[Highball]

THANK you ...

This is actually the most valuable post i've seen on RegCure. When i wrote here to the Paretologic rep. i stated that i would comment no further on her "explanations". Still true and i would have left the forum on it's own, since i found that i made my point of view - AND warnings.

I checked up on the link in your post, so see if i could get a date on the post in Pandaweb.

WOW, the date was as late as: Detection updated on: June 28, 2007

The content, the description, the date and the consequences tells it all doesn't it ... PARETOLOGIC.

The most scaring thing is ... that i was actually NOT the least surprised when i read the post, but instead it confirmed MANY suspicions.

***

My own suspicion was awaken the first time i let regcure run on its own after doing the proper settings in my firewall concerning auto updates:

I have the policy NOT to let any new and therefore not a thoroughly tested program do an autoconnecting to the net, aside from first time update. After that i have a feeling of how a program behaves with net connections:

1. The first time i clicked RegCures auto update, my firewall asked me how i wanted the settings for two entries to behave. I clicked full access.
Now RegCure was registered in my firewall where i could afterwards get in control of how i would let it access the net. Standard settings and no problem there.

2. I then in an INSTANT cut all net connection, so nothing serious would happen ... IF ... in case !

3. I then entered the options in RegCure. Setting all to null (meaning NO autoupdate, NO scan, NO nothing ... actually in fact i deactivated RegCure through its own means as much as possible).

4. I then entered the two entries in my firewall, set the access for Regcure to NULL, meaning i in every way blocked for all attempts for regcure to get on the net - it simply could NOT get an available port to create transmissions.

5. I then rebooted my machine with cablemodem running, so when window was fully running with all applications loaded, i would see how Regcure behaved netwise.

6. THEN my suspicion was awake and my awareness was on the highest alert.

7. Regcure did a persistent request to connect to the net. THAT is completely opposite to how a decent program should behave. I.e. i am running two scanners: ComputerAssociates (Firewall is effecient, but scanners (as the american term) s-u-x. Will let it run the subscribed period of time then change to Bullguard). And SuperAntiSpyware.
To compare: They do NOT try to go on the net autoupdate disabled. They wait patiently until i by myself find it about time to update.

8. AND interesting: WHY do Regcure HAVE to go on the net, when i in every way have told it "wait until I find it necessary to let you update" ???

EVERY other program i have that can be updated (well except for Windows Media Player *LOL*), do NOT persist a connection, but is dormant until i decide to update.

As in the movie "Contact" - the endcomment in the film is: "That IS interesting" !!! Isn't it !!!

Good work ...

Highball

Ps. Still ... i CAN recommend CCleaner, since it doesn't demand any amount in order to work (i HAVE though paid them a fee - they deserve it).
For me it is safe to use - i stopped a couple of years ago to make a safe backup of registry before it cleaned. I have discovered NO harm on my machine.
It doesn't do THAT much of a job - but to let it do most of the job, it is Xcellent. Afterwards i have very little work on the registry.
Try it. No problems if you before cleanup make a copy of registry. If you read the entries in its list you can clearly recognize the entries as invalid ... in the sense: Safe to clean.

PPs ... Regcure has a thread on it's own ... That IS interesting ... isn't it !!!!!

[dankrullcoll]

I purchased Reg Cure and thought it was legit. I realized it was a joke after about 15 minutes. I tried emailing them and telling them that but did not get any response and no phone number to contact them. I also then checked my email and seen I was billed 2x for product. I need help getting my money back, I cant afford $70.00 for nothing. Its one thing to get hosed 1x by this company but 2x for the same purchase. It does not make sense.

Please Help

[Highball]

Well ... considering that they obviously still are rouges - it DOES make sense. I know perfectly what you mean, but being who they are and behaving still like this - to THEM it makes sense. Scammers have enough sense to go on as long as it can pay off.

I guess that when they started they had a lot of difficulties because they were on rouge lists.
They probably wanted to be legit and mayhaps stopped doublebilling - but the software couldn't meet the advertized standard or demands.
So now they probably are being rouges again (square one) to earn some money this way because their software can't be taken seriuously and people want their money back.

Some don't have the courage or means to report them to the police, some do think ... "what the he.." - but believe me, they probably CAN earn money by doublebilling because they rely on peoples laziness, disencouragement, confusion or indifference and therefore keep the money.

I have send you a private Mess, so i can go into dialog with you and hopefully guide you so you can get your money back.
I don't want to post my means in open, so they can prevent anything.

I can tell you though - in the open - it was a GREAT satisfaction, when i got the EXACT expected reaction out of my mails to them. The first of several means is ... to be CONSEQUENT !

Mail me and we do what we can. Scammers like them don't deserve to win. And the more people who fight them, the harder it will be in the long run for them to scam.

Sincerely Highball

[dankrullcoll]

I did recieve a message back from Reg Cure this morning about the double billing. This is the message I responded back with. I will keep you updated on how it works.


I have issues with both orders:

CLICKBANK PURCHASE RECEIPT# xxxxxx - $39.90

CLICKBANK PURCHASE RECEIPT# xxxxxxx - $29.95

This is the message I received:

KAI

Hi Daniel,

Thanks for your email.

We respond to all inquiries via our support desk, located at http://support.paretologic.com/ , and currently are not able to offer telephone support. We apologize for the delay.

We see the extra purchase, and have submitted it to our refund department for processing.

Please note that refunds may take up to 15 days to complete processing.

For your records, your current and valid order is as follows:

OrderID: xxxxxx
RegCure license key: xxxx-xxxx-xxxx-xxxx
If you should require any further assistance, please contact us again.

Kind regards,


Kai

ParetoLogic Support Team


Thank you for responding to my issue of the double billing and I will wait and see if l I get my refunded money. But I also am requesting to have my money back for the valid order #xxxxxxx. Unfortunately the program did not work and did not fix the error that I needed fixed. I had a specific error I was hoping it would fix and it did not. I am not sure what the program did if it did anything, but it was no help to me. I have since deleted the program from my computer. Please refund both of my orders # xxxxxxxx & #xxxxxxxx

I have heard from others mentioning that they have had issues receiving credit back, and I hope that I do not have that issue. I have contacted my credit card company about the purchase and filed a dispute with them and I will contact the appropriate authorities on this issue if I do not see the money placed back into my account in a timely fashion ( with in 7 – 10 days)

I also will defiantly be posting my experiences with your company if my money is not refunded. I will post on every tech site I can find out there making people aware of this situation and let as many people know about your program as possible.

So please refund my money and we will have no issues and I will just assume that your product did not work for me and may be right for other customers. I will go away quietly and satisfied in knowing that you stood behind your money back guarantee.

[Pareto Rep]

Hello again

There have been further concerns raised, and I will do my utmost to address them.

To mibj2007 - I regret that you feel you did not receive adequate technical support from our helpdesk. If you could please provide me with your support ticket # that was issued to you when you sent us your support request, I would be delighted to invesigate this further for you.

To dankrullcoll - I am pleased to hear that you have been in touch with our support department regarding the duplicate purchase and requested refund. Our support team is an incredibly diligent and caring group of individuals and I'm sure you will be satisfied with their responses to you. If you have any other questions or concerns, please do not hesitate to contact us helpdesk@paretologic.com

Kindest Regards
Laura
Paretologic Liaison

[Pareto Rep]

To all concerned parties:

There has been a great deal of speculation about Panda's detection of RegCure within their virus definitions.

We have been working with Panda on the false positive issue and Panda has confirmed the removal of signatures and encyclopedia as of this morning.

The detection was indeed a false positive, and this has been confirmed by Panda.

I regret any concern that this has caused you.

Kindest Regards
Laura
Paretologic Liaison

[WhitPhil]

Originally Posted by Pareto Rep

The detection was indeed a false positive, and this has been confirmed by Panda.

That's really too bad since it would have been a warning to anyone that had your product installed, that they should be concerned.

Now they are on their own.

And, will be frequently TSG often.

[dankrullcoll]

I recieved my refund for my Double purchase of Reg Cure this morning. I purchased it Wednesday(8/1/07) evening and was refunded my money this morning (8/3/07). So I have to give them credit on that part.

It would still be nice if they had a phone number to call so you could talk to someone but they did refund my money much faster than I expected.

Thanks for everyone's help.

Dan Krull

[Highball]

It's going to be a GREAT weekend *LOL*. The boids are singing, the sun is shining, you got a refund and Paretologic is one customer less - isn't life grand *Smiles* ...

Congratulations. Yes, the best way to hurt them is the opposite recommendations: Personal experiences being told to others.

I am happy on your behalf.

The work was yours and the patience and the burden, i just advised. Credit yourself. Don't credit paretologic anything: You had to go through a frustrating time, worrying about being held at arms length, being doublebilled and had to spend time sorting out the problems.
Probably the only thing that prevented them from not doing anything was that you went on open forum.

Have GOOD weekend - hmm mayhaps unnecessary to wish you - you WILL have *S*.

If you want some qualified assistance in cleaning up invalid entries in your registry - download, install and run CCleaner. It woiks, it's free and it is safe. Make a copy of your registry the first 10 times you use it, just for safety precautions, because when it cleans it CLEANS, and you could later regret some deletion.
I use it as a first means tool to do most of the cleaning, and afterwards its much easier to clean manually. Don't do the latter if you don't have any clue how to ...
CCleaner: http://www.ccleaner.com/

Take care.

>>> just some comments:

Yes no phone # ... isn't that interesting ?

We have in Denmark an Aldi chain (Food and discount wares) that sells products of poor quality, they have a telephone #, but NO e-mail - isn't that interesting ?

And i wonder about the replies from this paretologic rep.... she always has an answer ready no matter what the problem is ... isn't that interesting ?

I also wonder about the extreme niceties, the willingness and xtremely polite behaviour in the replies from the same person ... isn't that unnatural ?

[WhitPhil]

HighBall
"CCleaner. It woiks, it's free and it is safe. Make a copy of your registry the first 10 times you use it"

There are really NO registry cleaners that can be "guaranteed" to be safe. When/if you run one, you have to be sure that you understand what is being removed.
And, there is really little use in running one, since the performance gains to be had are nil. Nominal at best.

As for backing up the registry, this is of little use when you attempt to reboot after cleaning the registry and finding that you are in a "can't boot" situation.
Or, when you run an infrequently used program a few months down the road, or use an infrequently used function of a program and find out they no longer work. You will never figure out the deleted registry entries that are causing the problem.

[Highball]

> There are really NO registry cleaners that can be "guaranteed" to be safe. <

When i write safe, i refer to that i in the first couple of month made backups of registry - but for the last three years i run it without backups, and to me it's safe.

Yes true, to make a safe removal one need to understand what is being removed. The tools for that is: Check the list of the entries being tagged and if in any doubt ... untag, simple as that.

But i have on the other hand noticed that the suggested entries ARE valid to delete.

Yes, true: If no reboot after cleaning the registry - there's no use of the cleaner - there are means for that though to regain access.
But again CCleaner has never cleaned in any way that made it impossible to reboot or in any case caused me problems.
I have had computer since 1980, so i am aware of all the possibilities that can cause problems. CCleaner has never been one of them.

I HAVE on the other hand fought my way through Microsofts bad bugged software - sometimes 10 hours because of bluescreens or no reboot. I have never been in the situation where i had to reformat the harddrive and reinstall - i ALWAYS regained access and fully functionality.

If you look at my reply i decommend manual registry cleaning though.

So to me it works, and i DO gain - not much in performance, but i spend less time doing the manual cleaning. I have had conflicts though which decreased the performance because of left over entries after removal of programs.
CCleaner find them beautifully and again ... i have had no problems with CCleaner.

If any doubt about CCleaner, the don't download and install . how difficult can it be ?

BUT ... a matter of personal view, experience and semantics.

Take care

[WhitPhil]

Thanks for the response.

The reason why "we" try NOT to recommend Cleaners, in general, is for the following reason.
Just because the program runs on a specific hardware/software configuration and does not cause issues for that particular person, is not a valid reason to make a general statement that it is safe and thus recommended for all to use.

And yes, at the end of the day, it comes down to personal preference, but there are too many "newbies" who believe the hype on the net that Cleaners will "fix all problems", "increase performance", and are "guranteed safe", etc (a la RegCure web site) and then blindly run them and allow all entries found to be deleted.

As a technical forum, we have to ensure that we always note all of the "watchoutfors" when we talk about cleaning software, of any type.

[Highball]

We fully agree on that blind dates with software not only - often - but MOST often result in huge problems.

I actually didn't know that recommending a particular software was against Forum policy.

The forum works as is, because decommending software works, so why not share xperiences recommending something that several years of experience shows is (we agree) is "relatively safe".

I have honestly never in the past years made a backup using ""XX", but when it comes to warnings about rouges, i felt it okay to guide and maneuver newbies around most obstacles, frustrations and opposite guide them in the right direction towards software that i have experienced works.
I guess that's what the forum is about ?

You help MANY newbies when they have system problems/crashes/lockouts etc, virus or other kind of malware - so why not help them BEFORE they reach that point.

Just a perspective, but anyway thank you for your respectful way to address me and reply, that's a rare behaviour.

Have a nice weekend.

Highball

P.s. and by the way, i have never seen or read about any complanits about XX cleaner.

[WhitPhil]

Originally Posted by Highball

P.s. and by the way, i have never seen or read about any complanits about XX cleaner.

Have a great weekend as well.

And personally, I haven't seen any complaints about CC Cleaner "lately". Some of the earlier versions were a little buggy. And, as always, since it IS software, and these types of programs ARE mucking with your system, one always needs to tread carefully.

[matryxweb]

I have been using regcure for over twelve months and have never had a problem. What i have found when reading about complaints is that a lot of these computers have manufacturer install disks where my pc is custom built.

Also some of these users are also mistaking regcure as a spyware removal program which it is not.

The only way to ensure that you dont hurt you computer is by creating a restore point before running any of these programs.