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Solved: HELP!!!! Windows 7 System dump when enabling wifi


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pfeix pfeix is offline
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10-Aug-2012, 10:23 PM #1
Solved: HELP!!!! Windows 7 System dump when enabling wifi
Hi and thank you for your time and help.

I am running Windows 7 Professional that came installed on the Aspire 3830T TimelineX. I see the network adapter in the device manager. I checked to make sure that the driver is up to date, and it is.

But, when I try to enable the driver, the system crashes...Blue Screen and system dump, then comes up and asks how I want to restart the computer.

How do I enable this adapter without causing the crash. I am writing from a different computer.

Thank you.
pfeix
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11-Aug-2012, 05:43 AM #2
i cant read the mini-dumps - other members may be able to and help here

however , can you explain exactly what you mean by enable the adapter - is this from device manager and right clicking on the devices
often PCs have switches or use a combination of the FN and F keys to switch wireless on/off

I would remove the adapter and update the driver

the drivers are here
http://us.acer.com/ac/en/US/content/drivers
- there a few for the network adapters - so not sure which one you have or which one you have the problem with
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11-Aug-2012, 09:28 AM #3
Hi Etaf,
Thank you for writing. Yes, I enabled the driver in the device manager but that is when it crashed. The link you gave me is where I had already obtained the driver update, It says my driver is up to date. But, the system keeps crashing when I go to the device manager and try to enable it.


Thanks for your time and help. Much appreciated.

Pam
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11-Aug-2012, 09:34 AM #4
have you tried removing the adapter and then restarting the PC and allowing windows to detect new hardware and re-install
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11-Aug-2012, 10:13 AM #5
No...I was afraid if I uninstalled it that I would lose it. If I lose the adapter, how do I get it back?

Thanks.
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11-Aug-2012, 10:17 AM #6
Quote:
No...I was afraid if I uninstalled it that I would lose it. If I lose the adapter, how do I get it back?
that is always a possibility if the machine is faulty
and if its a hardware fault - then it would need to be repaired
OR
it maybe a re-installation of windows would work

did you get any recovery DVD/CDs with the PC - some are still provided on some makes - however, i'm certain ACER now only provide a recovery partition - and you have to make your on DVD/CDs usually prompted when you first start the PC out the box
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11-Aug-2012, 10:24 AM #7
I did not get any recovery cd's with the notebook. I will look on the Acer site to see about a recovery partition. The notebook does not have a CD/DVD drive. I will see if I can download to my flash drive.

I am afraid to uninstall it. I have to see if there is another way. I just cannot afford to lose any programs on this.

Thanks so much.
Pam
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11-Aug-2012, 10:43 AM #8
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I am afraid to uninstall it. I have to see if there is another way. I just cannot afford to lose any programs on this.
your only uninstalling the adapter
but sounds like you also need to make a backup of your data as well -and if really important you should have two copies of the data stored off the PC

the recovery manager should enable you to make a bootable recovery usb drive
this is how to make DVD/CDs
http://support.acer.com/acerpanam/de...360faq67.shtml

cant find an option to create a USB - I'll keep looking

you can buy recovery CDs here
http://us-store.acer.com/rcd/

Last edited by etaf; 11-Aug-2012 at 10:51 AM..
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11-Aug-2012, 10:58 AM #9
Thank you for all your time and help. Much appreciated!
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11-Aug-2012, 11:40 AM #10
Etaf,
It worked. I went to device manager, uninstalled and then rebooted the computer. It found the hardware and Voila! I have wireless internet. Thank you SOOOOO much.
Pam
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11-Aug-2012, 11:44 AM #11
your welcome - glad you decided to give it a go
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enabling wifi adapter, windows 7 crashes

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