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Pre-Boot System Assessment Build


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littledhampir's Avatar
littledhampir littledhampir is offline
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29-Mar-2010, 03:40 PM #1
Pre-Boot System Assessment Build
My friend has a Dell Inspiron that runs with Windows 7. She just tried to get on her computer but when she turned it on she got a Pre-Boot System Assessment Build message. She let it run and it said no hard drive is detected. Her laptop is fairly new, she's only had it since Christmas of '09. What can she do to get her computer working again? She has no experience in computers, but I have a little so I could talk her through simple things
Mumbodog's Avatar
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29-Mar-2010, 05:09 PM #2
If she has a warranty, call Dell.

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joeten's Avatar
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29-Mar-2010, 05:15 PM #3
Hi and welcome to TSG if this is still under warranty then get in touch with dell and let them fix it the hard drive may have died
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30-Mar-2010, 05:12 AM #4
For whatever reason, her laptop is no longer recognising her hard drive as being able to boot.

If she does not have a backup of her important files, now would be an excellent time to do one. Download Puppy Linux (http://puppylinux.org/main/index.php...ad%20Puppy.htm), and burn the image to a CD. Restart your computer, and set it to boot from CD first (it should say something like "Press <F2> to enter Setup" when you first switch on your computer). Put the CD in the drive and let it run.

From here you can copy your files to a USB drive or another computer on your network. Let us know how this goes.
Mumbodog's Avatar
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30-Mar-2010, 10:02 AM #5
Quote:
it said no hard drive is detected
techkid, worth a try, but the bios is not detecting a hard drive.

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joeten's Avatar
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30-Mar-2010, 12:57 PM #6
Yup my thoughts to Mumbodog
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techkid   (David) techkid is offline techkid has a Profile Picture
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31-Mar-2010, 03:55 AM #7
Ah. My mistake, must have missed that... .

You never know your luck, though.
joeten's Avatar
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31-Mar-2010, 07:52 AM #8
Your right about that with computers you never know anything except given the chance they mess with your head lol
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preachp preachp is offline
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31-Mar-2010, 09:04 AM #9
Hi littledhampir,

HAve you checked to see if the HDD is plugged into the connector? Most laptops have an acsess hatch on hte bottom to get to the hdd. Also if that ain't it call Dell. Actually if you are uncomfortable with that call Dell.
Good luck
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