[hapapinoy24]

Hi,

Something weird and frustrating happened to my computer tonight.

When I woke it up from being asleep or in hibernation mode, it automatically rebooted to install a Windows update that I have been putting off for a few days. One of the applications that updated was Adobe Flash Player. Once the update finished, I opened Firefox and tried to watch a video on ESPN.com. None of the videos were working on ESPN, so I went to MTV.com to try to watch some videos. Those did not work, either. I then decided to do a System Restore to yesterday's restore point (before the updates) to get Flash to start working again. This is where the problem gets worse...

After rebooting during the system restore process, the screen went blank (plain black screen) and an error message popped up:

"LogonUI.exe - System Error
The program can't start because CRYPT32.dll is missing from your computer. Try reinstalling the program to fix this problem."

This error message keeps popping up. I can't really do anything. I can get to the blue screen for the Registry check(?), and I can get to the Safe Mode options menu, but the OS won't boot past either of those menus. I can't get to my desktop screen to try to do something/anything else.

Please help.

By the way, everything worked fine before the Windows update/Adobe Flash update occurred.

My Setup:
Sony Vaio 64-bit
Windows 7 Home Premium
320GB, 2.26 GHz, 4GB RAM
I don't know what else to list here. I'm a noob.

[mhd1360]

Hello and Welcome.
Try to install a 32-bit ver of Adobe Flash Player.
Recently Adobe has released a 64 bit Flash player 11 that caused some errors on some computers. You are not the first one that has problem with 64-bit ver of Adobe Flash Player.

[hapapinoy24]

Thank you.
Hmm... I would try that but I can't seem to do anything right now.

I can't get to the "home" desktop screen where the Start Menu is located, etc. That error message I listed in my previous post prevents me from being able to do anything.

I tried live chatting with Adobe Support earlier before I posted my original message here, but they charge a fee ($39) just to get any answers from them.

So, yeah. I'm really stumped right now. That darn error message won't let me do anything. I don't know what else I can do, if anything.

[mhd1360]

Now I think it is not depends to Adobe because there are some other people had the same problem and it happened just for system update not Adobe Flash Player.

[kekedeheart]

no way! it happened to me this morning... it is so frustrating because i have so much work to do and i did some research and they tell you to formate your computer... my computer does not have a cd hardware so i can't do that hopefully there's a solution and i won't have to pay someone to repair it

[Cookiegal]

Please post which update that was to help with troubleshooting.

[hapapinoy24]

I'm not sure which update it was. My computer automatically checks for updates, and then alerts me when there is a new update to install. In the System Restore process, before I started the System Restore, it said the last restore point was created before a "critical update." The date for that restore point was the day before the update, or the day of the update. That's all the info I know of about that update.

[kekedeheart]

this is the thread that helped me repair my pc:http://forums.techguy.org/windows-7/...t-start-2.html

so there are three options: restore your system to another date, restore your system to the factory level (when you first bought your computer) but with a backup option. and there's another option but i did not try it because my pc is in french and I wasn't sure if I could do it like the guy did since his pc is in english.

he made a video and shows how he copied the missing file to the C disk
before you get to the three options here is what you do:

1) restart your computer and click on F1 repeatedly (it might not work the first time, but restart it until you make it to the Windows Boot Manager screen.
2) Press F8 go to Advanced option. Highlighted Repair. press enter.
3)Next window is "System Recovery Options" (make your selection for Country) click next. Log on window key in your usual logon details.
4)Next window "Choose a recovery tool". you can either choose system recovery which did not work for me, pick the commands options like the guy who uploaded a youtube video or restore it to the factory level.
with the factory level option, i have to reinstall programs like microsoft office though...

I hope my explanation wasn't too horrible.

[kekedeheart]

Restoring to the factory level seems like a drastic measure in my opinion (I am not a professionnal in any way) so think about it o.o

[Cookiegal]

The solution is to boot to a Windows 7 CD and copy over the crypt32.dll (as demonstrated in the video referenced) or boot to a linux-based OS such as Puppy Linux and copy the file from other directories on the afflicted computer, such as the dllcache or an i386 folder, to the system32 folder.

[Cookiegal]

I found this which perhaps explains the video problem. It doesn't look like that was caused by the MS updates but rather the flash updates.

http://www.wilderssecurity.com/showthread.php?t=326245

May have to do with the RealPlayer plugin.

[rawr_meow]

hi !

i have the same problem i tried to do everything i could , but it is not working btw , the worst is that this isnt my laptop so i need to fix it before he comes back
i dont know what i did and i dont know what to do anymore


CAN SOMEBODY PLEASE HELP ME I REALLY DO NOT KNOW WHAT I SHOULD DO

[mhd1360]

Originally Posted by rawr_meow

hi !

i have the same problem i tried to do everything i could , but it is not working btw , the worst is that this isnt my laptop so i need to fix it before he comes back
i dont know what i did and i dont know what to do anymore


CAN SOMEBODY PLEASE HELP ME I REALLY DO NOT KNOW WHAT I SHOULD DO

Take a look HERE Page 2,3,4,...

[nhmdp]

Hello
When I start my laptop I do not get the windows starting as shown in the video it directly shows the error. I tried pressing F1 many times but the windows boot manager is not starting. Should I press F1 wait, shut down n again restart n press F1 and continue this procedure or should I keep pressing F1 till it shows the boot manager and not restart?

[iKarnt]

If it was me, I would boot to safe mode, the search out the latestes win updates and uninstall them. If safe mode didn't work, I would copy registry hives from regback and se if that works... Then I would rebuild.luck