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Emachine ET-1331g-05w Factory Reset Error


ddedrickson's Avatar
ddedrickson ddedrickson is offline
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06-Oct-2012, 08:23 PM #1
Emachine ET-1331g-05w Factory Reset Error
Hey Guys,

I am hoping you can help me out. Recently I got malware on my computer and it has been reeking havoc! I got my ET1331g-05w from Walmart about 2 years ago, and it did not come with a boot disk out of the box (Had a chance to make one then but didn't...) I have backed up all my files and have been trying to do a Factory Reset but can't seem to get it to work. The Malware has made it so I cannot do a System Restore to an earlier date...

When I try to use the Emachine Recovery Management tools, the second I hit the "Completely Restore System to Factory Default" button I get a pop-up stating "Hard drive configuration is not set to the factory default. Restore aborted"...

When I try rebooting and hit Alt + F10 at the Manufacturers Logo it starts loading the System Recovery Tool, but stops and gives an error message stating "Napp_KM: napp7.exe error" and has error code: 0X 10054162 and prompts me to Abort...

I can't seem to find a boot-able Emachine Windows 7 downloadable disk anywhere. I should note the computer is for the most part fully functional but slower than snot, and video game and video playback has become very choppy if not usable at all!

I really don't want to go spend $100-$200 to get a new copy of Windows 7, I just want to get this dang thing reset to Factory Configuration.

Any and ALL help is greatly appreciated!
ddedrickson's Avatar
ddedrickson ddedrickson is offline
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Experience: Beginner
06-Oct-2012, 08:51 PM #2
Just an update, I did find a way to purchase a recovery disk from, all you need to do is go to the link below and enter you SNID. The cost is $20.00, so I am hoping you guys have another solution.

Web Address:

Please let me know if you have other solutions, or I will just purchase a copy next week.

Thank you
DoubleHelix's Avatar
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06-Oct-2012, 11:07 PM #3
Buy the disks. Reinstall.
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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07-Oct-2012, 10:53 AM #4
You're lucky the recovery disc kit for that eMachines desktop is available for purchase, and for only $20.00.

If the hard drive fails and needs to be replaced, you'll need it to get that desktop going again.

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