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Can't access Devices and Printers


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HellsAttack's Avatar
HellsAttack HellsAttack is offline
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01-Feb-2011, 10:44 PM #1
Can't access Devices and Printers
I've got a brand new Asus G53jw-A1. I took some settings from my old Asus m50vm-B1 when I bought it. Now when I try to print, the G53 is using the settings of the m50vm and gives me an error saying it can't find a computer named m50vm-B1.

I'm hooking up the G53 to a HP Deskjet 6988 via USB and it won't print or even let me go to Devices and Printers so I can delete all the printers and let Windows recognize them fresh.

I tried searching my registry for all keys "m50vm-B1" and deleted them, then restarted. It didn't help.

Any advice?
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02-Feb-2011, 01:46 AM #2
Unplug the printer from USB.

Go to Start, type in services.msc and press enter.

Locate Print Spooler and restart it, then re-attempt to load Devices and Printers.

Remove printers. Restart. Once Windows is fully loaded, plug the printer back in.
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HellsAttack HellsAttack is offline
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02-Feb-2011, 10:23 AM #3
I tried restarting and trying to access Printers and Devices and it did the same thing.

http://i15.photobucket.com/albums/a3...Untitled-2.png

It loads 95% of the way and just hovers there as it did before.
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02-Feb-2011, 12:55 PM #4
Yikes. This is a little extreme, but have you tried reinstalling Windows 7? I'm really baffled as to why you can't go to the device and printers window. The only thing I could think of is to do a clean install of the OS, or maybe go into device manager, but it sounds like you tried that as well.

-- Ryan
Windows Outreach Team
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HellsAttack HellsAttack is offline
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02-Feb-2011, 01:07 PM #5
Haha, I don't know if I want to reinstall the entire OS just to get printers to work. There's got to be an easier way.
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02-Feb-2011, 01:42 PM #6
Quote:
Originally Posted by HellsAttack View Post
Haha, I don't know if I want to reinstall the entire OS just to get printers to work. There's got to be an easier way.
Yelling might help, but realistically, it's limiting if you can't access any of the devices/printers windows. I'm also stumped, sir.
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02-Feb-2011, 02:13 PM #7
Devices/Printers not loading means that the Print Spooler is crashing hard core due to a bad print driver most likely on your PC somewhere. We just dealt with a site at my work having this problem. Once we got the drivers cleared out, everything was running smooth.

If you stop the Print Spooler service, I'm 100% confident that Devices and Printers will open (problem is, it won't show printers).



Alright, so here is what we're going to do:

Make sure that all printers are unplugged from your PC during this time:

  1. Click Start, type "Services.msc" (without the quotation marks) in the Search box and press Enter.
  2. Double-click "Printer Spooler" in the Services list.
  3. Click Stop and click OK.
  4. Click Start, type "%WINDIR%\system32\spool\printers" in the Start Search box and press Enter, delete all files in this folder.
  5. Click Start, type "Services.msc" (without the quotation marks) in the Start Search box and press Enter.
  6. Double-click "Printer Spooler" in the Services list.
  7. Click on Start. In the Startup Type list, make sure that "Automatic" is selected and click OK.
After that, head to the Control Panel. Go to Administrative Tools. Go to Print Management.
  • Expand Print Servers
  • Expand your PC
  • Click on Drivers
  • Delete anything related to an actual driver for this printer
  • Click on Printers
  • Delete the Printer if it is listed.
If you receive errors trying to remove it, let me know and we will need to do more.

If not, reboot your PC and attempt to open Devices and Printers again.
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