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Choppy Video


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jbmcclung's Avatar
jbmcclung jbmcclung is offline
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05-Sep-2012, 04:47 PM #1
Choppy Video
Hi -

I am running windows media center in windows 7 pro. I am getting choppy video sometimes (recorded tv, streaming downloads, and other video files). The problem goes away if I reboot the computer but comes back again the next day or even sooner. I would like a guess as to whether the problem night be my video card, a codec, windows 7 itself or something else.

Thanks.

JackM
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Jbritz22 Jbritz22 is offline
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10-Sep-2012, 11:52 AM #2
Post your system specs. Also are the video files HD?
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10-Sep-2012, 01:18 PM #3
Please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread.
Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
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11-Sep-2012, 02:27 PM #4
Hi -

Here is my system spec info.

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Professional, Service Pack 1, 64 bit
Processor: Intel(R) Pentium(R) D CPU 3.00GHz, Intel64 Family 15 Model 6 Stepping 5
Processor Count: 2
RAM: 5118 Mb
Graphics Card: NVIDIA GeForce GTX 550 Ti, 1023 Mb
Hard Drives: C: Total - 108454 MB, Free - 40708 MB; F: Total - 917335 MB, Free - 740445 MB; H: Total - 990389 MB, Free - 321475 MB; K: Total - 130018 MB, Free - 39890 MB;
Motherboard: XFX, XFX Nforce 680i LT
Antivirus: Microsoft Security Essentials, Updated and Enabled

Also - the video files are HD.

JackM
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11-Sep-2012, 02:35 PM #5
Does that mean Videos on say DVD being played also choppy?
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11-Sep-2012, 10:37 PM #6
Hi -

Recorded TV and live TV and Netflix movie downloads are all that I have observed so far.

JackM
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12-Sep-2012, 10:07 AM #7
Hi -

I just checked a DVD movie and it was also choppy.

JackM
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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12-Sep-2012, 11:55 PM #8
Download and save and then install the free version of

Malwarebytes Anti-Malware 1.65.0.1400

SUPERAntiSpyware 5.5.0.1016

Make sure to update their definition files during the install process.

Make sure to uncheck and decline to install any extras, such as toolbars and homepages, they may offer.

Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.

After they're installed and updated, restart the computer.

Run a QUICK scan with each of them.

When each scan is finished, select and remove EVERYTHING they found.

Restart the computer, if prompted to, so the removal process can finish.

Note: DON'T use the computer while each scan is in progress.

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Click Start - Run, then type in

%temp% (% is the percentage symbol on the number 5 key)

and then click OK.

Once that temp folder appears and you can view its contents, select and delete EVERYTHING that's inside it.

If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

After it's done, restart the computer.

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dvk01   (Derek) dvk01 is offline dvk01 is authorized to help remove malware.
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13-Sep-2012, 08:24 AM #9
try this

http://winhlp.com/node/10

select option 1 quick fix & report back
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13-Sep-2012, 11:24 PM #10
Is this a laptop or a brand name PC? I'm asking because laptops and some of the larger PC makers have a hidden recovery partition that can be used to recover from a fatal failure.
There has been a problem with some of these computers having choppy video caused by the system writing data to the recovery partition. I would look at my manufacturers website and do a search for choppy video. You may find a patch that will solve the problem for you.

One request, please let us know what you determined was the cause and how you resolved it. Thank you
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29-Sep-2012, 01:06 PM #11
Hi -

Running Malwarebytes and Superantisyware seemed to make things better, but the problem still pops up. Note that a computer reboot always works.

JackM
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flavallee   (Frank) flavallee is online now flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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29-Sep-2012, 01:38 PM #12
A simple reboot/restart can refresh things and resolve a number of issues.

That's why I recommend doing it once a day if you leave your computer on 24/7.

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