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BSODs galore


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greggo72's Avatar
greggo72 greggo72 is offline
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04-Aug-2012, 02:54 AM #1
BSODs galore
Hi guys,

I've seen a few posts on these forums regarding similar error messages to mine. I have sporadic BSODs from windows, often while playing WoW but occasionally when browsing or even idle. They seem to happen most often when the computer room gets hot. I have used CPUID Hardware monitor and never see any of the temps go above 75.

The most common error messages are IRQL_NOT_LESS_OR_EQUAL and DRIVER_IRQL_NOT_LESS_OR_EQUAL. I have also seen KMODE_EXCEPTION_NOT_HANDLED, MEMORY_MANAGEMENT and others.

Please let me know what other information I can provide.

Cheers,
Greg

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blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
05-Aug-2012, 09:33 AM #2
Hi and welcome.
Some reasons for Blue Screens
New hardware - Software installed.
Device driver - Video driver - corrupted - faulty.
Faulty Ram - Overheating - Dying hard drive etc.

Download BlueScreenView
http://www.nirsoft.net/utils/blue_screen_view.html
Download link at the bottom of the page.

Download > install.
Once it has scanned > Click on Edit > Select All > File > Save Selected Item
It will open in Notepad - or save to Notepad > Copy > Paste and then Post the last 5 minidump files
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greggo72's Avatar
greggo72 greggo72 is offline
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05-Aug-2012, 11:10 AM #3
Hi, thanks for the response!

==================================================
Dump File : 080312-20904-01.dmp
Crash Time : 03/08/2012 11:33:08 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00041790
Parameter 2 : fffffa80`00fc3390
Parameter 3 : 00000000`0000ffff
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\080312-20904-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 073012-36254-01.dmp
Crash Time : 30/07/2012 6:40:26 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`00000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`0412a54a
Caused By Driver : afd.sys
Caused By Address : afd.sys+4654a
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\073012-36254-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,760
==================================================

==================================================
Dump File : 073012-15007-01.dmp
Crash Time : 30/07/2012 6:33:56 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : 00000000`05000000
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`042a02a0
Caused By Driver : afd.sys
Caused By Address : afd.sys+622a0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\073012-15007-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,760
==================================================

==================================================
Dump File : 072012-23337-01.dmp
Crash Time : 20/07/2012 10:20:53 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff800`0003de87
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff800`02ec2ea6
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072012-23337-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================

==================================================
Dump File : 072012-19827-01.dmp
Crash Time : 20/07/2012 6:59:45 AM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : fffff880`0396e0e0
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff800`02e903e6
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\072012-19827-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 275,704
==================================================
blues_harp28's Avatar
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05-Aug-2012, 11:35 AM #4
MEMORY_MANAGEMENT
Caused By Driver : afd.sys
Caused By Driver : ntoskrnl.exe - a generic error and not telling us much.

First run a Mem Test.
http://www.memtest86.com/download.html
http://oca.microsoft.com/en/windiag.asp

Download the ISO file from one of the links above to your desktop.
Then burn the ISO to a Cd.
Start the Pc using the Cd and run the memory test overnight or for at least 8 passes.

It is best to run a full scan on individual Ram sticks if you can.
Or run the test but if any errors are shown - then remove all sticks of Ram and test each Ram stick one at a time.

Guide to using Memtest86+
http://www.bleepingcomputer.com/forums/topic207910.html
-----
You can also run the Mem test from a USB stick
http://www.memtest.org/#downiso
Scroll down to [Download (Pre-built & ISOs]
Download -Auto-installer for USB Key (Win 9x/2k/xp/7) *NEW!*

-----

Caused By Driver : afd.sys
The afd.sys is usually Network related.

Check Device Manager - drivers may need updating.
Click the + sign against all entries to expand what is listed.
Look for exclamtion marks against all entries including Network Adapter
How to access Device Manager.
http://www.computerhope.com/issues/ch000833.htm
greggo72's Avatar
greggo72 greggo72 is offline
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09-Aug-2012, 09:01 PM #5
Sorry for the wait, I was finally able to run memtest86 on both sticks of ram. One finished 16 passes without an error, while the other encountered a single error. I take it I should no longer use the latter? If I get more RAM, does it have to be the same make/model to operate without further problems?

Thanks,
Greg
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
10-Aug-2012, 12:12 PM #6
Run the scan at Crucial - this will tell you what type of Ram is installed.
You can then buy the needed Ram stick, from your local Pc shop.

Crucial scan.
http://www.crucial.com/uk/systemscanner/index.aspx

Did you check Device Manager - you may need to update some drivers?
greggo72's Avatar
greggo72 greggo72 is offline
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11-Aug-2012, 08:41 PM #7
There was nothing flagged in device manager, is there any other way to check, as I don't believe I've updated most drivers since getting the machine (other than the video card)
blues_harp28's Avatar
Trusted Advisor with 15,694 posts.
 
Join Date: Jan 2005
Location: London England
12-Aug-2012, 09:06 AM #8
It is best to only update drivers if they are needed - never use an online driver scan or download a driver update program.
They often find old, outdated drivers.
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