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Problems connecting to the internet


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glacier22's Avatar
glacier22 glacier22 is offline
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13-Aug-2012, 04:11 PM #1
Problems connecting to the internet
Hi

I'm trying to get to grips with Windows 8 and I have installed Windows 8 64bit Preview on my spare machine on a separate partition from the Windows 7 64bit that is currently on this machine.


The Windows 7 64bit works perfectly, but when I boot to the Windows 8 64bit system I am unable to get access to the Internet or the HOMEGROUP on my main machine. The Windows 8 64bit system is "seeing" my connection but when I enter the Network Security Key (which works on the Windows 7 64bit system) I repeatedly get "The Network Security Key is not correct. Please try again"


I have updated the BIOS to the latest available from DELL (June 2011) and I have tried to upgrade an existing Windows 7 installation, but that doesn't work as you only seem to be able to install from a DVD boot. The router is a D-Link 615 and the driver appears to be April 2012 and was found by the Windows 8 installation disk.

P.S. Virgin Cable connection on the main machine



Can anyone help?

Thanks in advance



Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 8 Release Preview, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7400 @ 2.80GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 4094 Mb
Graphics Card: ATI Radeon HD 3450 (Engineering Sample - WDDM v1.1), 256 Mb
Hard Drives: C: Total - 199996 MB, Free - 159122 MB; D: Total - 276940 MB, Free - 231134 MB;
Motherboard: Dell Inc., 0P301D
Antivirus: Windows Defender, Disabled

Last edited by glacier22; 13-Aug-2012 at 04:17 PM..
TerryNet's Avatar
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14-Aug-2012, 12:39 PM #2
What encryption are you using?

Disable encryption on the router and try to connect that way. If successful then try with WPA-PSK encryption.
glacier22's Avatar
glacier22 glacier22 is offline
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Join Date: Aug 2012
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17-Aug-2012, 04:17 AM #3
Hi

Thanks for the suggestion

The only way I can get this to work is to reboot the D-Link dir615 Router, and the Cable Modem.
The I get a connection.
TerryNet's Avatar
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Moderator with 65,240 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
17-Aug-2012, 08:24 AM #4
Strange that the modem needs to be rebooted.

Make sure you have the latest firmware for the router; then reset it to factory defaults and reconfigure it.
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