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Acer Aspire M3970 LAN and Wireless Problems


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Kurorai's Avatar
Kurorai Kurorai is offline
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25-Aug-2012, 06:56 AM #1
Acer Aspire M3970 LAN and Wireless Problems
Hey Guys,

Had my desktop PC (Acer Aspire M3970) for about 11 months now, 2 days ago the LAN and wireless network adapters have stopped working. When i troubleshoot the problem it says the network adapters are having problems with their drivers, so I updated them from the Acer website. Still they don't work, I have system restored, Nothing! I went delved further into my adapters settings and it said "windows couldn't automatically bind the IP protocol to the network adapters" for both of them.

Additional Info:
Running windows home premium 64bit,
BT home hub which other computers can connect to,
Can connect to a network with wireless but says I have "Limited Connectivity"
Realtek PCIe GBE Family Controller,
Ralink 802.11n Wireless LAN card,
-both network adapters have never had any problems before.

Could someone please help, i'm losing my mind as nothing i've tried has worked!
etaf's Avatar
etaf   (Wayne) etaf is offline
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25-Aug-2012, 07:40 AM #2
doesnt sound like the issue - but acer provide a trail version of mcafee

have a read here http://forums.techguy.org/networking...s-network.html

try safe mode with networking
------------------------------------------------------------------------
Safemode with networking
with a cable connected from PC to router
check the cable - see if there is a light on the router associated with the cable port used , also check if you have a green/yellow light on the PC LAN port
- try safemode with networking
as the PC starts keep tapping F8 - a menu appears - choose
safemode with networking - see if that works
------------------------------------------------------------------------

if this is not the case can we see an ipconfig /all and a device manager screen shot

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ipconfig /all
If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

We would like to see the results from an ipconfig /all - post back the results in a reply here.

Hold the Windows key and press R, then type CMD then press Enter to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

In the command prompt window that opens, type the following command:

Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

ipconfig /all > network.txt & network.txt

It will export the results into notepad and then automatically open the notepad and display on your screen.

Now all you need to do is copy and paste those results into a reply here
to do that:
From the notepad menu - choose Edit - Select all
all the text will now be highlighted
Next
From the notepad menu - choose Edit - Copy

Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
The results from the notepad should now appear in the forum reply.
------------------------------------------------------------------------

------------------------------------------------------------------------
Device Manager
Post back the results in device manager
You will now need to take a screen shot and copy that back to the working PC.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.

how to access device manager for different windows versions
http://www.computerhope.com/issues/ch000833.htm

Hold the Windows key and press Pause key, should open to allow device manager to be seen

on a laptop you may need to use Hold the Windows key and press FN key + the pause key

if this does not work then -

Windows 7 or Vista
Click on the Start Orb
In the Start Search box type
device manager and then press enter

-------------------

Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
windows 7
start > control panel> System and Security> Device Manager


network adaptors, click on the + > post back the devices listed there
are there any ! ? or X


post a screen shot of the device manager - network adapters

To post a screen shot of the active window.
1) hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
OR
2) if you are using Vista/Windows 7 you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool

To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
Full details are available here http://library.techguy.org/wiki/TSG_...g_a_Screenshot
------------------------------------------------------------------------
__________________
Wayne
Please let us know what the final solution was to any problem posted
Kurorai's Avatar
Kurorai Kurorai is offline
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25-Aug-2012, 08:24 AM #3
Hi,
The safe mode with networking didn't do anything.
Here's the ipconfig /all



Windows IP Configuration

Host Name . . . . . . . . . . . . : Charlie-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Tunnel adapter Local Area Connection* 9:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes


And there is a screen shot of the devices,
Attached Thumbnails
Acer Aspire M3970 LAN and Wireless Problems-network-adapters.png  
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etaf   (Wayne) etaf is offline
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25-Aug-2012, 08:33 AM #4
you do not have any adapters showing in that ipconfig /all

try a tcp/ip stack repair - see below

also post back the services - see below

if that does nothing then try a restore to before the issue started - see below
------------------------------------------------------------------------

TCP/IP stack repair options for use with Vista/Windows 7

Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on the screen ):

In the command prompt window that opens, type the following commands:

Note: Type only the text in bold and red for the following commands.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog and press enter

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log and press enter

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log and press enter

ReStart (reboot) the machine.

If you receive the message
The requested operation requires elevation.
Then please open the command prompt as administrator - as requested above
Start> Programs> Accessories> and right click on Command Prompt, select "Run as Administrator" to open a command prompt box
(A new dialogue box - black with white font, will appear on screen ):

Please note and post back - if you receive the following message :-
Access is Denied

please post back the results in a reply here - its important we know that these commands have worked correctly and not produced any errors
right click in the command prompt box
select all
enter
control key + C key - to copy
then reply here and
control key + V to paste

Details also here
http://support.microsoft.com/kb/299357


------------------------------------------------------------------------
------------------------------------------------------------------------
Status of Services

We would like to see some status information for each of the services listed below.

To do this goto

Start> Run {search bar in Vista/W7}> type CMD to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):

Type the following command
SERVICES.MSC

OR
Control Panel>
Administrative Tools>
Services>

then for each of the services listed below - Please post back the following status information;
If the service is set to Started or Stopped
and
If the service is set to Automatic or Manual
  • COM+ Event System (for WZC issues)
  • Computer Browser
  • DHCP Client
  • DNS Client
  • Network Connections
  • Network Location Awareness
  • Remote Procedure Call (RPC)
  • Server
  • TCP/IP Netbios helper
  • Wireless Zero Configuration (XP wireless configurations only)
  • WLAN AutoConfig (Windows 7 & Vista wireless configurations only)
  • Workstation


If any of those services are not started/running,
then right click on the service
then from the menu choose properties and now check the dependencies.

for each dependancy entry - Check each of one of the dependencies and see which one is preventing the service from running/starting.

---------

------------------------------------------------------------------------

Restore PC to an Earlier Date & Time

Go Start>>All Programs>>Accessories>>System Tools>>System Restore
  • Click in the radio button Choose a different restore point
  • Click Next
  • put a tick in Show more restore points
  • Pick a Date before this happened
  • Click Next
This should restore the PC to that time & date


windows 7
http://www.sevenforums.com/tutorials...m-restore.html
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Kurorai Kurorai is offline
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25-Aug-2012, 08:46 AM #5
Here are the resets
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Charlie>netsh winsock reset

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.


C:\Users\Charlie>netsh int ipv4 reset reset.log
Reseting Interface, OK!
Restart the computer to complete this action.


C:\Users\Charlie>netsh int ipv6 reset reset.log
There's no user specified settings to be reset.


C:\Users\Charlie>

Doing the services now.
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25-Aug-2012, 08:55 AM #6
COM+ Event System (for WZC issues) - Started-Automatic
Computer Browser - Not running-Manual-Dependencies: Server Started,Automatic & Workstation Started,Automatic
DHCP Client - Started-Automatic
DNS Client - Started-Automatic
Network Connections - Started-Automatic
Network Location Awareness - Started-Automatic
Remote Procedure Call (RPC) - Started-Automatic
Server - Started-Automatic
TCP/IP Netbios helper - Started-Automatic
WLAN AutoConfig - Started-Automatic
Workstation - Started-Automatic

Last edited by Kurorai; 25-Aug-2012 at 08:58 AM.. Reason: Make it clearer
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25-Aug-2012, 08:59 AM #7
I have already done at least 2 system restores to a date before the problem and neither made any difference

Last edited by Kurorai; 25-Aug-2012 at 09:07 AM..
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etaf   (Wayne) etaf is offline
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25-Aug-2012, 09:19 AM #8
i would now remove the adapters from device manager - right click on the adapter and remove/uninstall - restart the pc and allow windows to detect new hardware and reinstall the adapters and drivers

now see if they appear in ipconfig /all
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25-Aug-2012, 09:27 AM #9
They do still not appear, same as before!

Last edited by Kurorai; 25-Aug-2012 at 09:47 AM..
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etaf   (Wayne) etaf is offline
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25-Aug-2012, 09:37 AM #10
do you have the recovery DVDs - on an acer you need to create them with the acer media creation manager

try sfc /scannow
http://www.sevenforums.com/tutorials...e-checker.html
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25-Aug-2012, 09:48 AM #11
I don't have the recovery DVDs but i am running the sfc /scannow
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etaf   (Wayne) etaf is offline
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25-Aug-2012, 09:50 AM #12
i would have 6 dvd available (i think it makes 5 dvds)
and make the recovery dvds
see here
http://support.acer.com/acerpanam/de...360faq67.shtml
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25-Aug-2012, 09:52 AM #13
The sfc /scannow didn't find any "integrity violations".
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etaf   (Wayne) etaf is offline
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25-Aug-2012, 10:00 AM #14
What firewall / security suite or anti-virus do you currently have on the PC - or you have ever had on the PC in the past - any trial ware - like Norton, Mcafee , AVG etc

acers often come with mcafee - lets remove mcafee - i have seen a example where the firewall has caused this type of issue


Mcafee Removal Tool
http://service.mcafee.com/FAQDocument.aspx?id=TS101331

http://majorgeeks.com/McAfee_Consume...ool_d5420.html

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25-Aug-2012, 10:04 AM #15
I have AVG, already uninstalled Mcaffee
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