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crashing with different color screens


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gemini01 gemini01 is offline
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02-Jul-2012, 08:07 PM #1
crashing with different color screens
my dell ispiron 1764 tag # 6pb1yk1 keep crashing with different color screens. I've had it for over a year. I thought it was new but it was refurbished. When it crashes, I have to shut it down when I do that, sometimes, the battery seems outa place, I have to reset that too. anyway, here's my specs. Please help.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5 CPU M 430 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
Processor Count: 4
RAM: 3892 Mb
Graphics Card: Intel(R) HD Graphics, 1722 Mb
Hard Drives: C: Total - 474804 MB, Free - 320915 MB;
Motherboard: Dell Inc., 0TKV96
Antivirus: Avanquest Fix-It, Not Updated
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etaf   (Wayne) etaf is online now
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03-Jul-2012, 05:49 AM #2
Quote:
sometimes, the battery seems outa place,
exactly what does this mean ?
the battery should lock in - so not sure how it could be out place

how often does it crash - and what are the symptoms - any writing on the screen - or just a coloured screen and the laptop is frozen

goto the dell website and update the graphics driver - use your service tag number to identify the machine
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gemini01 gemini01 is offline
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03-Jul-2012, 04:04 PM #3
There are no symptoms. I am using the laptop and suddenly the whole thing freezes and every time, it's a different color. There is no set time for that to happen. I am going to try the driver thing although I think it's up to date
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gemini01 gemini01 is offline
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07-Jul-2012, 01:17 PM #4
I did get the driver update by purchasing "driver detective" for $40. At first, it seems like it was working, 2 days later, same result; still getting screens of death. I tried to do a system restore, I am not getting the option to change the date myself. back to square 1. I need HELP!!!
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etaf   (Wayne) etaf is online now
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07-Jul-2012, 02:45 PM #5
------------------------------------------------------------------------

Restore PC to an Earlier Date & Time

Go Start>>All Programs>>Accessories>>System Tools>>System Restore
  • Click in the radio button Choose a different restore point
  • Click Next
  • put a tick in Show more restore points
  • Pick a Date before this happened
  • Click Next
This should restore the PC to that time & date


windows 7
http://www.sevenforums.com/tutorials...m-restore.html

windows vista
http://www.vistax64.com/tutorials/76...store-how.html

Windows XP
http://www.howtogeek.com/howto/windo...restore-in-xp/
------------------------------------------------------------------------


Windows 7
------------------------------------------------------------------------
System Restore
Start Menu> All Programs> Accessories> System Tools> System Restore

windows 7
http://www.sevenforums.com/tutorials...m-restore.html
------------------------------------------------------------------------


Windows vista
------------------------------------------------------------------------
System Restore
Start Menu> All Programs> Accessories> System Tools> System Restore

windows vista
http://www.vistax64.com/tutorials/76...store-how.html
------------------------------------------------------------------------
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gemini01 gemini01 is offline
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17-Jul-2012, 02:18 PM #6
someone suggested that my problem may be due to memory. I ran something called "mem test". It didn't find any errors, but I have not shut down the laptop since I ran it yesterday. And it has not crashed.I do have a program (dont remember the name) that sometimes gives a message about memory. I am going to continue experimenting with running several items concurently to see if this is my problem.
Does anyone think this could be a hard drive issue?
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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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13-Apr-2014, 02:35 PM #7
opened by request
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