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Solved: Laptop freezes after being idle


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david0491's Avatar
david0491 david0491 is offline
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11-Jun-2010, 10:02 PM #1
Solved: Laptop freezes after being idle
This problem just started a couple of days ago. After about 5 minutes of doing nothing on my PC (downloading files counts as "nothing") it locks up at where ever it was at the time. The mouse is movable but has the "loading" icon going and nothing is click-able--even the clock freezes.
The only recent changes I have made were on the 9th (right around when this started) when I installed a huge Windows update including security, office, and .NET framework updates, and I also updated DivX, which I have since uninstalled out of suspicion of being the problem.
I have tried changing the idle settings to always being off, which didn't help, and I don't use a screensaver. I have selective startup going with only microsoft services and a couple I trust (AVG, iPod, NVIDIA, and Steam). Also, attempting to system restore back to before the big Windows update failed due to a "Data is Invalid" error. I also doubt that overheating is the cause seeing as how the the processor use is at about 14% when it freezes.
I am confident that I don't have a virus and would appreciate any help, because trying to download a 10gb game client with slow internet is usually best done overnight.
I am running Windows 7.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:47:47 PM, on 6/11/2010
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msi.com.tw
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.msi.com.tw
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.msi.com.tw
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=207.249.174.3:80
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O1 - Hosts: ::1 localhost
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - D:\Program Files\AVG\AVG9\avgssie.dll
O2 - BHO: NCO 2.0 IE BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - (no file)
O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O3 - Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - (no file)
O3 - Toolbar: AVG Security Toolbar - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O4 - HKLM\..\Run: [DivXUpdate] "C:\Program Files\DivX\DivX Update\DivXUpdate.exe" /CHECKNOW
O4 - HKCU\..\Run: [Google Update] "C:\Users\David\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [Sidebar] C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - Startup: Pandora.lnk = C:\Program Files\Pandora\Pandora.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O13 - Gopher Prefix:
O15 - Trusted Zone: http://asia.msi.com.tw
O15 - Trusted Zone: http://global.msi.com.tw
O15 - Trusted Zone: http://www.msi.com.tw
O15 - Trusted Zone: http://rms.ais.msu.edu
O16 - DPF: {41F841C1-AE16-11D5-8817-0050DA6EF5E5} (FarPoint Spread 6.0) - https://rms.ais.msu.edu/Includes/Gri...e/SPR32X35.cab
O16 - DPF: {8167C273-DF59-4416-B647-C8BB2C7EE83E} (WebSDev Control) - http://liveupdate.msi.com.tw/autobio...ne/install.cab
O16 - DPF: {C345E174-3E87-4F41-A01C-B066A90A49B4} (WRC Class) - http://trial.trymicrosoftoffice.com/...soft/wrc32.ocx
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - D:\Program Files\AVG\AVG9\Toolbar\IEToolbar.dll
O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - D:\Program Files\AVG\AVG9\avgpp.dll
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\SKYPE4~1.DLL
O20 - AppInit_DLLs: C:\Windows\system32\nvinit.dll,avgrsstx.dll
O23 - Service: AVG WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - D:\Program Files\AVG\AVG9\avgwdsvc.exe
O23 - Service: AVGIDSWatcher - AVG - C:\Program Files\AVG\AVG8\IdentityProtection\agent\Bin\AVGIDSWatcher.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\Windows\system32\nvvsvc.exe
O23 - Service: Steam Client Service - Valve Corporation - C:\Program Files\Common Files\Steam\SteamService.exe

--
End of file - 5136 bytes
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TheShooter93   (Cody) TheShooter93 is offline TheShooter93 has a Profile Picture
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11-Jun-2010, 10:05 PM #2
Does this happen if you're not downloading anything?
david0491's Avatar
david0491 david0491 is offline
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11-Jun-2010, 10:32 PM #3
Yes it does, i've tested it. After about 6 minutes it happens. It lets me click around for a short time with just (Not Responding) programs while slowly becomes totally frozen.

It didn't do it the other day though when I was watching a movie and doing nothing else for 2 hours straight.
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david0491 david0491 is offline
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14-Jun-2010, 09:10 PM #4
Okay, so I was working on fixing this problem a little more today. I tried that long process of only using half of the startup services, seeing if the problem persists, and continuing to use half until you isolate the defective service. I do know that this problem is from services, because my computer ran all night in safe mode, and it also ran when I turned all services off.

The problem gets complicated though. As the computer still froze as I eliminated more and more "good" services from the list, I managed to get it down to about 18 services, one of which was supposedly causing the problem. But then I tried something else--I enabled all services except those 18, and guess what. Yep, it still froze. I feel like I'm on a wild goose chase with this process, can anyone point me in the right direction?
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david0491 david0491 is offline
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16-Jun-2010, 08:35 PM #5
desperate bump
david0491's Avatar
david0491 david0491 is offline
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18-Jun-2010, 06:26 PM #6
If anyone was following this, I just reinstalled windows because it started freezing even when not idle. Luckily the problem is fixed now.
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TheShooter93   (Cody) TheShooter93 is offline TheShooter93 has a Profile Picture
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Member with 9,620 posts.
 
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Location: Orlando, Florida
Experience: Advanced
18-Jun-2010, 06:28 PM #7
Glad your problem was fixed. I have been following but I ran out of ideas eons ago. Just followed in case I could submit any useful information. Again, congrats on the fixed issue.
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