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Windows 7 won't load


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3Turtles's Avatar
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01-Jul-2012, 04:30 AM #1
Windows 7 won't load
Dell laptop bought 8 months ago.My son said it started running real slow now windows won't load at all.Goes to start up repair I tried all the options and it didn't work
Problem Error Name Startup Repair
Problem Signature 1: 6.1.7600.16385
Problem Signature 2: 6.1.7600.16385
Problem Signature 3: unknown
Problem Signature 4: 371
Problem Signature 5: Auto Failover
Problem Signature 6: 1
Problem Signature 7: failure durning setup
OS version: 6.1.7601.2.1.0.2561
Local ID: 1033

After running setup repair it said Root cause found
Failure while setup is in progress

Please help me
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01-Jul-2012, 06:26 AM #2
If you check my current thread with pretty much the same problem there might be some help.
It's titled 'windows loads incredibly slow.'
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dvk01   (Derek) dvk01 is online now dvk01 is authorized to help remove malware.
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01-Jul-2012, 06:30 AM #3
if it a Dell laptop & only 8 months old, then it is under guarantee
get in touch with Dell
it sounds like it could be a hard disc failure
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01-Jul-2012, 04:22 PM #4
Thank you I'll call Dell in the AM
hard disk failure makes sense Dell's data safe couldn't restore it to factory new.
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02-Jul-2012, 09:38 AM #5
Hello,
My name is Krishna and I work for the Social Media and Community Team at Dell. Based on your post, it appears to be a hard drive failure or an operating system corruption. Try running the hardware diagnostics and see if it shows any errors. You can follow the instructions from http://support.dell.com/support/topi...&isLegacy=true
If you want to PM your service tag number and shipping address, I will have a look to see what options we have.

Regards,
Dell-Kris K
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03-Jul-2012, 01:59 AM #6
krishna thank you for your input the computer won't load the OS I can't do/ go online to try the diagnostics. I haven't been on this site long enough to send a PM. I have a service request number from Dell Tech support, if that would help you, help me. Wasn't real happy with them, computer still the same and never received the call back.
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03-Jul-2012, 04:07 AM #7
Allow me to sincerely apologize for any difficulties you may have encountered in attempting to resolve your concerns. Please e-mail me the reference number and I would be happy to look into it. My e-mail address is available in my profile.

Regards,
Dell-Kris K
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04-Jul-2012, 03:30 AM #8
Dell tech support finally called me back this aftn, They are sending me a rescue disk/ recovery disk(?) and will talk me through the steps. It only took 2 emails, I wasn't very nice in the 2nd one. So now I wait for Fedex.
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05-Jul-2012, 03:32 AM #9
Sorry for the trouble. Feel free to contact me if you need any further assistance.

Regards,
Dell-Kris K
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06-Jul-2012, 03:21 PM #10
Dell-Kris thank you very much. Windows is loading right now, tech should be calling back any time now to finish setup. 2 weeks ago I removed some malware with malwarebytes & another program can't remember the name. Could that be what caused this problem with windows 7 ? I Have McAfee Internet Security on all the computers is there something else that I should be running also?
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07-Jul-2012, 01:26 PM #11
Most of us here use microsoft security essentials which is totally free and doesnt usually cause problems.Ive tried a lot of them free and paid and this is the one thats worked the best for me.If you decide to try it having 2 antivirus programs running together isnt recommended.
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