Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows 7 Windows 7
Search Search
Search for:
Tech Support Guy > > >

Extraction Failed: File is corrupt


(!)

NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 01:05 AM #1
Extraction Failed: File is corrupt
I'm trying to re-install my firefox browser, but every time I try to run the executable file it loads to 4% then closes.
It gives me a window that says...
Extraction Failed
File is corrupt

I'm also trying to update my drivers. But every time I run my graphics driver installation file it tries to "verify installation" then I get the following window...
NSIS Error
Installer Integrity check has failed. Common causes include incomplete download and damaged media. Contact the installer's author to obtain a new copy.
More Information at:
http://nsis.sf.net/NSIS_Error

I also tried to download the files via Internet Explorer and it said the files were "reported as unsafe".
And I did download them from the official websites.

I tried every thing on the NSIS_Error page including
- System File Check command
- Check Disk command
- Clearing both browser caches
- Re-downloading both files
- Getting new copies of both files.
And I still got these errors.

My TSG log is as follows
Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD E-300 APU with Radeon(tm) HD Graphics, AMD64 Family 20 Model 2 Stepping 0
Processor Count: 2
RAM: 1642 Mb
Graphics Card: AMD Radeon HD 6310 Graphics, 384 Mb
Hard Drives: C: Total - 281130 MB, Free - 223753 MB; D: Total - 19849 MB, Free - 2154 MB; E: Total - 4055 MB, Free - 4045 MB;
Motherboard: Hewlett-Packard, 3577
Antivirus: Microsoft Security Essentials, Updated and Enabled

Last edited by NetteChocolate; 09-Dec-2012 at 01:10 AM.. Reason: Style
dai's Avatar
dai dai is offline
Member with 11,195 posts.
 
Join Date: Mar 2003
Location: west australia
09-Dec-2012, 06:55 AM #2
try d/loading firefox from here

http://download.cnet.com/mozilla-firefox/

and see if it comes up corrupted or listed unsafe
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 10:12 AM #3
Yes,that download also came up as corrupted.
dai's Avatar
dai dai is offline
Member with 11,195 posts.
 
Join Date: Mar 2003
Location: west australia
09-Dec-2012, 10:47 AM #4
open the command promnt,by right clicking on it and choose run as admin

in the box type

ping www.cnet.com

and see in the result if anything is lost
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 11:05 AM #5
Nothing was lost.
dai's Avatar
dai dai is offline
Member with 11,195 posts.
 
Join Date: Mar 2003
Location: west australia
09-Dec-2012, 12:20 PM #6
check for a firmware update for your router
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 12:52 PM #7
The firmware is up to date
dai's Avatar
dai dai is offline
Member with 11,195 posts.
 
Join Date: Mar 2003
Location: west australia
09-Dec-2012, 01:06 PM #8
check to see if the computer is infected
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 02:13 PM #9
I scanned my computer with both Anti-Malware Bytes and Microsoft Security Essentials,both programs found 0 threats.
dai's Avatar
dai dai is offline
Member with 11,195 posts.
 
Join Date: Mar 2003
Location: west australia
09-Dec-2012, 03:08 PM #10
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 05:30 PM #11
I tried that on my graphic driver installation file. It got past the "verifying installer" stage but I got the following window when it tried to extract a file
Catalyst
Error decompressing data! Corrupted installer?
When I tried that method on the firefox installation file,I got the same error message window as before, but it got to 30% instead of 4%.

Last edited by NetteChocolate; 09-Dec-2012 at 06:19 PM.. Reason: more info
lunarlander's Avatar
Computer Specs
Member with 5,506 posts.
 
Join Date: Sep 2007
09-Dec-2012, 07:36 PM #12
It could be a RAM problem. Try removing 1 stick of ram at a time and try the install.
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 07:57 PM #13
I'm not really confident with opening up my laptop and trying to take things out. Is there another thing I could check for instead?
TerryNet's Avatar
Computer Specs
Moderator with 65,243 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
09-Dec-2012, 07:58 PM #14
Use another computer to download your network driver and see if that doesn't make a difference after copying it over and installing it. Also ...

TCP/IP stack repair options for use with Vista or 7 or 8.

Start - All Programs - Accessories and right click on Command Prompt, select "Run as Administrator" to open a command prompt.

Reset WINSOCK entries to installation defaults: netsh winsock reset catalog

Reset IPv4 TCP/IP stack to installation defaults. netsh int ipv4 reset reset.log

Reset IPv6 TCP/IP stack to installation defaults. netsh int ipv6 reset reset.log

Reboot the machine.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
NetteChocolate's Avatar
NetteChocolate NetteChocolate is offline
Computer Specs
Member with 15 posts.
THREAD STARTER
 
Join Date: Aug 2012
Experience: Beginner
09-Dec-2012, 08:40 PM #15
My other computer uses completely different hardware, and the resetting to defaults didn't work.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑