Hi RF -- I'll do my best to provide the info you need --
Yes, please perform clean boot troubleshooting.
-----FIRST -- IT WOULDN'T LET ME USE GUIDED HELP TO DO THE CLEAN BOOT. I'M THE ONLY USER AS "HP_ADMINISTRATOR. I DID IT THE MANUAL WAY. UPON HITTING RESTART THE BSOD CAME UP. UPON STARTING UP AGAIN AND TRYING A FEW THINGS MY PROBLEMS WERE STILL THERE.
Yes, please provide the complete BSOD messages you receive. Please provide the circumstances; such as at which point of the boot process the BSOD appear; mode into which you are booting; other.
-----STOP:0X0000000A (0X000000B0 0X00000002 0X00000000 0X804EF320). IT COMES UP UPON POWERING DOWN AND THEN THE "AUTOMATICALLY RESTART' KICKS IN AND ON THE RESTART THE BSOD COMES UP.
Upon re-starting?
-----YES
Upon starting after the computer has been off for "XY" # of minutes? How long; 2, 120 minutes?
-----NO
Do you receive a BSOD EVERYTIME you start / restart?
------JUST IN RESTARTS
The term "blue screen of death [ BSOD ]" is used with good reason.
When did the BSOD messages begin?
------THEY'VE BEEN GOING ON FOR A COUPLE OF WEEKS.
To which service do you refer?
"I don't know if its connected but the computer always has "Automatically restart" checked under "System Failure"."
----NOT SURE WHAT YOU'RE ASKING HERE. FOR SOME REASON THE "AUTOMATICALLY RESTART" IS ALWAYS ON AFTER RESTARTS AND BOOT UPS (AFTER i HAVE TURNED IT OFF). I GO TO MY COMP, PROP, ADVANCED AND THEN STARTUP & RECOVERY.
ALSO. DON'T KNOW IF IT WILL HELP BUT I JUST TOOK ANOTHER LOOK AT THE EVENTVIEWER AND THIS RECENT ERROR CAME UP THREE TIMES ABOUT TWO HOURS AGO -
Event Type: Error
Event Source: ACW_DE
Event Category: Devices
Event ID: 2
Date: 3/15/2008
Time: 7:29:01 PM
User: N/A
Computer: HPNEW
Description:
Timeout Occurred while downloading the file.
/acw/ACWRuntime.cab The operation timed out
m:
As D_H requested in #14 of this thread, please send us some recent mini dump files.
Create a folder, in C:\minidumps , called: today
Copy 3 to 5 of the most recent minidumps. Paste them to "today"
RIGHT click "today".
Left click "send to"
Left click "compressed / zipped "
Return here.
Use the "go advanced" button.
"manage attachments"
browse to the location of today.zip
attach today.zip
In a previous post of this thread, you noted IRQL_ something. PLEASE provide the COMPLETE message.
The more information you provide, the more likely will we be able to assist you.
NOW, I understand that which you mean about automatically restart.
Boot to safe mode.
Uncheck it.
Boot to normal mode.
Is is unchecked or checked?
1 or more of your security programs may be interfering with your efforts to leave the box unchecked.
In your 1st post of this thread, you noted:
"When I try to open a folder that's located on my desktop, for about 2 seconds all the icons blink and leave the screen, the system tray icons disappear and then everything comes back - but the folder won't open. The same happens with clickin on My Computer. I can open pdfs and program shortcut icons that happen to be on the desktop. Also, when I go into the Start Menu and click on the Control Panel the same thing happens."
THUS, when I instructed you to test your system, that 's what you would do. You would
go into the Start Menu and click on the Control Panel. Does the same thing happen?
THUS, when I instructed you to test your system, that 's what you would do. Try to open a folder that's located on your desktop. Does the same result, "for about 2 seconds all the icons blink and leave the screen, the system tray icons disappear and then everything comes back - but the folder won't open" still occur?
Yes, you will need to do this manually.
1st boot to safe mode & test.
Note the results. If the problems occur in safe mode, stop. There is no need to continue.
If the problem occurs in safe mode, it is caused by ONLY:
Windows corruption.
Registry corruption.
Malware.
Hardware.
It can't be a driver or 3rd party program because those items do not run in safe mode.
If the problem does NOT occur in safe mode, while in safe mode.
Go to the system configuration utility
To access the system configuration utility
Start > run
Delete the contents of the long, skinny, white box [ to the right of "open" ]
Type: msconfig
Left click "ok".
Left click the "services" tab.
Left click the "hide all microsoft services" box / button.
Left click "disable all". That will leave the microsoft services intact.
Left click the "startup" tab.
Left click "disable all".
OK
Yes, restart now.
Test your system; opening control panel, opening icons, as you noted in #1 of this thread.
If the problem occurs, report that.
If the problem does NOT occur:
return to the system config utility
"services" tab
Hide all microsoft services
check 1/2 of the items visible.
I prefer to group them by manufacturer.
Take careful notes of the items you have checked.
Look at the startup tab to determine if any items have re-enabled themselves. They shouldn't, but you never know. Record any that have checked themselves.
OK
Yes, restart.
Test your system, by trying the things you reported in #1 of thread.
If the problems occur, we know that the problems are caused by 1 or more of the things you checked / enabled the last time you were in the system config utility.
Go back to the system config utility.
Hide all Microsoft services.
Uncheck 1/2 of the checked items.
Take careful notes as to which items you checked / unchecked.
We are trying to narrow down the list of things that are causing the problems you noted in #1.
As I noted, previously, this is long, tedious, laborious, but often leads us to the culprit, instead of blasting away, randomly, with a shotgun, so to speak.
RF123
__________________ Give someone a fish and they eat for a day. Teach someone to fish and they eat for a lifetime.
With apologies to a Chinese proverb.
Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. Chinese proverb. The International Thesaurus of Quotations, ed. Rhoda Thomas Tripp, p. 76, no. 3 (1970).
__________________ Give someone a fish and they eat for a day. Teach someone to fish and they eat for a lifetime.
With apologies to a Chinese proverb.
Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. Chinese proverb. The International Thesaurus of Quotations, ed. Rhoda Thomas Tripp, p. 76, no. 3 (1970).
If, after running chkdsk /r, go to the HDD manufacturer's web site & find diagnostics for the HDD
Hard Disk Drive.
Also, run MemTest86, if the HDD passes its diagnostics. www.memtest86.com
On the left, left click on "free download".
Down load the ISO version if your computer does not have a floppy disk drive.
Bummer.
RF123
__________________ Give someone a fish and they eat for a day. Teach someone to fish and they eat for a lifetime.
With apologies to a Chinese proverb.
Give a man a fish and you feed him for a day. Teach a man to fish and you feed him for a lifetime. Chinese proverb. The International Thesaurus of Quotations, ed. Rhoda Thomas Tripp, p. 76, no. 3 (1970).
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