Advertisement

There's no such thing as a stupid question, but they're the easiest to answer.
Login
Search

Advertisement

Windows 8 Windows 8
Search Search
Search for:
Tech Support Guy > > >

"Wi-Fi" doesn't have a valid ip configuration"


(!)

kai24ta's Avatar
kai24ta kai24ta is offline
Member with 11 posts.
THREAD STARTER
 
Join Date: Jan 2013
11-Jan-2013, 07:53 AM
"Wi-Fi" doesn't have a valid ip configuration"
I have a new Dell laptop (w/windows 8 OS) and used to have no problem connected to the wifi at a local cafe. Now, all of a sudden I cannot connect and after running diag I get the msg ""Wi-Fi" doesn't have a valid ip configuration". Did a system restore to a time when I could connect to the wifi but that did not work. Can someone provide a solution?
TerryNet's Avatar
Computer Specs
Moderator with 66,960 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
11-Jan-2013, 08:32 AM
What firewall or security suite is, or ever was, on the system?

Please attach a screen shot of the Networks page (don't collapse the Radar, Connection or Signal History) of the Xirrus Wi-Fi Inspector. If you need help with that see TSG Posting a Screenshot. FWIW to take screen shots with Windows 7 or Vista I prefer to use the built-in Snipping Tool.

Identify the network if it is not obvious.

Also show ...

Open a (black) Command Prompt window:
Hold the Windows logo key and press r; in the Run box type cmd and click on OK.

Type the following command:

IPCONFIG /ALL

[Note that there is no space between the slash and ALL.]

Right click in the command window and choose Select All, then hit Enter.
Paste the results in a message here.

If necessary use a text file and removable media to copy the results to a computer with internet access.
__________________
Microsoft MVP - Windows Expert - Consumer (since July 2010)
kai24ta's Avatar
kai24ta kai24ta is offline
Member with 11 posts.
THREAD STARTER
 
Join Date: Jan 2013
11-Jan-2013, 09:11 AM
The laptop had a trial period McAfee preloaded. I let it expire and install Malware Bytes and AVG's free virus software. I then bought the subscription to McAfee and it had me remove Malware and AVG upon installation. I was performing this installation via a tethered smartphone connection and the installation did not complete so I went to the cafe to try and reinstall and thats when I discovered I could not connect and the got the msg "Wi-Fi" doesn't have a valid ip config...". I did a system restore to before I tried to install McAfee but had the same problem afterwards.

Thanks for any responses.
TerryNet's Avatar
Computer Specs
Moderator with 66,960 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
11-Jan-2013, 09:38 AM
Run the AVG Remover.

Uninstall McAfee and run the McAfee Removal Tool.
kai24ta's Avatar
kai24ta kai24ta is offline
Member with 11 posts.
THREAD STARTER
 
Join Date: Jan 2013
11-Jan-2013, 09:44 AM
Thanks will try that asap.
kai24ta's Avatar
kai24ta kai24ta is offline
Member with 11 posts.
THREAD STARTER
 
Join Date: Jan 2013
11-Jan-2013, 06:42 PM
Worked like a charm. Thanks
TerryNet's Avatar
Computer Specs
Moderator with 66,960 posts.
 
Join Date: Mar 2005
Location: Ottawa, IL
11-Jan-2013, 06:45 PM
You're welcome.

You should be able to install your paid-for McAfee now. If you run into future troubles like this you know how to beat McAfee into behaving.

You can mark this solved using the button at the upper left of the page or just below the last post.
As Seen On

BBC, Reader's Digest, PC Magazine, Today Show, Money Magazine
WELCOME TO TECH SUPPORT GUY!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.


(clock)
THIS THREAD HAS EXPIRED.
Are you having the same problem? We have volunteers ready to answer your question, but first you'll have to join for free. Need help getting started? Check out our Welcome Guide.

Search Tech Support Guy

Find the solution to your
computer problem!


Thread Tools


WELCOME
You Are Using: Server ID
Trusted Website Back to the Top ↑