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clajyh's Avatar
clajyh clajyh is offline
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03-Jul-2012, 03:36 PM #1
blue screen
Hi,

I'm getting blue screen on my computer, it used to happen maybe once a month, so it didn't bother me much, but within the past few weeks it's happening more frequently. According to minidump files, 6 times since Jun/12.

Here's the info from the last one -

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: fe
BCP1: 0000000000000005
BCP2: FFFFFA800A1861A0
BCP3: 0000000080863B3C
BCP4: FFFFFA800A816258
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\070312-16473-01.dmp
C:\Users\L\AppData\Local\Temp\WER-50731-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt


attached please find the 6 minidump files.

Appreciate any help.
Attached Files
File Type: zip 070112-19312-01.zip (163.4 KB, 14 views)
clajyh's Avatar
clajyh clajyh is offline
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05-Jul-2012, 05:26 PM #2
crashed twice today, ran whocrashed and the report shows -

crash dump file: C:\windows\Minidump\070512-14289-01.dmp
This was probably caused by the following module:
usbport.sys (USBPORT+0x2DF7E)
Bugcheck code: 0xFE (0x5, 0xFFFFFA800A3451A0, 0x80863B34, 0xFFFFFA800B638258)
Error: BUGCODE_USB_DRIVER

file path: C:\windows\system32\drivers\usbport.sys
product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Thu 7/5/2012 2:49:53 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
Bugcheck code: 0xFE (0x5, 0xFFFFFA800A3451A0, 0x80863B34, 0xFFFFFA800B638258)
Error: BUGCODE_USB_DRIVER
file path: C:\windows\system32\drivers\usbport.sys
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.



Please help
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05-Jul-2012, 05:58 PM #3
hiya try unplugging any devices one at a time and see if any change
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clajyh clajyh is offline
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05-Jul-2012, 06:08 PM #4
The only USB device attached is the mouse
huggie54's Avatar
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05-Jul-2012, 06:11 PM #5
try this,Open Power Options from the Control Panel. click on Change plan settings to the right of your chosen plan. In the next window click on Change advanced power settings. In the pop-up, expand all the USB levels until you get to Settings. Set this to Disable for the time being. Click Apply, OK, reboot.
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clajyh clajyh is offline
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06-Jul-2012, 11:19 AM #6
ok, let me try that. thanks
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07-Jul-2012, 10:18 AM #7
it still crashed today.. latest info:
On Sat 7/7/2012 1:31:19 PM GMT your computer crashed
crash dump file: C:\windows\Minidump\070712-13478-01.dmp
This was probably caused by the following module:
usbport.sys (USBPORT+0x2DF7E)
Bugcheck code: 0xFE (0x5, 0xFFFFFA8007C161A0, 0x80863B3C, 0xFFFFFA800B77CC48)
Error: BUGCODE_USB_DRIVER

file path: C:\windows\system32\drivers\usbport.sys
product: MicrosoftR WindowsR Operating System

company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


On Sat 7/7/2012 1:31:19 PM GMT your computer crashed
crash dump file: C:\windows\memory.dmp
This was probably caused by the following module: usbport.sys (USBPORT!USBPORT_RegisterUSBPortDriver+0x4EDE)
Bugcheck code: 0xFE (0x5, 0xFFFFFA8007C161A0, 0x80863B3C, 0xFFFFFA800B77CC48)
Error: BUGCODE_USB_DRIVER
file path: C:\windows\system32\drivers\usbport.sys
product: MicrosoftR WindowsR Operating System
company: Microsoft Corporation
description: USB 1.1 & 2.0 Port Driver
Bug check description: This indicates that an error has occurred in a Universal Serial Bus (USB) driver.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.


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TechieNow TechieNow is offline
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08-Jul-2012, 09:06 AM #8
Ok, usually the problem with Bluescreen is the incompatibility of a hardware being connected to it. Try removing all connected devices, just like what Hugie54 says. Think hard, their might be some hardware installed inside the you neglected or someone might input that's why it wasn't an option on your mind. Also, Check for application utility or driver that you had installed and keeps using usage. Message here what results it could benefit and hope this helps. Cheers :-)
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