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Seriously slow computer and getting slower


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Freya2003's Avatar
Freya2003 Freya2003 is offline
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Join Date: Jun 2012
Location: Cape Cod Ma.
Experience: Beginner
29-Jul-2012, 12:34 PM #1
Exclamation Seriously slow computer and getting slower
Good day out there, I would really appreciate any help anyone could give me on the problems I'm having with my HP laptop that I lent to my husband's children. When I first got it back it was slow, but as time has gone by it's so slow now that sometimes it can't keep up with my typing.
As I was looking at other people's posts about slow computers w/ high CPU usage (mine is also showing that), I read about looking at the task manager and disabling apps that I'm not using, that take up a lot of memory. As I was doing this and looking for other things I could get rid of I noticed that my D drive is almost full. !7.2 GB is full and 2.49 GB is left I have attached a print screen of the the files that were saved on it. Are they supposed to be saved there and if not is this what's causing my problems? If they're not supposed to be there, is there any way to get them off? Below is my system info. Thanx for any help.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD V140 Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 1
RAM: 1786 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 256 Mb
Hard Drives: C: Total - 220532 MB, Free - 172126 MB; D: Total - 17637 MB, Free - 2550 MB;
Motherboard: Hewlett-Packard, 1604
Antivirus: PC Cleaner Pro, Updated: Yes, On-Demand Scanner: Disabled
Attached Files
File Type: docx recovery d disk drive.docx (148.6 KB, 28 views)
Grob needs help's Avatar
Grob needs help Grob needs help is offline
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29-Jul-2012, 12:41 PM #2
hi and welcome to tsg.
i would not advise touching the recovery drive, just leave that how it is as it looks fine.
have you scanned for viruses/spyware/malware? if not do so and state which anti virus you have used
try fragmenting the pc.
open up task manger and look to see what processes are using a large amount of memory and post the large one here.

hope this helps
1002richards's Avatar
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Trusted Advisor with 5,140 posts.
 
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Location: Sussex, UK
Experience: Intermediate
30-Jul-2012, 06:07 AM #3
Quote:
Originally Posted by aks56h View Post
you have virus in your pc try running the anti virus and spywares like avira and malwarebytes.. Download and install tune up utlities and clean the system
aks56h,
This forum does not recommend the use of 'tune up' or registry cleaner type programmes. Full explanation here:
http://library.techguy.org/wiki/Registry_Cleaners

Freya2003,
If you suspect malware/virus please follow the instructions here:
http://forums.techguy.org/virus-othe...e-posting.html

Please be patient as there are loads of people seeking help and not that many experts to step in.

There may be other replies here too.

Hope this helps?

Richard
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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Trusted Advisor with 55,578 posts.
 
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Location: Hillsborough county, Florida
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30-Jul-2012, 11:29 AM #4
Freya2003:

What's the model name and complete model number of that HP/Compaq laptop?

If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

It's my guess your husband's children have infected it and loaded unknown programs in it.

Do the following in the order that they're listed.

---------------------------------------------------------------

Go to Control Panel - User Accounts.

Select "Change UAC Settings".

Move the slider down to "Never Notify", then click OK.

Restart the computer.

---------------------------------------------------------------

Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

Allow it to install in its default location - C:\Program Files.

After it's been installed, start it and allow its main window to load.

Uncheck "Do not show this window when I start HiJackThis".

Click "Do a system scan and save a log file".

When the scan is finished in 30 - 60 seconds, a log file will appear.

Save that log file.

Return here to your thread, then copy-and-paste the ENTIRE log file here.

---------------------------------------------------------------

Start HiJackThis.

Click on the "Open The Misc Tools Section" button.

Click on the "Open Uninstall Manager" button.

Click on the "Save List" button.

Save the "uninstall_list.txt" file somewhere.

It'll then open in Notepad.

Return here to your thread, then copy-and-paste the ENTIRE file here.

---------------------------------------------------------------
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 95,169 posts.
 
Join Date: Aug 2003
30-Jul-2012, 04:07 PM #5
Quote:
Originally Posted by aks56h View Post
you have virus in your pc try running the anti virus and spywares like avira and malwarebytes.. Download and install tune up utlities and clean the system
aks56h,

You are not authorized to give malware removal advice. Please refer to this section of the rules and refrain from doing that in the future:
Quote:
Log Analysis/Malware Removal - In order to ensure that advice given to users is consistent and of the highest quality, those who wish to assist with security related matters must first graduate from one of the malware boot camp training universities or be approved by the administration as already being qualified. Those authorized to help with malware issues have a gold shield next to their name and authorized malware removal trainees have a blue shield next to their names. If you'd like to participate in a training program, please contact a Moderator or see this article.
aks56h's Avatar
aks56h   (krishna) aks56h is offline
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30-Jul-2012, 11:06 PM #6
My apologies again
Cookiegal's Avatar
Administrator & Malware Removal Specialist with 95,169 posts.
 
Join Date: Aug 2003
31-Jul-2012, 12:29 PM #7
Quote:
Originally Posted by aks56h View Post
My apologies again
Thank you.
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