There's no such thing as a stupid question, but they're the easiest to answer.


Windows 7 Windows 7
Search Search
Search for:
Tech Support Guy > > >

Troubleshooting wizard will not work


Bretlynn's Avatar
Bretlynn Bretlynn is offline
Computer Specs
Junior Member with 1 posts.
Join Date: Nov 2010
Experience: Intermediate
25-Nov-2010, 12:50 PM #1
Angry Troubleshooting wizard will not work
Every time I try to troubleshoot ANYTHING, I get an error window saying" An error occurred while troubleshooting. The troubleshooting wizard can't continue.
view details: Package ID: Search Diagnostic
Path: C:\windows\diagnostics\system\search
Error code: 0x80131700
Source: Engine
User: xxxxxx
Context: Elevated
I am using Windows 7.
My computer is an Acer aspire 5538
Can anyone help with my issue?

Last edited by Bretlynn; 25-Nov-2010 at 01:07 PM.. Reason: further informatiom
robes3393's Avatar
robes3393 robes3393 is offline
Computer Specs
Member with 115 posts.
Join Date: Jan 2009
Location: Philly
Experience: Intermediate
25-Nov-2010, 03:03 PM #2
What type of virus protection are you using on your computer?
itsallinthecar's Avatar
itsallinthecar itsallinthecar is offline
Junior Member with 1 posts.
Join Date: Mar 2010
25-Nov-2010, 09:36 PM #3
I'm getting the same error and I'm running Norton anti-virus...
Jack Hackett's Avatar
Member with 1,938 posts.
Join Date: Nov 2006
25-Nov-2010, 09:50 PM #4
Have a read of these articles, they may contain the solution you are looking for

Error code 0x80131700 is usually relevant to the old version of .NET Framework installed on your system. By default, the built-in version of Micorosoft .NET Framework is 3.5.1. You can reinstall Microsoft .NET Framework 3.5 Service Pack 1 through the following steps:

1) Click the Start and type: features in the Search box.
2) Select "Turn Windows Features on or off " and click Enter.
3) Find Microsoft .NET Framework 3.5.1 and uncheck the box.
4) Restart the computer.
5) Repeat the step 1) to step 2.
6) Check the box before Microsoft .NET Framework 3.5.1.
7) Restart the computer.

Or you can download the Microsoft .NET Framework 3.5.1 package and install it.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools

Similar Threads
Title Thread Starter Forum Replies Last Post
Internet explorer will not open when selected pjensen1123 Networking 4 26-Jun-2010 12:04 PM
DVD movie will not work in computer bushpilot223 Multimedia 2 19-Mar-2010 10:09 PM
Screensaver and Sleep mode will not work. RocknRollBlues Windows Vista 0 25-Sep-2009 05:28 PM
XP will not load in any mode Bromasser Windows XP 0 12-Nov-2008 12:43 PM
NTLDR Missing; XP will not reboot, Flashing Cursor in Top Left Corner SOHO VEGAS Windows XP 5 08-Sep-2008 11:38 AM

You Are Using: Server ID
Trusted Website Back to the Top ↑