[namibhi]

Hi, I get the following error on a Windows 7 64bit installation:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 7177
Additional information about the problem:
BCCode: d1
BCP1: 0000000F
BCP2: 00000008
BCP3: 00000000
BCP4: 86C2A408
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\071912-17175-01.dmp
C:\Users\Anton\AppData\Local\Temp\WER-61074-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?link...8&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

I ran a sfc scan with no integrity violations, the system is setup as follows;
win 7 64bit Pro
Intel Core i7-3770K CPU @ 3.50 GHz
16 GB Memory

Any help will be welcome

[blues_harp28]

Hi and welcome.
Either post the Minidump files.
Look in c:\windows\minidump
ZIP them and attach them to your next post.

Right-click the minidump file, select Send To.
Then select Compressed (zipped) Folder.
Windows will compress the file and then save the new zipped file in the same location.

Or download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > Install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste and Post the last 5 minidump files from the scan.

[namibhi]

I am so sorry, i got mixed up with another dump i had on my computer, here is the correct error and the minidumps;
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 7177
Additional information about the problem:
BCCode: d1
BCP1: 000000000000000D
BCP2: 0000000000000009
BCP3: 0000000000000008
BCP4: 000000000000000D
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Minidumps:
==================================================
Dump File : 071912-21325-01.dmp
Crash Time : 2012/07/19 09:36:20 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000d
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`0000000d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-21325-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262 144
==================================================
==================================================
Dump File : 071912-24913-01.dmp
Crash Time : 2012/07/19 09:34:45 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000d
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`0000000d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16617 (win7_gdr.100618-1621)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-24913-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262 144
==================================================

[blues_harp28]

When are you getting the Blue Screens?
Usual internet use - playing games - watching videos?

Caused By Driver : ntoskrnl.exe is generic error and is not telling us much.

Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.

Check Device manager - a driver may need updating.
Click the + sign against all entries to expand what is listed.
Look for exclamtion marks.
How to access Device Manager.
http://www.computerhope.com/issues/ch000833.htm
Always update drivers from the manufacturers website

Run a Mem Test.
http://www.memtest86.com/download.html
http://oca.microsoft.com/en/windiag.asp

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
-----
You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to [Download (Pre-built & ISOs]
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*
----
Hard drive test.
http://www.seagate.com/ww/v/index.js...001a48090aRCRD
http://www.tacktech.com/display.cfm?ttid=287
----
Overheating - check temperatures
http://www.cpuid.com/softwares/hwmonitor.html
http://www.piriform.com/speccy

[blues_harp28]

Also check and post
TSG System Information Utility - found here.
http://library.techguy.org/wiki/TSG_Valuable_links

[namibhi]

None of the above, i am busy putting a system together for graphic and photography use and all components are brand new. I have run the memtests and no problem there, system temp is running on the cool side as the room is airconditioned and running on 62 degrees.
I will go through all the drivers again and reply back.

Thanks for your help and time )

[blues_harp28]

Ok - let us know what you find.
It could even be a driver from an installed program, like an Anti-virus program etc.

[namibhi]

Info from system utility:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Ultimate, 64 bit
Processor: Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 8
RAM: 15830 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1536 Mb
Hard Drives: C: Total - 953766 MB, Free - 908751 MB; D: Total - 99 MB, Free - 70 MB; E: Total - 953866 MB, Free - 936766 MB;
Motherboard: Gigabyte Technology Co., Ltd., H77M-D3H
Antivirus: Norton Internet Security, Updated and Enabled

[blues_harp28]

Check the installed drivers and keep us updated.

[namibhi]

The last 5 minidumps all happened when i reboot, the system does not want to shut down....??
All drivers are up to date and all updates installed....

==================================================
Dump File : 071912-26379-01.dmp
Crash Time : 19/07/12 23:49 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000d
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`0000000d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-26379-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 266,320
==================================================
==================================================
Dump File : 071912-35084-01.dmp
Crash Time : 19/07/12 22:44 PM
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : fffff880`010aded0
Parameter 2 : 00000000`00000000
Parameter 3 : 00000000`00000002
Parameter 4 : 00000000`00000001
Caused By Driver : fltmgr.sys
Caused By Address : fltmgr.sys+30ed0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-35084-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================
==================================================
Dump File : 071912-35973-01.dmp
Crash Time : 19/07/12 22:13 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : fffffa7f`8f8a9b0c
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : fffffa7f`8f8a9b0c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-35973-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 266,288
==================================================
==================================================
Dump File : 071912-21325-01.dmp
Crash Time : 19/07/12 21:36 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000d
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`0000000d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-21325-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================
==================================================
Dump File : 071912-24913-01.dmp
Crash Time : 19/07/12 21:34 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`0000000d
Parameter 2 : 00000000`00000009
Parameter 3 : 00000000`00000008
Parameter 4 : 00000000`0000000d
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+70740
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.17017 (win7_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+70740
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071912-24913-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7600
Dump File Size : 262,144
==================================================

[blues_harp28]

This system that you are putting together - has it ever booted the desktop and then run Ok, without getting a Blue Screen?

Run the scan at Intel - if drivers are suggested, install the Chipset driver first.
Intel® Driver Update Utility
http://www.intel.com/p/en_US/support/detect/

[namibhi]

Yes my friend, it boot up fine and run without any problems untill you want to shut her down, then she just reboots herself and give me the minidump. I will check the drivers, I am busy uninstalling Norton as I do have a hunch it could be the problem... will keep you posted

[blues_harp28]

Norton has been known to cause the odd problem!

Click Win 7 start icon
In the search box.
Type
msconfig
Click on the Start Up Tab.
Write down carefully what is listed and post the list here.
Or post a screenshot.
http://library.techguy.org/wiki/TSG_...g_a_Screenshot

[namibhi]

see attached screen capture

[blues_harp28]

Msconfig is not telling us much - you are now using Trend Micro and not Norton?