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Solved: Windows 7 Random BSOD on Windows Update


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JoeyG JoeyG is offline
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16-Aug-2012, 07:33 PM #1
Solved: Windows 7 Random BSOD on Windows Update
Hello working on A Dell Inspiron 570 Desktop and All was well until I try to install windows updates.. It crashes with the Error *** STOP:0x0000003B (0x00000000c0000005, 0xFFFFF80002BA8614, 0xFFFFF88004E2BFA0, 0X0000000000000000) any thoughts? THANKS in advance..
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ProMedic ProMedic is offline
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17-Aug-2012, 06:57 PM #2
Hi, are all your drivers up-to-date (video, chipset, motherboard, etc...). Are you using any IEEE 1394 devices or has there been any changes to your hardware?
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JoeyG JoeyG is offline
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17-Aug-2012, 11:06 PM #3
No, there was no hardware changes. This was a computer straight out of the box, I have no fire wire peripheals hooked up to it, and I also tried Diagnostics and all hardware passed.. BSOD would happen Random, but especially when Downloading Windows Updates.. I tried multiple clean reinstalls from recovery partition, and even went as far as replacing HDD and reinstalling with CD, still same dilemmas. I feel it may be a mobo issue, I am in the process of returning it now, Though I guess this is technically now "solved", I would like to hear your expert opinion on what else I could or should have done? This was a peculiar problem/mystery for me.. THANKS..
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hssonline hssonline is offline
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18-Aug-2012, 12:13 PM #4
Reason could be any it is hard to say... if you can provide the minidump file then we can see what went wrong.
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JoeyG JoeyG is offline
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18-Aug-2012, 02:54 PM #5
ah, how do I save the dump file?.. I am no expert on BSOD, I thought the code was that.. I apologize for my ignorance..
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j0hnx777   (John) j0hnx777 is offline
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18-Aug-2012, 04:49 PM #6
View Reliability Monitor. You can uninstall the updates in the control panel's Program and Features item.
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JoeyG JoeyG is offline
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18-Aug-2012, 11:30 PM #7
I just got new same exact model, all is good now THANKS!!!
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