Files (x86)\CheckPoint\ZoneAlarm\vsmon.exe
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11491 bytes

Thanks for any help you might offer!
black-wolf's Avatar
black-wolf   (David) black-wolf is offline
Computer Specs
Member with 2,820 posts.
 
Join Date: Aug 2008
Location: Florida, USA
Experience: Advanced
28-May-2012, 01:11 PM #2
Try getting rid of Zone Alarm. It can cause issues and may be conflicting with Avast.
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 01:38 PM #3
Download.
MalwareBytes and SuperAntiSpyware to your desktop.
Download the Free versions of both programs.

MalwareBytes

SuperAntiSpyware

Once they are downloaded to your desktop.
Close all open browser windows.

MalwareBytes
Click on the Install icon - allow it to update during the install process.

Start Malwarebytes Anti-Malware.
Click on Scanner > then quick scan > then Scan.
Any infections or problems will be highlighted in red.
After the scan is finished - Click - Show Results.
Check that all entries are selected.
Click - Remove Selected.
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start Malwarebytes again.
Click on the Logs Tab.
Highlight the scan log entry.
Click - Open.
The scan log will appear in Notepad.
Copy and paste it in your next post.

SuperAntiSpyware
Click on the install icon - allow it to update during the install process.
Select the Quick Scan option.
Click Scan your Computer.
Any infections or problems will be highlighted in red.
After the scan is finished.
Click Continue.
Check that everything is listed.
Click Remove Threats.
Click OK - then click Finish
You may be prompted to restart to finish the removal process.
If Yes - restart your Pc.

Start SuperAntiSpyware again.
Click View Scan Logs.
Highlight the scan log entry.
Click - View Selected Log.
The scan log will appear in Notepad.
Copy and paste in your next post.
__________________
Superantispyware
Malwarebytes
Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
28-May-2012, 02:10 PM #4
Logs here:


Malwarebytes Anti-Malware (Trial) 1.61.0.1400
www.malwarebytes.org

Database version: v2012.05.28.04

Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 8.0.7601.17514
Johanna :: DEMONSPAWN [administrator]

Protection: Enabled

28.5.2012 20:51:53
mbam-log-2012-05-28 (20-51-53).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 219923
Time elapsed: 3 minute(s), 3 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)




SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/28/2012 at 09:01 PM

Application Version : 5.0.1150

Core Rules Database Version : 8650
Trace Rules Database Version: 6462

Scan type : Quick Scan
Total Scan Time : 00:02:43

Operating System Information
Windows 7 Ultimate 64-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 583
Memory threats detected : 0
Registry items scanned : 58184
Registry threats detected : 0
File items scanned : 10572
File threats detected : 51

Adware.Tracking Cookie
C:\Users\Johanna\AppData\Roaming\Microsoft\Windows\Cookies\DGIBPS52.txt [ /doubleclick.net ]
C:\Users\Johanna\AppData\Roaming\Microsoft\Windows\Cookies\P87O7JFZ.txt [ /atdmt.com ]
C:\USERS\JOHANNA\Cookies\P87O7JFZ.txt [ Cookie:johanna@atdmt.com/ ]
.2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.dmtracker.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.static.getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
in.getclicky.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.statcounter.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.eaeacom.112.2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.account.swtor.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.ar.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atwola.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.2o7.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
stat.iltalehti.fi [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.cracked.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
dc.tremormedia.com [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\USERS\JOHANNA\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 02:31 PM #5
uTorrent is installed, which will add to the chance of an infection.

Post the uninstall log from Hjt log
Start HiJackThis.
Click > Open The Misc Tools Section button.
Click > Open Uninstall Manager.
Click > Save List.
Save the uninstall list file on your desktop.
It will then open in Notepad.
Copy-and-Paste the uninstall list in the reply box.
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Merkath Merkath is offline
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Join Date: May 2012
Experience: Intermediate
28-May-2012, 02:38 PM #6
Here:

µTorrent
Adobe Reader X (10.1.3) - Suomi
AlternativA
Assassin's Creed
avast! Free Antivirus
Bing Bar
Botanicula
Cave Story+
Chantelise
Combined Community Codec Pack 2011-11-11
D3DX10
Day of Defeat: Source
Dear Esther
Deus Ex: Human Revolution
Deus Ex: Human Revolution - The Missing Link
Diablo III
Diner Dash: Hometown Hero
Dracula: Origin
Dragon Age: Origins
Dungeons of Dredmor
Faēade
Forsaken World
Gemini Rue
GIGABYTE VGA @BIOS
Hector: Ep 1
Hector: Ep 2
Hector: Ep 3
HiJackThis
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
HP Deskjet 1050 J410 series Help
HP Photo Creations
HP Update
Indiana Jones and the Last Crusade
Java(TM) 6 Update 31
Junk Mail filter update
Lara Croft and the Guardian of Light
Left 4 Dead
Left 4 Dead 2
Lego Harry Potter
Lego Star Wars Saga
Loom
Lume
Machinarium
Magicka
Malwarebytes' Anti-Malware
Mass Effect
Mass Effect 2
Mass Effect™ 3
Mesh Runtime
Messenger Companion
Messenger-kumppani
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft XNA Framework Redistributable 4.0
Might & Magic ® Heroes ® VI
MSVCRT
MSVCRT_amd64
Mumble 1.2.3
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
OpenAL
Opera 11.64
Origin
Poker Night at the Inventory
Portal
Portal 2
Prince of Persia: The Sands of Time
Project64 1.6
Psychonauts
Rayman Origins Demo
Realtek Ethernet Controller Driver
Recettear: An Item Shop's Tale
Samorost 2
Samsung Kies
Samsung Kies
Sanctum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Sequence
Sid Meier's Civilization V
Star Wars: Knights of the Old Republic
Star Wars: The Old Republic
Steam
Still Life
Super Monday Night Combat
Team Fortress 2
The Book Of Unwritten Tales version 1.03
The Dig
The Elder Scrolls V: Skyrim
The Tiny Bang Story
The Witcher 2
The Witcher: Enhanced Edition
Tomb Raider: Anniversary
Torchlight 2 Beta
Trine
Ubisoft Game Launcher
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Vampire: The Masquerade - Bloodlines
VC 9.0 Runtime
Winamp
Windosill
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mail
Windows Live Mesh
Windows Live Mesh
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Meshin etäyhteyksien ActiveX-komponentti
Windows Live Messenger
Windows Live Messenger
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer Resources
Windows Live Writer Resources
Windows Liven asennustyökalu
Windows Liven asennustyökalu
Windows Liven sähköposti
Windows Liven valokuvavalikoima
ZoneAlarm Antivirus
ZoneAlarm Firewall
ZoneAlarm Free Antivirus + Firewall
ZoneAlarm Security
ZoneAlarm Security Toolbar
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 02:46 PM #7
ZoneAlarm that is installed is not just their Firewall but also their Anti-Virus program.
Avast is also installed - 2 Anti-virus programs will not add to the protection but the opposite as they try and read and protect the Pc files etc.

One needs to be uninstalled - for me, ZoneAlarm would have to go.
Uninstall using Add - Remove programs.
The Pc will immediately speed up.

So too with µTorrent - uninstall it.
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 02:50 PM #8
Start > Search Box > Type
msconfig

Click on the Start up tab.
Write down carefully what is listed and post the list here.

Or post a screen shot[s] of all entries in the Start up tab.

-----

Right click My Computer > Properties.
What is listed under the System?

Or post a screenshot.
Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
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Join Date: May 2012
Experience: Intermediate
28-May-2012, 02:51 PM #9
Ah, that is an old log that she gave me earlier, ZoneAlarm is now unistalled and Malwarebytes and SUPER Antispyware are installed.

New one here:


µTorrent
Adobe Reader X (10.1.3) - Suomi
AlternativA
Assassin's Creed
avast! Free Antivirus
Bing Bar
Botanicula
Cave Story+
Chantelise
Combined Community Codec Pack 2011-11-11
D3DX10
Day of Defeat: Source
Dear Esther
Deus Ex: Human Revolution
Deus Ex: Human Revolution - The Missing Link
Diablo III
Diner Dash: Hometown Hero
Dracula: Origin
Dragon Age: Origins
Dungeons of Dredmor
Faēade
Forsaken World
Gemini Rue
GIGABYTE VGA @BIOS
Hector: Ep 1
Hector: Ep 2
Hector: Ep 3
HiJackThis
Hotfix for Microsoft .NET Framework 4 Client Profile (KB2461678)
HP Deskjet 1050 J410 series Help
HP Photo Creations
HP Update
Indiana Jones and the Last Crusade
Java(TM) 6 Update 31
Junk Mail filter update
Lara Croft and the Guardian of Light
Left 4 Dead
Left 4 Dead 2
Lego Harry Potter
Lego Star Wars Saga
Loom
Lume
Machinarium
Magicka
Malwarebytes Anti-Malware version 1.61.0.1400
Mass Effect
Mass Effect 2
Mass Effect™ 3
Mesh Runtime
Messenger Companion
Messenger-kumppani
Microsoft Games for Windows - LIVE Redistributable
Microsoft Games for Windows Marketplace
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft XNA Framework Redistributable 4.0
Might & Magic ® Heroes ® VI
MSVCRT
MSVCRT_amd64
Mumble 1.2.3
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
OpenAL
Opera 11.64
Origin
Poker Night at the Inventory
Portal
Portal 2
Prince of Persia: The Sands of Time
Project64 1.6
Psychonauts
Rayman Origins Demo
Realtek Ethernet Controller Driver
Recettear: An Item Shop's Tale
Samorost 2
Samsung Kies
Samsung Kies
Sanctum
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2572078)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2604121)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2633870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656351)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656368)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2656405)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Security Update for Microsoft .NET Framework 4 Extended (KB2656351)
Sequence
Sid Meier's Civilization V
Star Wars: Knights of the Old Republic
Star Wars: The Old Republic
Steam
Still Life
Super Monday Night Combat
Team Fortress 2
The Book Of Unwritten Tales version 1.03
The Dig
The Elder Scrolls V: Skyrim
The Tiny Bang Story
The Witcher 2
The Witcher: Enhanced Edition
Tomb Raider: Anniversary
Torchlight 2 Beta
Trine
Ubisoft Game Launcher
Update for Microsoft .NET Framework 4 Client Profile (KB2468871)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217)
Update for Microsoft .NET Framework 4 Extended (KB2468871)
Update for Microsoft .NET Framework 4 Extended (KB2533523)
Update for Microsoft .NET Framework 4 Extended (KB2600217)
Vampire: The Masquerade - Bloodlines
VC 9.0 Runtime
Winamp
Windosill
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mail
Windows Live Mesh
Windows Live Mesh
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Meshin etäyhteyksien ActiveX-komponentti
Windows Live Messenger
Windows Live Messenger
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer
Windows Live Writer Resources
Windows Live Writer Resources
Windows Liven asennustyökalu
Windows Liven asennustyökalu
Windows Liven sähköposti
Windows Liven valokuvavalikoima
World of Warcraft
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 02:56 PM #10
avast! Free Antivirus - is no longer in the list!!

Follow suggestions in post # 8

Check here and turn on Automatic Updates.
http://support.microsoft.com/kb/306525
Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
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Join Date: May 2012
Experience: Intermediate
28-May-2012, 03:02 PM #11
Avast is still the fifth one on the list?

Screenshots



Merkath's Avatar
Merkath Merkath is offline
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Join Date: May 2012
Experience: Intermediate
28-May-2012, 03:07 PM #12
She says that she has automatic updates on and they seem to install fine, but after restarting some updates are still on the list.

Here are the updates that don't install:


Last edited by Merkath; 28-May-2012 at 03:18 PM..
blues_harp28's Avatar
Trusted Advisor with 15,801 posts.
 
Join Date: Jan 2005
Location: London England
28-May-2012, 03:19 PM #13
Start > Search Box > Type
msconfig
Untick all entries Except

Avast

Apply > Ok > Reboot your Pc.

The System Configuration Utility box appear on retstart - saying changes have been made.
Tick the box on the lower left and then OK.

Any entry can be re-enabled using msconfig - if it needs to be

Windows Updates - none are showing except NET Framework.
Try installing just a few at a time.
Check if they download and then install at shutdown - the Pc will turn off after installing the updates, do not interrupt the installation.
Let us the the result.

----

Right click My Computer > Properties.
What is listed under the System?
Or post a screenshot.
Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
28-May-2012, 03:49 PM #14
Same updates still show up after restart.



And here's her update history:



She'll try stressing the machine for a while to see if it still tends to freeze.
Merkath's Avatar
Merkath Merkath is offline
Member with 12 posts.
THREAD STARTER
 
Join Date: May 2012
Experience: Intermediate
28-May-2012, 04:10 PM #15
Computer still freezes.
After booting her computer up, windows starts up to a black screen, no desktop. Se can move the cursor, but cannot open any programs from the control panel.

Last edited by Merkath; 28-May-2012 at 04:16 PM..
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