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Solved: cd rom and dvd rom drivers


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kellyr's Avatar
kellyr kellyr is offline
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03-Mar-2013, 07:29 PM #1
Solved: cd rom and dvd rom drivers
I just installed windows 8 pro clean install on my dell desktop, in device manager both the cd and dvd rom are showing up with explanation marks on them, I tried updating drivers, said that the ones I had were the latest, yet they will not work. I tried using convertxtodvd and neither one shows up. under the burning tab. any suggestions?
thanks in advance
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kellyr kellyr is offline
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03-Mar-2013, 07:44 PM #2
when I go to device manager and double click on either of the drives, I get this message

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

{Unable to Load Device Driver}
%hs device driver could not be loaded.
Error Status was 0x%x


yet when I run update devices it says the best drivers are already loaded and installed
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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05-Mar-2013, 12:06 PM #3
What's the model name and model number of that Dell desktop?

What's the 7-character "service tag" number on the sticker?

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Click the + in DVD/CDROM Drives in the Device Manager.

What's the EXACT descriptions listed there?

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kellyr kellyr is offline
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05-Mar-2013, 12:39 PM #4
I did restore to back when I knew the cd and dvd roms were recognized and it fixed the problem, not sure why or what update made them un-recognizable but went and finished the updating and they are recognized now in my program convertxtodvd. Thank you for trying.
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flavallee   (Frank) flavallee is offline flavallee is a Trusted Advisor with special permissions. flavallee has a Profile Picture
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06-Mar-2013, 09:42 AM #5
Glad you got it resolved.

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