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Hog883 Hog883 is offline
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16-Aug-2012, 01:22 PM #1
windows updates
Hi there I hope someone can help me. I am runnind windows7 Pro, sp1. I have just realized that I am not getting any updates, so I tried to do them manualy. When I try this i get a message to say windows could not search for new updates. An erroe ocured while checking for new updates errors found error code 80073712. windows update encoundered an unknown error. I have searched the web for this problem & the solution seems to be to run my windows instalation disc & run upgrade, I have tried this but when I get to click on upgrade it says the windows installed on my pc is newer that that I am trying to upgrade from. I do hope someone can help me as its driving me mad. Cheers & thanks in advance Reg
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16-Aug-2012, 02:23 PM #2
Hog883, Welcome to TSG!

Have a look at this Microsoft KB article 957310 and see if it helps with your problem.
Let us know if it helps.

Dave
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16-Aug-2012, 02:51 PM #3
windows update
Hi I have read this done 1,2, 3 wont work & 4 is the update it wont allow me to run. Cheers Reg
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16-Aug-2012, 03:37 PM #4
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Hog883 Hog883 is offline
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17-Aug-2012, 07:29 AM #5
Thanks for that have done all listed but still the same. Cheers Reg
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black-wolf   (David) black-wolf is offline
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17-Aug-2012, 09:30 AM #6
Give us some more information http://static.techguy.org/download/SysInfo.exe
Have you run any register cleaners?
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17-Aug-2012, 12:09 PM #7
rename %Windows%\SoftwareDistribution' to 'SoftwareDistribution.old'.
-restart your computer.
-after restart ---go to run type services.msc and restart windows update service.
-try installing updates again
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17-Aug-2012, 02:02 PM #8
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 32 bit
Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz, x64 Family 6 Model 23 Stepping 7
Processor Count: 4
RAM: 3071 Mb
Graphics Card: NVIDIA GeForce 7100 / NVIDIA nForce 630i, 256 Mb
Hard Drives: C: Total - 600238 MB, Free - 158410 MB;
Motherboard: Packard Bell BV, MCP73PVT-PM
Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
Hope this helps Cheers
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black-wolf   (David) black-wolf is offline
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17-Aug-2012, 02:11 PM #9
Download and install the following:
Malwarebytes update and run https://store.malwarebytes.org/342/purl-regG
Superantispyware update and run http://www.superantispyware.com/down...NTISPYWAREFREE

If that doesn't fix it run MS Fixit again.
If that doesn't fixit, I suggest you post in the malware section of the forums.
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Hog883 Hog883 is offline
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17-Aug-2012, 03:46 PM #10
IfI try to rename the software distribution folder it says it cant as something is using or running in it
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Hog883 Hog883 is offline
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17-Aug-2012, 03:47 PM #11
Can i move this whole conversation int malware. Cheers Reg
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black-wolf   (David) black-wolf is offline
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17-Aug-2012, 05:10 PM #12
No, just start a new one and explain your problem and what you have done so far. You can copy the address and make reference to this thread http://forums.techguy.org/windows-7/...ml#post8443407
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