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Cursor keeps spinning in Microsoft Word


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Jheran's Avatar
Jheran Jheran is offline
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Join Date: Mar 2013
07-Mar-2013, 11:54 AM #1
Cursor keeps spinning in Microsoft Word
Copied from an old post:

This has proven to work for me, but the very fist thing I would recommend would be to try changing the driver of your default printer. You can easily do this though the "advanced" tab in the printer's properties. Try to find a VXL driver or PCL 5e or 6 driver. Stay away from Post Script drivers for this as those generally cause issues on their own.

Cursor keeps spinning in Word Document
My user expeirence cursor in Word document keeps spinning in circle. It only happens in Word, not in Excel or PPT. I have tried the the troubleshooting below:

Delete the Word Data registry key

1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
Word 2007:
HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Data
1. Click Data, and then click Export on the File menu.
2. Name the file Wddata.reg, and then save the file to the desktop.
3. Click Delete on the Edit menu, and then click Yes.
4. Exit Registry Editor.
5. Start Word.
If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Data registry key. You may have to change several settings to restore your favorite options in Word.

To restore the original Word Data registry key, follow these steps:
1. Exit all Office programs.
2. Double-click the Wddata.reg icon on the desktop.
3. Click Yes, and then click OK.


Delete the Word Options registry key

1. Exit all Office programs.
2. Click Start, click Run, type regedit, and then click OK.
3. Locate the following registry subkey, as appropriate for the version of Word that you are running:
Word 2007:
HKEY_CURRENT_USER\Software\Microsoft\ Office\12.0\Word\Options
1. Click Options, and then click Export on the File menu.
2. Name the file Wdoptn.reg, and then save the file to the desktop.
3. Click Delete on the Edit menu, and then click Yes.
4. Exit Registry Editor.
5. Start Word.
If Word starts and works correctly, you have resolved the problem. The problem was a damaged Word Options registry key. You may have to change several settings to restore your favorite options in Word.

To restore the original Word Options registry key, follow these steps:
1. Exit all Office programs.
2. Double-click the Wdoptn.reg icon on your desktop.
3. Click Yes, and then click OK.



Rename the Normal.dot or Normal.dotm global template file

Important When you rename the global template file, several options are reset to their default settings. The options that are reset include custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you do not delete the global template file.

1. Exit all Office programs.
2. Click Start, click Run, type cmd, and then click OK.
3. Type the following command, as appropriate for the version of Word that you are running, and then press ENTER:
Word 2007:
Windows XP: ren %userprofile%\Application Data\Microsoft\Templates\Normal.dotm OldNormal.dotm

Windows Vista or Windows 7: ren %userprofile%\AppData\Roaming\Microsoft\Templates\Normal.dotm OldNormal.dotm
1. Type exit, and then press ENTER.
2. Start Word.

To restore the original global template file, follow these steps:
1. Exit all Office programs.
2. Click Start, click Run, type cmd, and then click OK.
3. Type the following command, as appropriate for the version of Word that you are running, and then press ENTER:
Word 2007:
ren %userprofile%\Application Data\Microsoft\Templates\OldNormal.dotm Normal.dotm
1. Type exit, and then press ENTER.
2. Start Word.


However, it all didn't work. I have manage to find one workaround - that is to switch the default printer to another.

But I need a genuine solution to this. Appreciate your help.

Thank you.
DaveA's Avatar
Computer Specs
Trusted Advisor with 11,078 posts.
 
Join Date: Nov 1999
Location: Renton, Washington
Experience: Advanced
07-Mar-2013, 12:24 PM #2
Please do not use the BIG BOLD lettering, as it is shouting and very hard to read.

It would also help if you were post your system Spec's and what printers (make and model) that you have set up on this machine.
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blue cursor of death, spinning cursor, word 07

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