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Solved: Windows Update Caused Issue


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tberman333's Avatar
tberman333 tberman333 is offline
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Member with 42 posts.
THREAD STARTER
 
Join Date: May 2007
Location: West Hartford, CT - USA
Experience: Intermediate
29-Jul-2012, 07:50 PM #1
Solved: Windows Update Caused Issue
I ran the lastest Windows updates on my PC and when it rebooted it was stuck on the "Configuring Windows do Not Shut Down" screen for hours. Finally, I shut down and the PC would not start up. I tried to do a system restore to before the Windows update, and got errors. However, the PC did start up (and actually said the restore worked), but not everything is functioning correctly on the PC (there is no HDMI sound for example and Google Chrome Updater will not connect to the internet).

I tried to do another system restore from within Windows and got the error message in the attached screen shot.

Does anyone know how to get system restore to start working again?

Thanks in advance for the help.

BTW - Here is the log from TSG SysInfo:

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Phenom(tm) II X4 925 Processor, AMD64 Family 16 Model 4 Stepping 2
Processor Count: 4
RAM: 6135 Mb
Graphics Card: ATI Radeon HD 5450, 1024 Mb
Hard Drives: C: Total - 598652 MB, Free - 296303 MB; D: Total - 11595 MB, Free - 1668 MB;
Motherboard: FOXCONN, ALOE
Antivirus: avast! Antivirus, Updated and Enabled
Attached Thumbnails
Solved: Windows Update Caused Issue-restore-error.png  
tberman333's Avatar
tberman333 tberman333 is offline
Computer Specs
Member with 42 posts.
THREAD STARTER
 
Join Date: May 2007
Location: West Hartford, CT - USA
Experience: Intermediate
29-Jul-2012, 10:06 PM #2
I was able to get get Windows Restore to run, but things are still not running correctly. One example is the Google Chrome updater can't connect. Then, when I try to manually download Chrome and install it I get a message that says it will not install as Windows updates are needed (but when I try to install the Windows updates my PC gets stuck on the reboot (as detailed above).

Internet Exploerer will also not start. The problem details in the error message are:

Problem signature:
Problem Event Name: APPCRASH
Application Name: iexplore.exe
Application Version: 9.0.8112.16446
Application Timestamp: 4fb5ac91
Fault Module Name: aswWebRepIE64.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31ba0
Exception Code: c0000005
Exception Offset: 00000000000167d1
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 1f6f
Additional Information 2: 1f6f2d215733aeb07f49b7ea5b84bba7
Additional Information 3: 8878
Additional Information 4: 88782d9724deba442e5003b8fdc7962a

Any help would be greatly appreciated. If more information is needed, please let me know and I will provide what I can.

Thanks.
tberman333's Avatar
tberman333 tberman333 is offline
Computer Specs
Member with 42 posts.
THREAD STARTER
 
Join Date: May 2007
Location: West Hartford, CT - USA
Experience: Intermediate
30-Jul-2012, 09:54 AM #3
i seemed to have solved this issue. I uninstalled Avast, made windows updates automatic and ran though the updates... they ran successfully. I then reinstalled Avast and all seems OK.
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