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computer performs factory restore


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DorianVonRichter's Avatar
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11-Jul-2012, 07:25 PM #1
computer performs factory restore
I'm helping out my cousin, his Compaq laptop keeps automatically performing a factory reset. This time it seems when he was installing Service Pack 1, it began the factory restore operation. What is causing this? I will get system specs ASAP so it might help.


Thanks, Adam
TerryNet's Avatar
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11-Jul-2012, 07:29 PM #2
Wow, never heard of this happening. No ideas, but have a question.

Does it happen while Windows is running or does it happen upon boot (the Recovery boots instead of Windows)?
DorianVonRichter's Avatar
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11-Jul-2012, 07:37 PM #3
Ok, it downloaded the service pack and installed it and then the shutdown screen that said please wait, windows installing service pack, do not unplug computer. That seems to finish and then reboots and that is when the factory restore process begins.
TerryNet's Avatar
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11-Jul-2012, 07:40 PM #4
Usually to boot to the factory restore process you tap a key upon power on or restart (maybe F11, but I'm just guessing). Try to determine if that key is stuck.
DorianVonRichter's Avatar
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11-Jul-2012, 07:45 PM #5
Could his recovery partition be corrupted, I know it sounds far fetched, but I'm asking anyway. Also, I noticed that the factory restore software is by Cyberlink, I didn't think that Cyberlink dealt with that software.
DaveA's Avatar
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11-Jul-2012, 10:48 PM #6
I would call Compaq/HP support on this one!
DorianVonRichter's Avatar
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11-Jul-2012, 10:56 PM #7
@DaveA, I agree with you, I just wanted to see if I could solve this before we had to call HP/Compaq tech support. Thanks.
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