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5 month old laptop painfully slow


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leajones leajones is offline
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31-Jul-2012, 07:41 AM #1
Unhappy 5 month old laptop painfully slow
Hi, I have i bought my laptop mid february, and over the last month or so it has been getting slow on startup, and the last few days are even worse, generally taking around 10-15 minutes before i am able to do anything, and when i am using it freezes every so often. I have removed nearly all programs from startup, defragmented it, ran malwarebytes, ran an avast scan, all to no avail. When it freezes and i bring up task manager the memory is generally around 50% and cpu 20% maximum. Can anyone help me?


Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 2806 Mb
Graphics Card: Intel(R) HD Graphics, 1275 Mb
Hard Drives: C: Total - 458405 MB, Free - 393518 MB;
Motherboard: Acer, Aspire 5733
Antivirus: avast! Antivirus, Updated and Enabled
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31-Jul-2012, 10:52 AM #2
I'm just gonna take a guess on your cpu. when you start it open task manager and see what your processor stress is at.

Right click task bar (bottom) > start task manager. Just in case you don't know.
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02-Aug-2012, 03:17 PM #3
Hi thanks for reply, only just seen it. I started up laptop and checked and it was showing around 19%
But after a while whilst keeping watch it kept shooting up to around 70% and it was 'System idle process' using it all.
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03-Aug-2012, 04:07 AM #4
1 - Virus scan
2 - Malware Scan
3 - Adware Scan
4 - Chkdsk
5 - Uninstall useless unused stuff
6 - All scans again
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03-Aug-2012, 04:32 AM #5
Virus & malware Scan already done. Chkdsk already run. Nothing left to unistal, havent really installed anything on here since ive had it. The onlything out that list i havent done is an adware scan
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03-Aug-2012, 04:34 AM #6
Although im not entirely sure what an adware scan is,.....
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03-Aug-2012, 09:22 AM #7
Lea:

Do the following in the order listed.

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Download and save and then install the free version of

Malwarebytes Anti-Malware 1.62.0.1300

SUPERAntiSpyware 5.5.0.1012

Make sure to update their definition files during the install process.

Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

After they're installed and updated, restart the computer.

Run a QUICK scan with each of them.

When each scan is finished, select and remove EVERYTHING they found.

Restart the computer, if prompted to, so the removal process can finish.

Note: DON'T use the computer while each scan is in progress.

-------------------------------------------------------

Click Start - Run, then type in

%temp% (% is the percentage symbol on the number 5 key)

and then click OK.

Once that temp folder appears and you can view its contents, select and delete EVERYTHING that's inside it.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

-------------------------------------------------------
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03-Aug-2012, 11:42 AM #8
I already have malwarebytes but checked for upgrades and ran a scan and found nothing
Downloaded & updated Superantispyware and ran a scan and found 202 tracking cookies

Cleared everything in temp folder, restarted and no difference
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03-Aug-2012, 05:09 PM #9
Go to Start - Run - MSCONFIG - OK - "Startup" tab.

Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list.

Make sure to spell them EXACTLY as you see them there.

--------------------------------------------------------------

Go to Start - Run - SERVICES.MSC - OK.

Write down ONLY the names in the "Name" column that have their startup type set on Automatic and Automatic(Delayed Start).

If the "Name" column isn't wide enough to see the entire name of any of them, widen the column.

Submit those names here in a vertical list and in alphabetical order.

Make sure to spell them correctly.

--------------------------------------------------------------
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03-Aug-2012, 07:35 PM #10
MSCONFIG
Realtek HD Audio Manager
ELAN Smart Pad
Power Management
Intel(R) Common User Interface
Intel(R) Common User Interface
Intel(R) Common User Interface
Launch Manager
avast! Antivirus


SERVICES
Adobe Acrobat Update Service
Application Virtualization Client
Background Intelligent Transfer Service (Delayed)
Base Filtering Agent
BecHelperService
Client Virtualization Handler
COM+ Event System
Cryptographic Services
DCOM Server Process Launcher
Desktop Window Manager Session Manager
DHCP Client
Diagnostic Policy Service
Distributed Link Tracking Client
DNS Client
Dritek WMI Service
ePower Service
GREGService
Group Policy Client
IKE and AuthIP IPsec Keying Modules
Intel(R) Management & Security User Notification Service (Delayed)
Intel(R) Management and Security Local Management Service
Intel(R) Rapid Storage Technology (Delayed)
IP Helper
Live Updater Service
MBAMService (Delayed)
Microsoft .Net Framework NGEN v4.0.30319_x64 (Delayed)
Microsoft .Net Framework NGEN v4.0.30319_x84 (Delayed)
Multimedia Class Scheduler
Network Location Awareness
Network Store Interface Service
NTI IScheduleSvc
Plug and Play
Power
Print Spooler
Program Compatibility Assistant Service
Remote Procedure Call (RPC)
RPC Endpoint Mapper
SAS Core Service
Security Accounts Manager
Security Centre (Delayed)
Server
Shell Hardware Detection
Software Protection (Delayed)
Superfetch
System Event Notification Service
Task Scheduler
TCP/IP NetBIOS Helper
Themes
User Profile Service
Windows Audio
Windows Audio Endpoint Builder
Windows Defender (Delayed)
Windows Driver Foundation - User-mode Driver Framework
Windows Event Log
Windows Firewall
Windows Font Cache Service (Delayed)
Windows Image Aquisition (WIA)
Windows Managment Instrumentation
Windows Media Player Netword Sharing Service (Delayed)
Windows Search (Delayed)
WLAN AutoConfig
Workstation
WWAN AutoConfig


Also I don't know if it is somehow connected but whilst i was typing this out my screen went black, came back but the toolbar etc was blue instead of purple. After about 5 mins it flashed again and went back to normal
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03-Aug-2012, 08:37 PM #11
Sorry leajones, I was away for some time and the idle process is just how much your computer is idle, but someone with more knowledge is helping you so I'll leave it to him.
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04-Aug-2012, 04:11 AM #12
Thanks Turbow5
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04-Aug-2012, 09:19 AM #13
Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

Remove the checkmark in these startup entries:

Realtek HD Audio Manager

Intel(R) Common User Interface

Intel(R) Common User Interface

Intel(R) Common User Interface


Click Apply - OK/Close - Exit Without Restart.

Go back to Start - Run - SERVICES.MSC - OK.

Double-click these service entries, one at a time, to open their properties window:

Adobe Acrobat Update Service

Distributed Link Tracking Client

IKE and AuthIP IPsec Keying Modules

Microsoft .Net Framework NGEN v4.0.30319_x64

Microsoft .Net Framework NGEN v4.0.30319_x84

Program Compatibility Assistant Service

Windows Defender

Windows Driver Foundation - User-mode Driver Framework

Windows Media Player Network Sharing Service


Change "Startup Type" to Manual, then click Apply - OK.

After you're done, look at the rest of the service entries.

If "Startup Type" in any of them is set on Disabled, change it to Manual, then click Apply - OK.

After you're all done, restart the computer.

--------------------------------------------------------------------

There are several service entries in your list that I'm not familiar with, so I don't know if any of them are having a negative impact on startup time and performance.

The display screen flashing and going black is of concern because there may be an unknown hardware issue.

--------------------------------------------------------------------
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04-Aug-2012, 11:18 AM #14
Thanks have tried that but still no difference. Starting to think it will either have to be sent back or taken into a shop to get looked at.
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04-Aug-2012, 12:07 PM #15
You might consider doing a system recovery back to its original factory condition and getting a fresh start with it BEFORE you send it to Acer or have a local computer shop look at it.

If you can remember what you installed in it BEFORE you started having these issues with it, you can go from there.

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