Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows 7 Windows 7
Search Search
Search for:
Tech Support Guy > > >

Solved: Can't access Documents & Settings Folder


(!)

bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
29-Aug-2010, 06:27 PM #1
Solved: Can't access Documents & Settings Folder
I'm new to windows 7 and having a hard time navigating the file structure. When I try to open documents and settings, access is denied. Under libraries-documents there is a folder named My Videos.....access is denied to that one as well. How do I get access. I'm the only user and an administrator. Why can't I see what's in these folders? Thanks.
Phantom010's Avatar
Phantom010 has a Photo Album
Computer Specs
Trusted Advisor with 31,676 posts.
 
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
29-Aug-2010, 06:38 PM #2
TerryNet's Avatar
Computer Specs
Moderator with 63,945 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
29-Aug-2010, 07:19 PM #3
In Windows Vista and 7 Documents and Settings and other "legacy folders" are Junction points, included only so that older applications can find the equivalent Vista/7 folders.

As an example XP's C:\Documents and Settings is now C:\Users, but a whole lot of applications are going to be looking for Documents and Settings.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
31-Aug-2010, 02:34 AM #4
Thank you Phantom.....it worked like a charm. No more of those annoying 'can't access' messages.
Phantom010's Avatar
Phantom010 has a Photo Album
Computer Specs
Trusted Advisor with 31,676 posts.
 
Join Date: Mar 2009
Location: Cyberspace
Experience: Advanced
31-Aug-2010, 09:33 AM #5
You're welcome!
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
31-Aug-2010, 01:16 PM #6
I spoke too soon. I thought I had taken ownership of my folders but when I tried to open My Videos, I was locked out. I did the ownership sequence again and I am the owner of the file but still no access. So I disabled UAC and got access only to find an empty folder. All of my mpgs and avi files are missing.
Can these files be restored? Are they hidden? I'm heartsick.
TerryNet's Avatar
Computer Specs
Moderator with 63,945 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
31-Aug-2010, 02:48 PM #7
Are you saying that in the Videos library one of the locations is "My Videos" (C:\Users\<account>\Videos) and you can't get into it?

Or are you still fiddling with the "My Videos" Junction point in the Documents library?
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
31-Aug-2010, 03:52 PM #8
My old pc had a small hard drive so I stored all my videos on a very large external drive. My new pc has a TB hard drive so I decided to move them to My Documents so Carbonite and Roll Back would be able to replace them in case a calamity should occur. Last night, I moved all the files to Users/Bonnie/My Documents/My Videos. I then did a quick reformat of the external drive and backed up Users/Bonnie/My Documents to the external drive as another safety measure. Later, when I checked, the screen showed a message that it was unable to copy My Videos. I tried to open the My Videos folder in Users/Bonnie/My Documents and it was locked again. I unlocked it and found it empty. I ran a search for all mpg and avi files and they're not shown. I'm hoping that Windows 7 has them in a hidden folder somewhere. The alternative is that I messed up big time. Thank you for trying to assist me.
TerryNet's Avatar
Computer Specs
Moderator with 63,945 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
31-Aug-2010, 04:44 PM #9
This is now marked "Solved." Is it? I hope so, 'cause unless your search wasn't looking everywhere about the only hope is that a data recovery program such as Recuva will find at least some on the external drive.

I really don't know what happens when you "unlock" those Junction points and try to use them as regular folders. The "proper" place for videos in Windows 7 (for account "Bonnie") is C:\Users\Bonnie\Videos.
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
31-Aug-2010, 06:49 PM #10
That's my problem....I was treating windows 7 like windows xp. I copied the contents of XPs My Videos to Windows 7 My Videos and they got lost along the way. Thank you for responding.
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
02-Sep-2010, 12:14 AM #11
Thank you for suggesting Recuva.....I went to the website and got shifted to File Scavenger which rang a bell - I bought that program a year ago and forgot about it. It was able to recover many of my lost files. I feel so much better now.
TerryNet's Avatar
Computer Specs
Moderator with 63,945 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
02-Sep-2010, 09:43 AM #12
Glad you were able to get most of your data back.

I hope this doesn't sound too much like lecturing .... You should be more of a skeptic, like me. Don't move important files. Copy them. Then test (samples, not every file) to make sure the copies are OK. Then delete the originals. A little extra work most times, but saves a lot of grief when something goes haywire. And also, try to never get in the position of having only one copy of important data, even for just a moment. Make two copies your minimum, and strive for at least three copies.
bonniew88's Avatar
bonniew88 bonniew88 is offline
Computer Specs
Member with 38 posts.
THREAD STARTER
 
Join Date: Dec 2009
Experience: Advanced
02-Sep-2010, 09:55 AM #13
I appreciate the advice. I was using three external drives to store my music and videos but since carbonite and roll back don't backup external drives, I decided to move the files to my pc's hard drive so they'd be protected. I thought I had it right but I got lost in windows 7's file system. Little by little, I'm learning my way around. An ounce (or two) of prevention is my motto from here on. I'm so grateful for this forum. Thank you.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!




Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools


Similar Threads
Title Thread Starter Forum Replies Last Post
Missing Documents & Settings Folder toscar Windows XP 3 29-Oct-2009 09:04 AM
Opening Document & Settings become slow azilanom Virus & Other Malware Removal 0 13-Feb-2009 10:58 AM
Network Access to documents and settings on xp pro stephenwebb90 Networking 3 01-Aug-2008 05:27 AM
Two Documents & Settings Folders GrGramps Windows XP 4 09-Jun-2007 06:49 AM
Accessing documents and settings folder from an old HD on a new comp??? Abb Windows XP 1 03-May-2006 07:57 AM

WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑