There's no such thing as a stupid question, but they're the easiest to answer.


Search Search
Search for:
Tech Support Guy > > >

Dell Precision horrible crashing.


Slapdagger's Avatar
Slapdagger Slapdagger is offline
Member with 1 posts.
Join Date: Aug 2012
Experience: Beginner
07-Aug-2012, 07:37 AM #1
Angry Dell Precision horrible crashing.
Dell Precision M6500
Windows 7 / 64bit.
Processor Intel(R) Core (TM) i7
CPU Q720@1.6 ghz 1.60.ghz
Installed Memory (RAM) 8Gb.

Graphics Card: NVidia Quadro FX 2800M

Hello, I've owned this laptop for just over a year and for the first few months it functioned perfectly fine with no issues. I encountered some problems with over-heating but I managed to fix it with some compressed air and cooling pads.

Around 8 months ago it suddenly just stopped working whilst it was plugged into the AC adapter, and when the laptop would crash the screen would turn black and any sound playing at the time would be looped (Proving it's not a monitor issue).

I tried to hook it up to an external monitor anyway, which yielded the same results.

I contacted Dell and they came in 4 visits replacing both the motherboard, graphics card (three times) the heat-sync the keyboard, changed the hard-drives, it has been reformatted around 5 times and still the issue continues.

The issue itself being at any random time the laptop will crash and the screen will turn black, it only happens when the laptop is plugged into the mains. I've tried replacing the AC adapter through dell and still the same issue occurred.

I've kept drivers up to date, I've tried literally everything I've read and I'm stumped.

The only way to get out of the crash is to hold down the power button for 10-30 seconds to manually shut down the laptop.

Dell in the end decided to replace the laptop but left us with this one, but unfortunately my brother has been left in charge of the new one and I've been left with this one. Any help would be greatly appreciated; If you need anymore information I will be happy to provide it.

Thanks in advance.

Last edited by Slapdagger; 07-Aug-2012 at 07:44 AM..
TerryNet's Avatar
Computer Specs
Moderator with 69,211 posts.
Join Date: Mar 2005
Location: Ottawa, IL
07-Aug-2012, 10:30 AM #2
it only happens when the laptop is plugged into the mains.
After all that Dell has done and even providing another laptop it will be fantastic if anybody can come up with another idea.

I suggest a change of habit if the battery still has decent life. Try to use the PC just on battery, and then charge it when the laptop is shut down or hibernating. I realize that is not always convenient or possible.
Microsoft MVP - Windows Experience (since July 2010)
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

You Are Using: Server ID
Trusted Website Back to the Top ↑