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My laptop crashes everytime I suspend it


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defo89's Avatar
defo89 defo89 is offline
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04-Jun-2012, 03:12 PM #1
Exclamation My laptop crashes everytime I suspend it
Hi, thanks a lot for your help

My problem is that any time I close my laptop's lid, or sometimes when I put try to suspend it, the computer crashes. It initially stays on, and the leds are blinking, than they stop blinking, and it turns completly off. When I turn it on again it tells me that blue screen was the problem.

I'm worried since I bought it last year, it's a Toshiba Satellite M645, Intel Core I5 M480, 4Gb ram, Windows 7 64 bits.

Thanks a lot again, and sorry about my english.
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04-Jun-2012, 03:22 PM #2
take a look and see if any minidumps have been created

you will find them here They are located in C:\WINDOWS\Minidump

Copy the last 3 to another location put them in a folder and compress the folder zip or Rar and Go Advanced in your post then Manage Attachments and post them

Note Do not try to compress them until you have copied them to somewhere else.
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defo89 defo89 is offline
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04-Jun-2012, 03:47 PM #3
Minidump
Thanks a lot Megabite. Here are some files I found in the Minidump folder
Attached Files
File Type: zip MINIDUMP.zip (416.4 KB, 5 views)
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defo89 defo89 is offline
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04-Jun-2012, 03:49 PM #4
Mnidump
Thanks a lot megabite, here are the files I found in the Minidump folder
Attached Files
File Type: zip MINIDUMP.zip (416.4 KB, 4 views)
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04-Jun-2012, 04:21 PM #5
Probably caused by : ntoskrnl.exe

Which can be many things.

Does it shut off or blue screen if you do not close the lid?
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04-Jun-2012, 05:22 PM #6
Sometimes when it goes to suspentson automatically it happens, without me having to close the lid.

It has never happenned while I'm using it, only when it goes tu suspension, either by closing the lid, or automatically.
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Tags
blue sceen, crash dump screen, laptop blue screen, suspend, windows 7

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