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Laptop will not shutdown or restart


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Taris's Avatar
Taris Taris is offline
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04-Sep-2012, 05:53 PM #1
Exclamation Laptop will not shutdown or restart
Hi

My Acer Aspire S3-951 laptop has a few shutdown issues. It will not shutdown or restart, without manually holding down the power button. Windows seems to be shutting down, and then the screen goes black but the laptop is still running. Restart does not work unless i've installed something that requires a restart. It will not restart if i choose the option from the shutdown menu. I've tried to update all my drivers and i also updated the BIOS, with no luck. I have also tried to do a clean boot and uninstalling some programs that might be causing this.


TSG SysInfo:
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i5-2467M CPU @ 1.60GHz, Intel64 Family 6 Model 42 Stepping 7
Processor Count: 4
RAM: 3946 Mb
Graphics Card: Intel(R) HD Graphics 3000, 1845 Mb
Hard Drives: C: Total - 289642 MB, Free - 16710 MB;
Motherboard: Acer, Aspire S3
Antivirus: avast! Antivirus, Updated and Enabled


Any suggestions? And thanks for your help in advance.
Taris's Avatar
Taris Taris is offline
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09-Sep-2012, 04:50 PM #2
Bump bump
lunarlander's Avatar
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09-Sep-2012, 08:14 PM #3
Check your Control Panel > Power Option.

For your chosen power setting, click 'Change Plan setting'. Then click 'Change advanced power setting'.
Taris's Avatar
Taris Taris is offline
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12-Sep-2012, 03:44 PM #4
Yeah i've checked that,l and everything seems to be in order there. Or is there something special options i should double check? Any other suggestion?
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12-Sep-2012, 04:11 PM #5
try this,remove battery and power cable then hold the start button down for 20 seconds, reconnect battery and cable and restart into SAFE MODE,when safe mode is fully loaded click on the start button select restart.any change.
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acer s3, laptop, shutdown

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