[blakcshadow]

I regularly watch netflix on my laptop, however recently I'm not able to. The only thing I can think of is sandboxie. I think I remember seeing something about spoofing the OS/browser, and selecting that option. I have since uninstalled Sandboxie.

Now, I am unable to watch Netflix. I have tried several things, even editing the key at
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent. Before, it read [Default (value not set)]


Now it reads
[(Default) Mozilla/5.0
Compatible compatible
Platform Windows NT 6.1 WOW64
Trident Trident/5.0
Version MSIE 9.0

However my userAgent string shows up as:
Your User Agent: Mozilla/4.0 (compatible; MSIE 999.1; Unknown)

My friend's laptop has the same OS. His userAgent string is not edited.

His userAgent reads as:
Your User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C

He is able to watch netflix on his computer. How am I able to modify my userAgent to allow me to watch netflix?






Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Ultimate , Service Pack 1, 64 bit
Processor: AMD Turion(tm) 64 X2 Mobile Technology TL-56, AMD64 Family 15 Model 72 Stepping 2
Processor Count: 2
RAM: 1918 Mb
Graphics Card: NVIDIA GeForce Go 6150, 128 Mb
Hard Drives: C: Total - 61442 MB, Free - 5415 MB; G: Total - 32418 MB, Free - 20948 MB;
Motherboard: Quanta, 30B9, 65.2C, None
Antivirus: Symantec Endpoint Protection, Updated and Enabled

[Phantom010]

Test your User-Agent String HERE.

[blakcshadow]

The site reported in red:
Mozilla/4.0 (compatible; MSIE 999.1; Unknown) using FireFox 4

same using IE9

[Phantom010]

They should be offering ways to fix it. Try their suggestions but do back up your registry first.

[blakcshadow]

I imported the registry key for my browser (IE9) and it reports the same error.

Here is the rest of the entry for the site


Your browser sent the following headers:

Connection: keep-alive
Keep-Alive: 115
Content-Length: 0
Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8
Accept-Charset: ISO-8859-1,utf-8;q=0.7,*;q=0.7
Accept-Encoding: gzip, deflate
Accept-Language: en-us,en;q=0.5
Host: www.enhanceie.com
User-Agent: Mozilla/4.0 (compatible; MSIE 999.1; Unknown)
X-Original-URL: /ua.aspx
ASPNET's HTTPBrowserCapabilities object reports that, based on the User-Agent, your Browser has the following capabilities:
Type = IE999Name = IEVersion = 999.1Major Version = 999Minor Version = 0.1Platform = UnknownIs Beta = FalseIs Crawler = FalseIs AOL = FalseIs Win16 = FalseIs Win32 = FalseSupports Frames = TrueSupports Tables = TrueSupports Cookies = TrueSupports VBScript = TrueSupports JavaScript = TrueSupports Java Applets = TrueSupports ActiveX Controls = True
window.navigator.userAgent: [Mozilla/5.0 (Windows NT 6.1; WOW64; rv:2.0) Gecko/20100101 Firefox/4.0]
window.navigator.appMinorVersion: [undefined]

[Phantom010]

You know, your problem might not even be related to the User-Agent String. What's needed to view those videos? Flash?

[blakcshadow]

I get an error about the OS not being supported. I've used Google to search for sites that will identify my OS and all have returned as Unknown OS. I understood that the OS was sent useing the userAgent string (the NT version)

[Phantom010]

Maybe the following article can help. I've seen quite a few problems related to that bug:

http://support.microsoft.com/kb/2008385/en-us

[blakcshadow]

are you sure this is the correct article? It is about a nongeniune copy of Windows 7. My copy of 7 is fully activated. I checked the PnP GPO and it is listed as Undefined (meaning a policy is not applied).

I followed the instructions listed anyway, and am about to restart my pc

[Phantom010]

I'm not saying your copy isn't genuine. But, sometimes, that particular bug makes Microsoft believe it isn't genuine.

[blakcshadow]

I checked again and my OS is still reported as Unknown. Same issue with netflix as well

[Phantom010]

Perhaps you can try changing your User-Agent String by following the steps HERE?


http://blogs.msdn.com/b/ie/archive/2...d-edition.aspx

[blakcshadow]

exact same results as before

could this be a leftover affect from sandboxie?

[Phantom010]

Are you by any chance using a proxy server?

[Phantom010]

If no luck,

Please click HERE to download and install HijackThis.

Run it and select Do a system scan and save a logfile from the Main Menu.

The log will be saved in Notepad. Copy and paste the log in your next reply.

IMPORTANT: Do not fix anything

If Windows is denying access to the Hosts file, disable the UAC and run HijackThis again.