Driver Power State Failure Blue Screens on Windows 7 Home Premium eMachine Laptop

Alcrest · 24-Jul-2012, 12:21 PM #1

I recently have been getting blue shutdown screens on my laptop. I will give you plenty of information about my computer. I put all the information about the Blue screen dump files and my System Information file in an attachment. I hope this helps. I recently found out you could save the System Information file as a text and also as an .exe. This should help diagnose the problem! This is how it happens, I will be using my computer and then the computer will become very slow and unresponsive. It is not completely unresponsive but it will be so slow that I cannot use it, then after about 3 minutes of this slow unresponsiveness the blue screen will show up and say driver power state failure and shutdown. I recently formatted the computer because it had been doing this before so I restored it back to factory defaults about one month ago.

usasma · 04:11 PM

The WER section of MSINFO32 shows blame pointing at AmUStor.sys - a driver for your ALCOR Micro SD Card Controller

The others that you cite blamed your wireless driver and 2 with no specific blame. To further analyze them, please zip up the contents of the C:\Windows\Minidump directory and upload them with your next post.

To fix the SD card controller issues - first try removing the software/drivers, and then download and install a fresh copy of the drivers.

To fix the wireless drivers, please download a fresh copy of the wireless driver software, then uninstall the current copy from your system and install the freshly downloaded copy.

Should the issues continue (and if the BSOD's don't point at any further issues) then we'll have to look at the hardware itself.

Alcrest · 25-Jul-2012, 08:33 PM #3

I can do the first step that you ask about uploading the dump files but the other two steps I will have to wait to do. I am on dial-up until my mobile broadband plan starts over for the month on the 28th. Then I will be able to download the software drivers. I could try on dial up but it would just take a really long time probably. So I have to be patient and wait until the 28th. Here are the dump files as an attachment.

usasma · 26-Jul-2012, 06:31 AM #4

Not a problem, we'll wait to see what happens on the 28th after you download and update the files that I've mentioned.

Meanwhile, here's what I found in the Minidumps:

All 3 of the memory dumps blame AmUStor.sys - so that's pretty conclusive that your your ALCOR Micro SD Card Controller is to blame. Also, the driver itself (AmUStor.sys) dates from 2009 - so it may be having compatibility issues with Win7.

Your Modem (?Conexant USB modem?) has drivers dating from 2007. Please update them from the device manufacturer's website.

Please update your Intel graphics drivers as they date from 2009 also. They're best updated from the Intel Download Center.

If the above steps don't stop the BSOD's, please zip up and upload any new memory dumps with your next post - and we'll see what we can figure out from there.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ACFDCP64.sys    Wed Apr 29 14:21:42 2009 (49F89AB6)
ACFSDK64.sys    Thu Mar 15 19:08:46 2007 (45F9D1FE)
ACFVA64.sys     Fri Oct 22 19:00:45 2010 (4CC2179D)
ACFXAU64.sys    Wed Apr 29 14:21:34 2009 (49F89AAE)
AmUStor.SYS     Tue May 26 09:32:36 2009 (4A1BEF74)
IntcHdmi.sys    Fri Jul 10 09:45:10 2009 (4A5745E6)
NTIDrvr.sys     Mon Apr 19 21:37:59 2010 (4BCD0577)
NWADIenum.sys   Tue Oct 05 00:40:09 2010 (4CAAAC29)
RTKVHD64.sys    Tue Jul 13 05:08:17 2010 (4C3C2D01)
SynTP.sys       Thu Apr 22 19:11:30 2010 (4BD0D7A2)
UBHelper.sys    Tue Jul 06 00:19:26 2010 (4C32AECE)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys       Thu May 06 20:00:58 2010 (4BE3583A)
dump_iaStor.sys Wed Mar 03 21:51:31 2010 (4B8F2033)
iaStor.sys      Wed Mar 03 21:51:31 2010 (4B8F2033)
igdkmd64.sys    Wed Sep 02 14:54:15 2009 (4A9EBF57)
k57nd60a.sys    Tue Jun 08 07:40:13 2010 (4C0E2C1D)
usbser.sys      Sat Nov 20 05:43:57 2010 (4CE7A66D)

3rd party driver links not posted.
If needed, search the DRT (Driver Reference Table):
http://www.carrona.org/dvrref.php

BSOD BUGCHECK SUMMARY

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071412-19609-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sat Jul 14 03:22:46.564 2012 (UTC - 4:00)
System Uptime: 0 days 1:05:53.312
BugCheck 9F, {3, fffffa80055c1060, fffff80000ba2748, fffffa800703b010}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`055c1060 fffff800`00ba2748 fffffa80`0703b010
BiosVersion = V1.07  
BiosReleaseDate = 04/25/2011
SystemManufacturer = eMachines       
SystemProductName = eMD528           
CPUID:        "Intel(R) Celeron(R) CPU          925  @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\071912-40872-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Thu Jul 19 04:06:07.440 2012 (UTC - 4:00)
System Uptime: 2 days 18:34:39.188
BugCheck 9F, {3, fffffa8005728060, fffff80000ba2748, fffffa80091e51e0}
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  vicompress.exe
FAILURE_BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05728060 fffff800`00ba2748 fffffa80`091e51e0
BiosVersion = V1.07  
BiosReleaseDate = 04/25/2011
SystemManufacturer = eMachines       
SystemProductName = eMD528           
CPUID:        "Intel(R) Celeron(R) CPU          925  @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\072212-23696-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Sun Jul 22 20:22:05.457 2012 (UTC - 4:00)
System Uptime: 2 days 15:51:08.205
BugCheck 9F, {3, fffffa80057b2060, fffff80004600748, fffffa80079a49f0}
*** WARNING: Unable to verify timestamp for AmUStor.SYS
*** ERROR: Module load completed but symbols could not be loaded for AmUStor.SYS
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_AmUStor_IMAGE_usbhub.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`057b2060 fffff800`04600748 fffffa80`079a49f0
BiosVersion = V1.07  
BiosReleaseDate = 04/25/2011
SystemManufacturer = eMachines       
SystemProductName = eMD528           
CPUID:        "Intel(R) Celeron(R) CPU          925  @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Alcrest · 05:15 PM

I am so sorry I am a day late!

I was really, really, really busy downloading some

other stuff besides the drivers. I downloaded about 3.8 GB of data in two days

for some other stuff I really needed (Visual Studio 2010 Express iso, Unity 3D,

Ubuntu 12 iso, Visual Studio for windows phone plus a few other things. Not done

though still have to download SIOS game engine and its components and a Java SE

JDK. Then I think I will be done (I hope so!). Normally, I do not use this much

data, but I am trying to get a lot of stuff done right now. Man, when I get my

new allotment of data for the month it is like Christmas!

Then I go back to dial

up for the rest of the month. I have not had any blue screens lately though. I

have an eMachine software/driver updater on this computer. I checked it for

updates and it says that there are no software or driver updates for my

computer. I also downloaded the SD card and wireless drivers. I have reinstalled

the wireless and SD card drivers. I also went to the device manager and checked

each and every individual device for driver updates. There were none though.

There were no new conexant drivers (It is a Zoom modem). For the Intel drivers I

used the Intel® Driver Update Utility. This is what it said:

Product Detected

Mobile Intel® 4 Series Express Chipset Family

Current Driver Installed

8.15.10.1892

A customized computer manufacturer driver is installed on your computer. The Intel Driver Update Utility is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Intel Chipset Software Installation Utility (Chipset INF)

Product Detected

Intel® 6, 5, 4, 3, 900 Series Chipsets

Current Version Installed

9.1.1.1024

This version is valid.

Audio Driver for Intel Desktop Board

Product Detected

Realtek High Definition Audio

Current Driver Installed

6.0.1.6156

This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wireless Networking (WiFi)

Product Detected

Atheros AR5B97 Wireless Network Adapter

Current Driver Installed

9.0.0.202

This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

Wired Networking

Product Detected

Broadcom NetLink (TM) Gigabit Ethernet

Current Driver Installed

14.2.0.7

This device is unknown or unsupported. Please contact the manufacturer for possible updates. More information>>

The Intel Driver Chipset Device Software Utility said that the version I had installed was newer than the one I was trying to install so I did not install it. That is all I have for you about the drivers.

One point to note is that I have a 32 GB SD card that I use for ReadyBoost. I use all 32 GB for ReadyBoost. Could that have anything to do with the blue screens?

usasma · 30-Jul-2012, 05:35 AM #6

I get notified by email whenever someone responds to this topic - so it's not a big deal (for me) that you have to wait to download.

BSOD's are caused by one of these 3 things:
- 3rd party drivers (most common)
- hardware problems
- Windows problems (least common)

While it's possible that ReadyBoost is contributing to this, the signs all point to a problem with the SD card reader.

You've updated the SD card reader drivers - so wait and see if the BSOD's go away.
If not, we can check other things - but that'll be dependent on what the memory dumps show us.

FWIW - should the memory dumps continue to point at the SD card reader, the next 2 possibilities are hardware problems with the card reader - or even hardware problems with the 32 gB card that you use. Only after ruling out those (and the drivers) can we begin to consider that this might be a ReadyBoost (Windows) problem.

And, just FYI, there aren't many options for fixing Windows issues - so the usual "fix" is to wipe everything off ALL of the drives (to include the 32 gB SC card) and then install a "clean" copy of Windows.

Alcrest · 01-Aug-2012, 10:56 PM #7

I was using my computer for the last week with out rebooting it. So I then tried to use my USB devices and the computer would not register them or make the "Ba thump" sound when they are inserted or taken out. Some of the USB devices that I had in for the last few days were registered but any new devices I tried to use it did not register. So I thought I would just reboot the computer. So I told it to reboot. Then it was shutting down, but it took about 45 minutes and then it gave a blue screen and said "Driver power state failure" and shut off. I had to choose "Start windows normally" when it started back up. This is a fairly new Windows installation since it is only about one month ago since I formatted everything and reinstalled using the recovery discs. Here is the minidump file and here is what it said in the event viewer:

The system has rebooted without cleanly shutting down first. This error could be

caused if the system stopped responding, crashed, or lost power unexpectedly.

Friendly View:

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-08-02T02:33:57.064415100Z

EventRecordID 23676

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer Brandon-PC

- Security

[ UserID] S-1-5-18

- EventData

BugcheckCode 159
BugcheckParameter1 0x4
BugcheckParameter2 0x258
BugcheckParameter3 0xfffffa8001737040
BugcheckParameter4 0xfffff80000b9c4d0
SleepInProgress false
PowerButtonTimestamp 0

XML View

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-

77220C37D6B4}" />
<EventID>41</EventID>
<Version>2</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000002</Keywords>
<TimeCreated SystemTime="2012-08-02T02:33:57.064415100Z" />
<EventRecordID>23676</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>Brandon-PC</Computer>
<Security UserID="S-1-5-18" />
</System>
- <EventData>
<Data Name="BugcheckCode">159</Data>
<Data Name="BugcheckParameter1">0x4</Data>
<Data Name="BugcheckParameter2">0x258</Data>
<Data Name="BugcheckParameter3">0xfffffa8001737040</Data>
<Data Name="BugcheckParameter4">0xfffff80000b9c4d0</Data>
<Data Name="SleepInProgress">false</Data>
<Data Name="PowerButtonTimestamp">0</Data>
</EventData>
</Event>

Alcrest · 01-Aug-2012, 10:59 PM #8

I was having these blue screen long before I got the SD card. This "driver power state failure" blue screen has been happening before I got the SD card. It has been happening on and off for the last year. The computer is only 1 year old. I bought it new in 2011. It has been happening since I bought it. It happens infrequently so I did not think it was a problem. Now I do think it is a problem though.

usasma · 02-Aug-2012, 05:40 AM #9

Systems are dynamic. They are sometimes caused by not just one, but a combination of issues.
Also, sometimes they won't show up until a particular set of circumstances are present (such as a particular Windows Update.

This memory dump doesn't blame anything in particular, and is slightly different from the previous one's.

Please update or uninstall the programs related to these older drivers:

teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1)
TeamViewerVPN Network Adapter
http://www.carrona.org/drivers/driver.php?id=teamviewervpn.sys

ACFSDK64.sys Thu Mar 15 19:08:46 2007 (45F9D1FE)
Conexant Diagnostic Interface x64 driver (Dialup modem)
Driver available from the PC manufacturer's website

IntcHdmi.sys Fri Jul 10 09:45:10 2009 (4A5745E6)
Intel High Definition Audio HDMI Driver
http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys

igdkmd64.sys Wed Sep 02 14:54:15 2009 (4A9EBF57)
Intel Graphics driver
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys

swmsflt.sys Tue Oct 20 12:30:38 2009 (4ADDE5AE)
Sierra Wireless USB Mass Storage Filter Driver (?Air card?)
http://www.sierrawireless.com/Support/Downloads.aspx

Please run Driver Verifier according to these instructions: http://www.carrona.org/verifier.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


ACFDCP64.sys      Wed Apr 29 14:21:42 2009 (49F89AB6)
ACFSDK64.sys      Thu Mar 15 19:08:46 2007 (45F9D1FE)
ACFVA64.sys       Fri Oct 22 19:00:45 2010 (4CC2179D)
ACFXAU64.sys      Wed Apr 29 14:21:34 2009 (49F89AAE)
IntcHdmi.sys      Fri Jul 10 09:45:10 2009 (4A5745E6)
NTIDrvr.sys       Mon Apr 19 21:37:59 2010 (4BCD0577)
NWADIenum.sys     Tue Oct 05 00:40:09 2010 (4CAAAC29)
RTKVHD64.sys      Tue Jul 13 05:08:17 2010 (4C3C2D01)
SynTP.sys         Thu Apr 22 19:11:30 2010 (4BD0D7A2)
UBHelper.sys      Tue Jul 06 00:19:26 2010 (4C32AECE)
amdxata.sys       Fri Mar 19 12:18:18 2010 (4BA3A3CA)
athrx.sys         Thu May 06 20:00:58 2010 (4BE3583A)
dump_iaStor.sys   Wed Mar 03 21:51:31 2010 (4B8F2033)
iaStor.sys        Wed Mar 03 21:51:31 2010 (4B8F2033)
igdkmd64.sys      Wed Sep 02 14:54:15 2009 (4A9EBF57)
k57nd60a.sys      Tue Jun 08 07:40:13 2010 (4C0E2C1D)
swmsflt.sys       Tue Oct 20 12:30:38 2009 (4ADDE5AE)
teamviewervpn.sys Thu Dec 13 04:22:09 2007 (4760F9C1)
usbser.sys        Sat Nov 20 05:43:57 2010 (4CE7A66D)
vmm.sys           Thu Jan 21 05:38:48 2010 (4B582EB8)

Code:


Loading Dump File [C:\Users\John\_jcgriff2_\dbug\__Kernel__\080112-39686-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Wed Aug  1 22:33:15.475 2012 (UTC - 4:00)
System Uptime: 2 days 23:03:36.239
BugCheck 1000009F, {4, 258, fffffa8001737040, fffff80000b9c4d0}
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!KiSwapContext+7a )
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_4_nt!KiSwapContext+7a
Bugcheck code 1000009F
Arguments 00000000`00000004 00000000`00000258 fffffa80`01737040 fffff800`00b9c4d0
BiosVersion = V1.07  
BiosReleaseDate = 04/25/2011
SystemManufacturer = eMachines       
SystemProductName = eMD528           
CPUID:        "Intel(R) Celeron(R) CPU          925  @ 2.30GHz"
MaxSpeed:     2300
CurrentSpeed: 2294
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)

Search
Search for:

Driver Power State Failure Blue Screens on Windows 7 Home Premium eMachine Laptop

Find the solution to your computer problem!

Find the solution to your
computer problem!