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Windows 7 BSOD on boot


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greej003's Avatar
greej003 greej003 is offline
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24-Dec-2009, 09:29 AM #1
Windows 7 BSOD on boot
Hi,

The netbook in question is an Acer Aspire One running Windows 7 Starter. It has only Norton 360 and Office 2007 installed besides the pre-installed stuff. Whilst trying (and failing) to connect it to the home network of XP Pro machines, the netbook blue-screened, giving an error message that does not stay long enough for one to read it! It goes something along the lines of: Driver...not less or equal, the usual hardware/software bit, then a filename: something.sys, then a bit about crash dump and dumping the physical memory to disk. The machine then reboots itself, and just before the desktop screen appears (no logon screen as only one user), it blue screens again and reboots. Any ideas?

Also, Norton and Office were installed at the shop, since the first time round the netbook bluescreened and went back to be replaced and everything reinstalled!

Apologies for this post, I know its a little woolly and vague, but any help would be greatly appreciated,

greej003
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24-Dec-2009, 11:53 AM #2
I suspect Norton 360 may be a bit much for a netbook, and would remove it for something simpler such as the free version of Avast.

Anyway, if you can boot, let me have a look at the BSODs

1 > create a new folder on the desktop and call it "dumpcheck" or whatever you like
2 > navigate to c:\windows\minidump and copy the last few minidump files to that folder. *this assumes 'c' is your boot drive, if it is not, subsitute accordingly
3 > close the folder and right click on it and select Send to Compressed (zipped) Folder.
4 > use the "manage attachments" in the "advanced" reply window to upload that zip file here as an attachment.


If you do not see any minidumps, be sure you are not using any cache cleaner such as CCleaner. Also run sysdm.cpl and select Advanced > Startup and Recovery. Make sure "small memory dump" is the one chosen under "write debugging information" and the location should be %systemroot%\minidump

By the way you can uncheck "automatically restart" either in the above properties, or from the F8 Advanced Boot Options menu.
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24-Dec-2009, 11:53 AM #3
go to C:\Windows\Minidump
Copy the .dmp files in there and zip them up, attach the zip file in your next post using the "Go Advanced" button, then click the paper clip icon to browse and attach the zip, then hit the upload button.

.
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greej003 greej003 is offline
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28-Dec-2009, 05:36 AM #4
Thanks so much for the replies, I suspect indeed that Norton is too much for it and has confused it. Its a pity the salesmen in these stores don't actually know what they're talking about!

I did try again, and it wouldn't boot at all, so it has now gone back to the store for a refund. Thanks anyway guys,

greej003
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Tags
blue screen of death, crash dump, netbook, reboot, windows 7 starter

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