[labecs]

Hi, again... I don't want to go into the whole story but in short, everything is s low, not responsive, frustrating. I ended up thinking my computer, an almost new HP Pavillion a6554f with a 750GB hd, Intel Core 2 Quad processor q6600, with the maximum memory capacityu,was not good for Windows 7. After all I had clean reinstalled Windows 2 times already and I ran one for repair. So I got a brand new HP Pavillion e9230f with The Works, and guess what.... I've been using it 5 days and I started having problems again. This one came with Win 7 already installed. Win Explorer stops responding all the time. When I try to go to the task manager, the cursor moves, but I can click anywhere on the page and nothing happens. The task manager won't appear, I can't log off, I can't shut down. I have to press escape to get out. And now, I apparently have to stop using Kaspersky Internet Security 2010 because as soon as I install it, it stops responding and I have to force the computer to shut down because nothing will respond. I can go to the task manager window (the blue one), but what I said above happens. So I uninstall Kaspersky and then things work, but I have no protection. Is it Windows 7? Is it worst than everything before it? I actually miss Vista! I never had these problems and it's cost me a fortune already with buying updated versions of every program I have! I have spent three weeks already trying to deal with it in 3 different computers... I had already replaced another computer and got one with W7 preinstalled (that one is working so far, though it's only used to surf the web and write emails and documents)

Can somebody tell me if there is something I can do short of trying to sell the machine and save up to buy a Mac, after being a PC lover and defender for 15 years!

Would it help to get a hijack this log for you guys to check and see if something is messing everything up? It is a brand new out of the box computer, and first thing I did was install Kasperky, so I don't know how I could have gotten infected. Please, somebody help!

[telecom69]

I think a lot of the problem is that you are not yet used to windows 7,are you saying it works ok without Kaspersky installed? if so, then leave it off, and install something like Avast as an anti virus program and Comodo as a firewall both of these are free and work very well for thousands of members on this site ....

[labecs]

Thank you for your response... don't misunderstand me, when it works, I love Win 7, it's just that it's been a pain with Windows Explorer crashing every few minutes, not being able to use the task manager to end things when I get stuck and having to reboot. Kaspersky is working fine in another computer, and it was working fine here until today. I'll talk to them tomorrow to see if there's a fix on their side. My frustration comes not from not being used to W7, but that it just creates havoc with my systems. In my first computer, it totally disabled the USB ports after the upgrade. I had to clean install. Then all the programs, including Word 2007 were dreadfully slow, and Win Explorer kept freezing. I did another clean install. Same problem. Got a new computer. Now it's the WExplorer thing and the task manager thing. Takes a while for it to detect any device I connect to the USB ports. Every time I insert a flash drive, I have to wait for it to "install the drivers". Every time. My other computer, same thing: no USB ports after upgrade, did a clean install, computer kept crashing, freezing.... got a new one. Yeah, I guess I could get a new Antivirus, but I'm detecting a pattern. I'm not a computer genie but I have been working with computers for 13 years every day, since the first version of Windows, and I've never had this kind of ongoing problem. I'm not a gamer, I just use simple sound editing programs, Paint Pro, Dreamweaver, Word.

I'm just wondering if there are tweaks that people like you that really know computers do to make it work well, but for someone that is just getting it out of the box and installing simple programs, it's been a nightmare so far. Just check how many threads I've started looking for solutions.

By the way, can I have Avast antivirus and Comodo antivirus + firewall together, or is there just a comodo firewall somewhere?

[telecom69]

Last question first,yes you can have just the firewall from Comodo if you click here and scroll down just a little it gives you the option http://personalfirewall.comodo.com/d..._firewall.html

Im no advanced expert on computers,Im just like lots of the long time members on here that have learned a lot over the years and hopefully we can pass that knowledge on .....I don't have windows 7 so know nothing about it,except that most of the reports Ive read about it are good ones .....

Was wondering if you are the sole user of the computer ? other accounts might be causing problems perhaps ....

You might of course possibly have some sort of virus/malware that is causing your problem and posting a hijackthis log would enable someone qualified to sort it out,but if you decide that dont post it in this forum as it won't get seen by by the people who sort these logs,post it in the Malware forum ....

[aka Brett]

you may be downloading some bad software without knowing it.
I was having problems as well...the cause my java was outdated..I was getting hit by a website somewhere.
I installed 7 got all my windows updates put on antivirus protection went and got my usual applications....machine was working great,,so at that point I used the built in tools to create a system image...thus for setting up 7 again in the future, it would be just how I want it.
Well a few days pass, I start having problems not as bad as yours...but apps stop responding briefly and the machine is lagging in general...before that was running like a rocket as i dont have the usual unnneededs running.....I reformat using my image...all is well.....several days later the same happens again.
I have kaspersky..the scan is clean...however i decide to use the vulnderability checker with kaspersky..it says my java is outdated....i wasnt going to consider it to be the problem....but said what the heck would go update it...that turned out to be a mild nightmare,,that actually crippled my kaspersky which needed a repair run.

Although my scan was clean.......I had an unwanted on my machine...after finally getting java uninstalled....{it kept reinstalling itself}..so I manually started to delete files....I then managed to have a javaless machine...it ran fine again..I then went to put on the latest version and crossed fingers..all is well

My setup with kaspersky is windows firewall off,windows defender off...I let the kaspersky security suite handle all security.. all is fine.

In your case since the machine is still new you dont have anything to lose by a fresh start....reformat.......the first place you go is to windows updates...no where else..get your machine fully patched from the security holes...do all your reboots as needed etc.

Next put on kaspersky...run the scanner to check for vulnerable software ...go update the software straight from the vendors sites.

Now we have a machine that is fully patched regarding the preloaded software....use the machine a while before getting anymore software.

If all is well...go get your applications that are common and know to be good....yahoo, adobe reader,etc

use the machine for a while if all is well.........start installing the rest of your software an application or 2 at a time....You will have a better chance this way of finding the software that is causing grief.

If you run into the problem start uninstalling the last couple apps....this will affirm the offending software.

You are installing something conflicting with kaspersky or are getting maleware somewhere IMO.

Your machine didnt come with nortons preinstalled did it?

[fairnooks]

I had a similar system, an a6567c, that never stopped hurling with 7 on it and I'm pretty sure that the chipset drivers were responsible since I subsequently installed XP on it and it has run perfect ever since.

Other problems aren't precluded of course but in my experience there is definitely something going on with 7 and that range of HP systems, at least in some cases, and I don't know how widespread it might be but I did dig up one instace for a mobile HP chipset inconsistency that HP said could lead to complete I/O failure and loss of drive integrity (and of course loss of data), which is what occured on my HP desktop system so...I'm at least one who is very wary of 7 and HP together in the same sentence.

[labecs]

Wow... it's good to know I'm not going crazy. I'll run the comp with Avast or AVG for now, and see if that helps. Then it would know it's Kaspersky. The HP did have Norton preinstalled but I believe I uninstalled everything. If it doesn't get better, I'll do the reformat the way you recommend and see what happens. I'll keep you posted.

[valis]

Originally Posted by fairnooks

...I'm at least one who is very wary of 7 and HP together in the same sentence.

I've had windows 7 on several hp's in my house since the first beta test came out, and have upgraded them with each new build. Never had a single problem, and the main rig is about 5 or 6 years old. I've got it on my hp at work and on my dell at work, and the dell is an old GX160; again, no issues.

I'd check the event log and see what's being written there when something like explorer crashes. At this stage we don't even know if it's hardware or software, just that some stuff is cratering.

[aka Brett]

Something i read that i didnt see the first time regarding the usb port trouble.
I had a similar problem with xp on a dell....I was saving the drivers to a thumbdrive and installing them from there after a reinstall of the os...this is what had caused my problem as windows was doing its thing when i pushed in the thumb it installed the wrong drivers.......I found the cause by mistake...I had the drivers in the root of my thumbdrive..therefore were easy to find...I also had them on anther partiton but buried somewhat....I was doing another reinstall to start over and looked for my thumb drive for a couple minutes..I couldnt find it so said i will dig them up on the other partition........Bingo...worked like a charm....no yellow marks and the usb ports worked like a charm rather than throw a fit everytime i plugged in something.

It may not be what is happening to you but it is more than likely along the same lines

[TerryNet]

I know that assuming can get a person in trouble; nevertheless, I always assume that a new Windows computer comes with a security suite pre-installed by the friendly manufacturer. With HP I would guess Norton or maybe McAfee.

So, are you sure there is no such beast on your machine? If there is it could explain a lot of the problems you experience when you install a second one.

[fairnooks]

and the main rig is about 5 or 6 years old. I've got it on my hp at work and on my dell at work, and the dell is an old GX160; again, no issues

Age was not in question, in fact the older (to a certain limit of course) the better they perform with 7 instead of Vista. We're mostly in the Q6600 range of HPs here with certain Intel chipsets, the G33 set I want to say in my case but I don't remember for sure any longer. In any case, about 2 years old. The HP warning paper I found about chipset I/O corruption was for the Mobile chipset series which appear to be closely related at least as far as labeling goes; GL40, GS45, GM45, etc. and the South bridge is the same (ICH9).

The OP had those same classic signs of general malaise, that if not malware related, would lead one to think hardware, especially RAM-related, and only for sure in the case of the first system mentioned that absolutely could not deal with 7 which is almost identical to mine given the description. Probably won't be able to test for collaborative evidence however since it sounds like the system went bye bye? Mine wasn't even designed to run XP, had to go nook and cranny searching to find drivers, but Vista was showing the same signs of flakeyness, though far less pronounced, while XP has been an absolute champ so I know it wasn't hardware and leaves precious little else that it could be but I don't have enough similar systems to test for sure.

[valis]

Yeah, a lot depends on what chipset you are running. Quite frankly I was surprised that 7 works so well on my old HP; it actually runs better than on a newer dell. Granted, I had to get a video card, but that's it. 10 bucks and done.

[Snagglegaster]

I'd also assume most Win7 problems are more likely to be Malware related than problems with the OS or the hardware, but I did read an interesting article the other day about widespread probllems with HP's Elite series (e9150t, e9180f, e9180t, m9600t and m9650f) which appear to be motherboard related: http://blogs.zdnet.com/hardware/?p=6174

[aka Brett]

It appears as if hp needs to come up with some patches for their drivers....7 has been floating around for many many months now...
Perhaps hp thought microsoft would create the proper drivers...It does install on may systems without any driver hunting needed at all.

With intel based systems you can get excellent support through email by being nice...listing all hardware etc and responding back with everything asked for...they arent obligated to help as its not a warrenty issue...there main focus through support is to find the exact cause as they are eager to take care of bugs...a fresh install is a prime guinea pig so the effort by them will be strong to correct the cause....they have an arsenal of alternate drivers to alot of hardware

[valis]

Originally Posted by Snagglegaster

I'd also assume most Win7 problems are more likely to be Malware related than problems with the OS or the hardware, but I did read an interesting article the other day about widespread probllems with HP's Elite series (e9150t, e9180f, e9180t, m9600t and m9650f) which appear to be motherboard related: http://blogs.zdnet.com/hardware/?p=6174

nice find, snaggle......

what's odd is that we operate in an HP environment at work; about 3 years ago we switched from dell, so we still have a slew of them in circulation (run a 5 year ILM), and I've put 7 on probably 5 or 6 different models of HP (none that you listed, however; the newest one being the 6320 lappy, my rig is a 57something) and my own old xp rig, a 610n, I think, and I know that's running the callistoga chipset, and have had nada in the way of issues except for sound and vid cards, which is to be expected in 5 year old machines.

Hell, 7 even picked up our HP 4000 laserjet, and I know that's at LEAST 10 years old.....

weird.

But again, thanks for the find, I'll pass that along to our procurement people and let them know to steer clear of those rigs.