[Donmarita]

My sysinfo is:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz, Intel64 Family 6 Model 15 Stepping 11
Processor Count: 4
RAM: 4086 Mb
Graphics Card: Intel(R) G33/G31 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 225269 MB, Free - 43574 MB; D: Total - 13202 MB, Free - 13039 MB; F: Total - 463727 MB, Free - 237934 MB; G: Total - 13209 MB, Free - 10886 MB; H: Total - 953865 MB, Free - 716951 MB; L: Total - 99998 MB, Free - 36233 MB; M: Total - 45778 MB, Free - 44178 MB; N: Total - 45002 MB, Free - 44855 MB;
Motherboard: PEGATRON CORPORATION, Benicia
Antivirus: avast! Antivirus, Updated and Enabled

I recently bought an Epson Workforce 840 and whenever I try to install it I get as far as Fax installation and then is says D32 Access Denied. I am then invited to click next and continue to install printer and it comes up with 'Installation Failed'

So far I have tried installing it with Ethernet, USB and Wireless. Network setting report as 'Excellent'

I got on to Epson and spent nearly three hours one day trying all their ideas. I even tried a start in 'Safe' mode but he same error occurred then someone at Epson asked if I had another computer. I had a laptop so tried installing the software on that. It went in first time and is operating perfectly. clearly the problem is not in the software or the printer but either in my version of windows or something buried in the computer. - I've done a deep scan with Avast which found some minor malware but nothing that has made any difference.

HELP - I'm out of ideas.

Donmarita

[techmaster85]

Have you installed the printer using the 64 bit drivers?

http://www.epson.com/cgi-bin/Store/s...Type=Downloads

[Donmarita]

I downloaded the installation pack from epson.ca. It included 32 and 64 bit drivers and I assume it is set to automatically pick the right one.

[leroys1000]

Usually,the USB cable needs to be disconnected until
the installation software ask you to connect it.
With the cable disconnected,right click the setup file
and click run as administrator.
See if that helps get you past the access errors.

[Donmarita]

Thanks but I did it that way. I think I must have a flaw in windows - it's as though someone tore a page out. I've done thorough virus checks but they all say there is no infection.